the future of shared services

The future of Shared ServicesCarryl Allardice, 11 April 2011

What will this presentation cover …

> Why share services?> What’s the Knowledge Council doing

about shared services?> What shared services models are there?> What matters now?> What are our options?

Why share services?

> Presumption in favour of shared services

> Leveraging buying power

> Following best practices

> Taking advantage of economies of scale

What’s the Knowledge Council doing about shared services?

> exploring cost effective ways of delivering services to support the core business needs of HMG

> making recommendations for implementing efficiency savings and transforming library and information service activities within HMG … to support greater exploitation of information resources

What has the KC Group done?

> Held a supplier event in February

> Engaged with Efficiency Reform Group

> Informed suppliers about:

- impact of CSR and transparency agenda

- need to consider different ways of offering services and collaborating

- need for innovation

Other efficiencies will come from …

> Storing print collections offsite

> Clustering

> Developing partnerships

What shared service models are there?

> Full shared service> Partial shared service> Outsourced service> Creative swiping > Mutualisation

What matters now?

> Working out where you are on the shared services spectrum

> Convening rather than controlling

> Re-using rather than duplicating solutions

> Sharing services to save jobs

What are our options?

> “a la carte” service offerings

> Joint working

> Responding 24/7 and mobile services

> Changing our culture

Carryl.Allardice@fco.gov.uk

Carryl AllardiceHead of Knowledge and Information Policy