the business advantages of inbound telephone numbers
Post on 25-Jun-2015
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The Business Advantages of Inbound Telephone Numbers
Improve Your Telecoms Infrastructure • To streamline processes and make your business more efficient, your
telecoms infrastructure needs to be as strong as possible.
• Effective communication between an organisation and its customers is hugely important in determining the success of any business.
• Therefore to improve your existing setup, an inbound telephone number can be an extremely powerful tool.
Defining Inbound
• An inbound number is a geographic or non-geographic telephone number that a business has purchased to allow external contacts to get in touch with them
• This number has a range of special and individual features that can be used to enhance communication between a business and their customers and clients
A Simple Solution
Inbound telephone numbers are:
• Cost-effective• Easy to install & manage• Great marketing tools
External contacts can begin using your inbound telephone number as soon as initial setup is complete, without any delays.
The Problem Businesses:
• Can struggle to manage high inbound call volumes on a daily basis• Need the right amount of staff to handle incoming calls• Can stretch resources - resulting in missed business opportunities
Customers and clients:
• Can become frustrated if their call is not being dealt with appropriately• May decide to contact one of your competitors as a result of their
frustrations
The Solution:
• Enter Inbound Telephone Numbers...
Business Benefits Inbound telephone numbers offer businesses a multitude of benefits:
Reroute calls
• If you experience high call volumes or your office is forced to close, calls can be rerouted to alternative site locations and devices without delays
• By rerouting callers to the correct department, calls will be handled by those with the relevant knowledge and skill set
Business Benefits Create a national presence
• An inbound non-geographic number gives you the ability to appear as though you are operating on a national scale regardless of where your business is based
• External contacts only need to remember one main telephone number for multiple site locations
• Examples of non-geographic numbers include those starting with 03, 0800, and 0844
Business Benefits
Create a geographic presence
• In contrast, you may wish to use geographic inbound numbers to portray a local presence
• Customers may associate trust with your business if they recognise the area code of your phone number before they decide to get in touch
• Geographic telephone numbers start with 01 or 02
Business Benefits Call recording
• Inbound numbers that allow for call recording functionality ensure that you can keep a secure record of all of incoming calls
• As these calls can be accessed at a later date they are ideal for checking previous agreements and proving what’s been said during inbound calls
Business Benefits
Free up on-site resources
• With call data securely stored in the Cloud, your business can free up on-site resources
• Lack of space in the Cloud won’t be an issue, as this advanced form of technology has unlimited storage capabilities
Business Benefits
View call statistics
• Viewing call statistics will allow you to see how many calls you have received, the busiest times of the day, and which departments are taking the most calls
• These insights allow you to amend your telecoms infrastructure and staffing patterns accordingly in order to handle all inbound calls more efficiently
Business Benefits
Easy to setup
• It’s easy to establish an inbound number and incorporate it as part of your current telecoms system
• Your business won’t experience any downtime during this process
• With a new inbound number in operation you’ll have a more efficient telecoms model in place
Business Benefits
Cost-effective
• Inbound numbers function seamlessly alongside your existing telecoms system and have low setup costs
• Therefore, you won’t need to spend out on overhauling old systems or installing costly new hardware
Business Benefits
Improve customer service
• As customers and clients can get through to you without disruptions, you can aim to improve levels of service as a result
• With customers also reaching the correct point of contact and a reduction in call holding times, customer service levels will improve all-round
Business Benefits
Disaster recovery
• During a disaster, such as a storm, flood or fire, which prevent staff getting to the office, an inbound number will allow you to remotely reroute calls to alternative locations
• Communication can continue at all times without any downtime and external contacts won’t even realise there are any on-site issues
• Bullet proof your business for the future
Setting up an inbound number
• If you are interested in setting up an inbound number, contact a reliable telecoms supplier to discuss your options first.
• This is the best way to ensure that you acquire an inbound number that’s capable of matching the demands of your business.
Reality Telecom
Reality Telecom is a leading provider of inbound numbers solutions for businesses. The company has developed innovative & cost effective services for businesses which are simple to setup and use and do not require any special equipment.
Contact us today:
Website: www.realitytelecom.comEmail: info@realitytelecom.com
Image Sources• Home slide image http://
www.bigstockphoto.com/image-18867098/stock-photo-one-black-telephone-isolated-on-white-background
• Slide 2 image: http://www.bigstockphoto.com/image-41925205/stock-photo-customer-service-representative-wearing-a-headset-at-the-office
• Slide 4 image: http://www.bigstockphoto.com/image-32993390/stock-photo-phone-isolated-on-white• Slide 6 image: http://
www.bigstockphoto.com/image-44866153/stock-photo-close-up-of-a-man-using-mobile-smart-phone• Slide 7 image: http://www.bigstockphoto.com/image-29886896/stock-vector-united-kingdom• Slide 9 image: http://www.bigstockphoto.com/image-36447157/stock-photo-macro-of-digital-dictaphone• Slide 11 image: http://
www.bigstockphoto.com/image-38917468/stock-photo-business-graph-output-growth-of-silver-bars• Slide image 13: http://www.bigstockphoto.com/image-424932/stock-photo-3d-chrome-pound-symbol• Slide image 15:
http://www.bigstockphoto.com/image-16723670/stock-photo-the-modern-office-hall-interior-with-stairs-in-insurance-case
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