the business value of cloud-based customer relationship...

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Benefits at the Intersection of CRM and Cloud

Cloud Enhances the End-User Experience

Lower Cost of Operations

Reliability

Customer Experience

AcceleratesMobile Business

Application timeto market (days)

Applicationadoption rate

Application downtime (days)

The Business Value of Cloud-Based

Customer RelationshipManagement

An IDC Infographic, Sponsored by Microsoft

CRM

CLOUD

21

6

73%

47%

29

2

Twice as reliable2X

Cloud-delivered CRM is over 3x

faster to market3X

72%

54%

93%

Better customer service10%

Cloud CRM Frees Up IT Assets and Budget

IT time spent on IT strategy

IT time spent keeping the lights on

IT budget focusedon new initiatives

TraditionalCloud

10%

25%

86%

66%

14%

27%

Additional Benefits:

✔ Integrated deployment and administration with other cloud services, like Microsoft Office 365

✔ Microsoft Azure - build cloud apps that integrate with CRM

20% less time keeping the

lights on

93% more reliable

56% faster adoption

mobile business reduces time to

market 72%

Resources can be spent more strategically

Agility

70% fasterdeployments

User Productivity 7% total

increase of user productivity