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The City of Jacksonville Effective Stormwater Management…
Connecting the Dots
Haines City
Coconut Creek
Miami Springs
Miami Garden
Winter Haven
Auburndale
Lake
Alfred
Lakeland
Fort Myers
Fort Lauderdale
Delray Beach
Jacksonville MS4
Service area: 750 sq. miles MS4 Infrastructure components: +200,000 Closed conveyance: +1,400 miles Open conveyance: +1,200 miles Inlets: +57,000 Manholes: +11,000 Major outfalls: 450 Stormwater treatment ponds: 254 BMAP: 3 TMDL Self Implementing: 190 + WBIDs Septic Tanks: +60,000
Daytona Beach
Coral Gable
Clearwater
Sunrise
Pensacola
Orlando
North
Miami
Beach
St. Petersburg
Oviedo
Tampa
Tallahassee
Sources: Florida Department of Environmental Protection – Oculus Database – 2016 City of Jacksonville NPDES Database – 2016
2014 FSA Stormwater Utility Survey
Tamarac
Change = Permit + TMDL + BMAP Operational Silos + Limited Resource
Surface Water Quality is a City-Wide Responsibility
Engineering and Construction Management Division
Right of Way and Stormwater Maintenance
Division
Mowing & Landscape Maintenance Division
Development Services Division
Environmental Quality Division: Water Branch
Code Enforcement
Solid Waste Division
Planning & Development Department
Public Works Department
Neighborhoods Department
An Effective SWMP Eliminates Sources That Impact Operational Effectiveness of The MS4
STAFF & CONTRACTOR TRAINING
UNPERMITTED CONNECTIONS
The Approach An Opportunity to Adopt a Holistic Perspective
Our Strategy
SWMP SOPs + Plans + Tools
FROM SILOS TO SYSTEMS
An Inclusive Approach
KNOWLEDGE
CAPTURE
The Recession and
Baby Boomers as an
Opportunity
KNOWLEDGE
DISSEMINATION
Plans & SOPs
CULTURAL
ADAPTATION
Same Culture
New Tools
based on
Plans and SOPs
CHANGE MANAGEMENT
The Alignment of
Culture and
Business
PARADIGM SHIFT
From the Permit
Compliance to
Operations and
Management
Three Tier Approach
Optimization: Knowledge Capture
Existing Plans, SOPs, and Tools.
Integration: From Silos to Systems
New SOPs and Tools.
Information Collection.
Source Management.
Coordination: Paradigm Shift
Focus on Operations.
Cross Training Staff.
Information Sharing.
The Design The Permit as an Integrator
MS4 Structural Control Inspection Module
III.1. Structural controls and Stormwater Collection Systems
Operations
III.7a. Illicit Discharge and Improper Disposal -
Inspections, Ordinances, and Enforcement Measures
III.7c. Illicit Discharge and Improper Disposal - Inspection and Investigation of Suspected
Illicit Discharges and/or Improper Disposal
Illicit Discharges Detection & Elimination (IDDE) Inspection
Module
III.8a. Industrial and High Risk Runoff - Identification of
Priorities and Procedures for Inspections
III.8b. Industrial and High Risk Runoff -Monitoring for High
Risk Industries
High Priority Industry Inspection Module
III.7d. Illicit Discharge and Improper Disposal - Spill
Prevention and Response
Mowing and Inspection System Module
Outreach Module
III.3. Roadways
III.6. Pesticides, Herbicides, and Fertilizer Application
III.7e. Illicit Discharge and Improper Disposal - Public
Reporting
III.7f. Illicit Discharge and Improper Disposal -Oils, Toxics,
and Household Hazardous Waste Control
Private Lift Station Inspection Module
Septic Tank Phase Out Program Management System
III.7g. Illicit Discharge and Improper Disposal - Limitation
of Sanitary Sewer Seepage
NPDES Training Plan
Street Sweeping Program and SOPs
Proactive Illicit Discharge Detection and Elimination
Program Plan
NPDES Public Education and Outreach Plan
MS
4 S
patia
l Ele
men
ts, N
etw
ork,
Insp
ectio
ns. a
nd S
ched
ule
Dat
abas
e
MS4 Inventory
TMDL Prioritization Report and Monitoring, Assessment,
and Implementation Plan
Bacteria Pollution Control Plan for Ribault River (WBID
2224)
VIII.B.3. TMDL Without BMAP Prioritization Report
VIII.B.4. Fecal Coliform TMDL Without BMAP
City of Jacksonville Right of Way & Stormwater
Maintenance (RWSM) Maintenance Procedure
Manual
III.5. Municipal Waste Treatment, Storage, or Disposal
Facilities Not Covered by an NPDES Stormwater Permit
III.2. Areas of New Development and Significant
Redevelopment
Low-Impact development Manual (Follow-up Report)
Annual Loadings & Event Mean Concentrations
V.A. Annual Loadings and Event Mean Concentration
V.B.3. Submission of Monitoring Plan for Review
Revised Monitoring Plan
Connecting The Dots
PLANS, SOPs, AND REPORTS
TOOLS AND DATABASES
PERMIT REQUIREMENTS
• Permit requirements are the core of the solution.
