the future for enterprise search in europe based on altered demographics

© FINDWISE�2008

The Future for Enterprise Search in Europe Basedon Altered Demographics Henrik Strindberg, Findwise AB

TOC

• About�Findwise

• About�altered�demographics

• About�current�position

• One�internal�caseͲstudy

• Conclusions�and�reflections

About Findwise• Founded�in�2005

• Only�focused�on�Findability�solutions

• Offices�in�Sweden,�Denmark�and�Norway

• 70�employees�(Sept�2011)

• More�than�100�successful�Enterprise�Search�projects

• Collaboration�with�9�Nordic�universities�in�research,�

courses�and�student�exchanges

Technology partners Selected customers

Old age dependency

OADR = Number of people 65 years or olderNumber of people ages 20 to 64

2004 2050OADR EU -25 24,5 52,8

From four to two persons supporting each citizen aged 65 and above

Source: EUROSTAT, 2004

Age pyramid

Source: Statistical Journal of the United Nations ECE 23 (2006) 1–10 1IOS Press

EU15 + Norway, Iceland, and Switzerland.

40 the new 30

1952 30 years lived Remaining life 44,72005 30 years lived Remaining life 54.5

1952 30 years lived Remaining life 44,72005 40 years lived Remaining life 44,5

Source: University of California, Berkeley and Max Planck Institute for Demographic Research,Human Mortality Database (www.mortality.org and www.humanmortality.de, accessed Feb. 1, 2008).

Current position

20% 80%Information doubles every third month - Gartner

Internal information challenges (hasn’t really changed)

9 Difficult�to�find�and�reuse�existing�information

9 Lack�of�necessary�decision�support

9 Too�much�time�spent�searching�for�and�reͲdoing�documents

9 Information�is�stored�in�numerous�isolated�sources

9 Separate�and�costly�search�applications�is�used�in�different�systems

9 Existing�search�offers�poor�functionality,�usability�and�result�relevancy

Measurements�of�performance�indicators�show:

• Quicker�access�to�information�&�knowledge�Ͳ

increased�productivity

• Higher�profit�margins�from�improved�support�to�business�processes

• One�platform�–

reduced�costs

Results and effectsFindability Solutions: Ericsson

Key�performance�indicators:

• Accuracy

• User�coverage

• Content�coverage

• Speed

• Collaboration

• Discovery

Results and effectsFindability Solutions: Ericsson

Conclusions and reflections

• Search�technology�itself�is�not�the�

silver�bullet

• Change�in�Pension�PoliciesLonger active working life

• Longer active lives

• Higher�OADR�ratio

• Enterprises�suffer�the�same�

demographics�and�need�to�the�young�

workforce�up�to�speed

• A�broader�perspective�is�needed:�

Findability

• Lifelong�learning�– self�services,�self�

training

• Opportunities�for�new�services

• Need�of�increased�efficiency�– fewer�

persons�supporting�more�persons,�

automate/speed�up�processes

• Facilitate�Knowledge�Transfer�and�provide�

“knowledge�on�demand”

Henrik

Strindberghenrik.strindberg@findwise.com

+46�709�443�905

Gracias