the future of business is open

The Future of Business is Open

It's not just about the software

It's about the business problems you solve

@TechDayAsia@asteriskpbx@jsysmans

About Me

• Senior Director Product

Marketing @ SugarCRM

• @jsysmans

• jsysmans@sugarcrm.com

• slideshare.net/jsysmans

About SugarCRM• Business

– Leading provider of Open Source CRM Software

– Founded April 2004.

– HQ in Cupertino, California, offices in EMEA and APAC

• Market Traction

– Award winning products

– 3rd largest global CRM Provider

– 1M users; 80,000+ organizations

• World’s Fastest Growing CRM Company

– 68%+ billings growth 2011 over 2010

– > 10 Million downloads

– 2,500+ New customers in 80 countriesLeader Position in CRM for

Midmarket - June 2010

Open Is Changing the Way We Work, Live, Play

Open Is Changing the Way We Work, Live, Play

800,000,ooo users as of Dec 31, 2011Over 11% of the world population…

Open Is Changing the Way We Work, Live, Play

450,000,000 users as of Dec 31, 20116.5% of the world population…

Open Is Changing the Way We Work, Live, Play

150,000,000 users as of Dec 31, 20112% of the world population…

Open Is Changing the Way We Work, Live, Play

16,297,451 named accounts1,500,000,000 total edits in Wikimedia

Open Is Changing the Way We Work, Live, Play

Over 1,000,000 servers running AsteriskTwo words: Google Voice

Open Is Changing the Way We Work, Live, Play

Google has released over 20 millionlines of code and over 900 projects

Open Is Changing the Way We Work, Live, Play

Share (%) of Smartphone Subscribers, Total Number of US Smartphone Users

Source: comScore reports 2009 - 2011

0

5

10

15

20

25

30

35

40

45

50

Sep

-09

Oct

-09

No

v-0

9

Dec

-09

Jan

-10

Feb

-10

Mar

-10

Ap

r-10

May

-10

Jun

-10

Jul-

10

Au

g-1

0

Sep

-10

Oct

-10

No

v-10

Dec

-10

Jan

-11

Feb

-11

Mar

-11

Ap

r-11

May

-11

Jun

-11

Jul-

11

Au

g-1

1

Sep

-11

Oct

-11

No

v-11

Dec

-11

Apple

Microsoft

Symbian

Palm

RIM

Other

Share (%) of Smartphone Subscribers, Total Number of US Smartphone Users

Source: comScore reports 2009 - 2011

0

5

10

15

20

25

30

35

40

45

50

Sep

-09

Oct

-09

No

v-0

9

Dec

-09

Jan

-10

Feb

-10

Mar

-10

Ap

r-10

May

-10

Jun

-10

Jul-

10

Au

g-1

0

Sep

-10

Oct

-10

No

v-10

Dec

-10

Jan

-11

Feb

-11

Mar

-11

Ap

r-11

May

-11

Jun

-11

Jul-

11

Au

g-1

1

Sep

-11

Oct

-11

No

v-11

Dec

-11

Apple

Google

Microsoft

Symbian

Palm

RIM

Other

The Future of Business is Open

Control Freedom

OpenTrust

The Future of Business is Open

Control Freedom

OpenTrust

Business Benefits of Open

De-risk Adoption

Futureproof Your Business

Lower TCO, Lower Exit Costs

Quickly Adopt New Technologies

Business Benefits of Open

Traditional Software is Closed

Business Issue: Achieve Better Fuel Economy

Business Issue: Achieve Better Fuel Economy

Solution:

The Future of Business is Open

Control Freedom

OpenTrust

Business Benefits of Freedom

Business Benefits of Freedom

Modify Your Software

Independent of the Vendor

Software to Serve Your Needs

Traditional Software Locks You In

The Future of Business is Open

Control Freedom

OpenTrust

Business Benefits of Control

Control Your Destiny

Solve Your Specific Needs

Don’t Be Dependent

Traditional Software Ties Your Hands

The Future of Business is Open

Control Freedom

OpenTrust

Business Benefits of Trust

OPEN = TRUST

TRUST is the BASIS of any RELATIONSHIP

We’re in the relationship business

The Future of Business is Open

Thank You