• Some permit requirements are addressed by more than one plan, SOP, or tool.
• Some tools support more than one plan or SOP.
• Water quality is the final performance measure.
Enterprise Architecture
SPATIAL DATA UNSTRUCTURED DATA STRUCTURED DATA
Maps + Applications
SHARED DATA AND INFORMATION
Illicit Discharge Detection &
Elimination (IDDE) Inspection Module
MS4 Structural Control Inspection
Module
High Priority Industry Module
Lift Station Inspection Module
Mowing and Landscape
Maintenance Module
Capital and R&R Project Tracking
Module NPDES Master
Module
Public Outreach Activities Module
KEY LINKING AND AUTOMATION TECHNOLOGIES
Inspectors Municipal Managers and
Staff
Elected Officials The Public
Regulators
Contributing Groups
Agencies
KEY CUSTOMERS
Construction Site Stormwater Runoff Control
Illicit Discharge Detection and Elimination
Post-construction Stormwater Management
Pollution Prevention/Good Housekeeping
Public Outreach
TMDL Implementation SWMP
Hydrography
MS4 Components
Political Boundaries
Maintenance Areas
Reports, Plans & Codes User Manuals & SOPs Scheduling
Inspections & Reports MS4 Maintenance Planning
Improvement Planning
Internet
Staff Training
Special Projects
O&M Planning
Master Web Site Access to information for planning and analysis
Online - One Database - Multiple Views
Illicit Discharge Detection & Elimination (IDDE) Inspection Module
MS4 Structural Control Inspection Module
High Priority Industry Inspection Module
Lift Station Inspection Module
Mowing and Landscape Maintenance Inspection Module
Public Outreach Activities Module
NPDES Master Module
Septic Tank Phase Out Program Module
Implementation Challenges Improving Water Quality through Sharing Information
Mowing & Landscape Maintenance Division Proactive Maintenance Coordination
M&LM DIVISION
Litter Removal
Routine Pond
Maintenance
Routine Ditch
Maintenance
Illegal Dumping
ROW & Public Land
Maintenance
RWSM Maintenance
Procedure Manual
Street Sweeping
Program and SOPs
NPDES Training Plan
Environmental Quality Division From Silos to Proactive Programs
EQD
IDDE Inspection Module MS4 Structural
Control Inspection
Module
Private Lift Station
Inspection Module
HPI Inspection Module
Outreach Module
Proactive IDDE Program
Staff & Contractor
Training Plan
Public Education and Outreach
TMDL Self Implementation
Monitoring Program & EMC
Sediment & Erosion
Inspections
Role as Regulatee not Regulator
• EQD has knowledge of regulatory framework
• EQD is the City’s MS4 coordinator
• Gathering information for the annual report
• Interface with DEP
• We look like permittee
• To others we are TAT partners
• DEP partners on some fronts
• Relationship aspect
• Active partner with Public Works
Paradigm Shift
Ultimate Goal = Water Quality
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Breaking Through Silos
• Understanding what each group needs and see who can fill it with existing resources
• Structural Control Inspections • ML&M Division Pond Inspections • SWAT efforts
• Maintenance of ditches • Identify IDDE • Complete ditch /culvert inspections
• Adding WBIDS to self TMDL Implementation Program without diluting effectiveness of current efforts
• Resources maxed out
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMNATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Gather knowledge to Leverage Strengths and Address Weaknesses
• How do we capture current knowledge base • Knowledgeable workforce close to retirement
• Who has the knowledge needed
• Each inspection team brought with it a historical approach within its program area.
• Some were part of the 50-year EQD legacy. • WQ monitoring • Spill response • ESC
• Some brought business practices from Public Works 7 years ago.
• IDDE • HPI
• Then 4 years ago, EQD assumed responsibility for MS4 Structural Control inspections
• Until that time, the EQD functions had been regulatory not on behalf of the permittee, the whole City of Jacksonville, not just Public Works.
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Knowledge Dissemination - Integrate Permit Requirements into Workflow and Inspection Records
• Ordinances in place
• Uniform approach to completing inspections - SOPs
• Approach to resolution and if necessary initiating enforcement – SOPs
• Streamline processes • Value Stream Mapping
• Process Improvement
• Feedback from Staff – is it working?
