the essentials of great search design search user experience
Post on 17-Dec-2015
219 Views
Preview:
TRANSCRIPT
...than you would imagine
Weak InfrastructureLegacy SystemsFaulty MetadataScanned DocumentsConvoluted Security
You need a process to explore requirements ahead of iterative development.
Ideation Implementation
Concept Development
Technology Design
Interaction Design
Business Goals
User Needs
Technological Capabilities
Product Backlog
Inspiration
Stakeholder Interview
User Interviews
Personas & User Stories
Technology Assessments
Content Inventory
Information Modelling
Process Modelling
Concept Sketching
System Architecture
Integration Testing
Concept Review
WireframingIndexing
Performance Testing
Hardware & System
Specification
User Testing
Revising Wireframes UI Prototype
Prioritizing Product Backlog
Final Report & Presentation
All in just
4 weeks!
BusinessValue
TechnologicalCapabilities
UserNeeds
Interaction Designer
InformationArchitect
SystemsArchitect
ProcessInnovation
EmotionalInnovation
FunctionalInnovation
It’s not anego trip...
Stakeholders
TechiesUsers
“If I had asked people whatthey wanted, they would havesaid faster horses.”
- Henry Ford
Because innovation happenswhere diciplines intersect.
flickr.com/sandcastlematt
Ask questions like:How do you know it's a problem?Who are most effected by the problem?How would you measure progress?What would show that you're successful?When do you need results?
Ask questions like:How is it like where you work?What tasks do you perform?When do you typically seek information?What is relevant information to you?Who recieves the information you find?
Ask questions like:Who uses the system and for what?What kind of documents does it contain?What’s the projected growth in data size?How are other systems integrated?How is access control managed?
Document user needs as
Personas and User Stories
Age 20 yearsRole Account managerBackground High schoolComputer Experience
Much time online, Facebook, YouTube
“I want an automatic search on the customer when a phone call comes in, so that all customer information in the CRM system automatically pops up on my screen.”
To help stakeholders make priorities.
Work on these
features NOW
Work on these
features LATER
Work on these
features later. MAYBE
Ignore these features, possibly forever.
HIGHTechnicalFeasibility
LOWTechnicalFeasibility
HIGHBenefit to Personas
LOWBenefit to Personas
Supported by
Search Modes Behaviors Design PatternsKnown-item Narrow Auto-CompleteExploration Pearl Growing Best BetResearch Pogostick Guided NavigationRe-finding Agonizing Universal Search
Scanning PersonalizationPivot
Prototype and test the technical design to discover potential bottle-necks and pitfalls.
Fileserver loadFaulty security mechanismsDependencies with other systems
Ask, try, learn, repeat...
Ideation Implementation
Concept Development
Technology Design
Interaction Design
Business Goals
User Needs
Technological Capabilities
Product Backlog
Inspiration
Presentation by:
Vegard SandvoldDesigner / Information Architect
http://twitter.com/vsandvold http://thingsontop.com
top related