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Cultural Adaptation
• Changes are being made
• A holistic approach is being implemented with multiple groups being used to achieve compliance
• How to bring this all together? • One common database
• Similar looks
• Output contributes to the annual report
• Cross Utilization of Staff
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Managing Change and Making it Work
• Responding to the various changes in permit conditions
• Evaluate strength/weakness with each annual report
• BMAP requirements
• Turn over
• New performance metrics to steer groups toward meeting permit goals
• Focus on operations to achieve compliance
• Implement process improvements to allow staff more field time
• Refine tools and database – manage change collectively
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Next Steps Optimize Process Within Resource Limitations
Our Processes and Systems Are In Place Challenge Continues To Be Change Management
• Understanding among EQD staff & managers that we are integral to the overall effectiveness of the City’s Stormwater Management Plan and improving water quality
• Optimizing workflow and standard operating procedures
• Cross training of staff, updating job descriptions and performance metrics
• Coordinating MS4 structural control proactive IDDE inspections with the Stormwater Maintenance Division
• Partnering with Code Enforcement Inspectors
• Cooperation and information sharing
• Capture institutional knowledge before it’s lost
SWMP
FROM SILOS TO SYSTEMS
KNOWLEDGE CAPTURE
KNOWLEDGE DISSEMINATION
CULTURAL ADAPTATION
CHANGE MANAGEMENT
PARADIGM SHIFT
Effective Use of Staff
• How do we address requirement to add WBIDs to self TMDL Implementation Program without diluting effectiveness of current
• Transition from water quality monitoring to water quality assessment
• AmeriCorps Grant
• Community clean up
• Behavioral
• Interns
• Public Education Outreach
• Develop Incentive Programs
• Low Impact Design
Paradigm Shift
Ultimate Goal = Water Quality
EQD
IDDE Inspection Module MS4 Structural
Control Inspection
Module
Private Lift Station
Inspection Module
HPI Inspection Module
Outreach Module
Proactive
IDDE Program
Staff & Contractor
Training Plan
Public Education and
Outreach
TMDL Self Implementation
Monitoring Program & EMC
Sediment & Erosion
Inspections
MS4 Structural Control Inspection Module
III.1. Structural controls and Stormwater Collection Systems
Operations
III.7a. Illicit Discharge and Improper Disposal -
Inspections, Ordinances, and Enforcement Measures
III.7c. Illicit Discharge and Improper Disposal - Inspection and Investigation of Suspected
Illicit Discharges and/or Improper Disposal
Illicit Discharges Detection & Elimination (IDDE) Inspection
Module
III.8a. Industrial and High Risk Runoff - Identification of
Priorities and Procedures for Inspections
III.8b. Industrial and High Risk Runoff -Monitoring for High
Risk Industries
High Priority Industry Inspection Module
III.7d. Illicit Discharge and Improper Disposal - Spill
Prevention and Response
Mowing and Inspection System Module
Outreach Module
III.3. Roadways
III.6. Pesticides, Herbicides, and Fertilizer Application
III.7e. Illicit Discharge and Improper Disposal - Public
Reporting
III.7f. Illicit Discharge and Improper Disposal -Oils, Toxics,
and Household Hazardous Waste Control
Private Lift Station Inspection Module
Septic Tank Phase Out Program Management System
III.7g. Illicit Discharge and Improper Disposal - Limitation
of Sanitary Sewer Seepage
NPDES Training Plan
Street Sweeping Program and SOPs
Proactive Illicit Discharge Detection and Elimination
Program Plan
NPDES Public Education and Outreach Plan
MS4
Spa
tial E
lem
ents
, Net
wor
k, In
spec
tions
. and
Sch
edul
e D
atab
ase
MS4 Inventory
TMDL Prioritization Report and Monitoring, Assessment,
and Implementation Plan
Bacteria Pollution Control Plan for Ribault River (WBID
2224)
VIII.B.3. TMDL Without BMAP Prioritization Report
VIII.B.4. Fecal Coliform TMDL Without BMAP
City of Jacksonville Right of Way & Stormwater
Maintenance (RWSM) Maintenance Procedure
Manual
III.5. Municipal Waste Treatment, Storage, or Disposal
Facilities Not Covered by an NPDES Stormwater Permit
III.2. Areas of New Development and Significant
Redevelopment
Low-Impact development Manual (Follow-up Report)
Annual Loadings & Event Mean Concentrations
V.A. Annual Loadings and Event Mean Concentration
V.B.3. Submission of Monitoring Plan for Review
Revised Monitoring Plan
QUESTIONS
Melissa Long, Chief Environmental Quality Division
melissal@coj.net 903-255-7101
Errol Bos England Thims & Miller, Inc.
bose@etminc.com 904-642-8990
PLANS, SOPs, AND REPORTS
TOOLS AND DATABASES
PERMIT REQUIREMENTS
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