the golden nuggets of communication | webinar 04.08.15

THOUSANDS OF COURSES .

25 TOPIC AREAS . UNLIMITED ACCESS

WHAT YOU SHOULD BE ABLE TO TAKE-AWAY:

A

How to handle stressful situations.

How to be better at communications.

Telephone Doctor techniques that will last

forever.

1. Weak, wimpy words

2. Email frustrations

3. Okay is NOT okay

? How important is this type of

communication skills training in

your business?

4. Voice mail & cell phone

frustrations

5. #1 skill in sales &

service

6. Never ask a customer to

call back

7. Features vs. benefits

8. Empathy vs. sympathy

9. Apologize vs. I’m sorry

? Do you allow your employees to

chew gum at work?

10. #1 trait employers

want in an employee

11. Leave a great LAST

impression

12. Communications

(red tassel)

13. Attitude vs. mood

14. Irate customers

15. Chatty Cathy

16. NUM calls

17. Selling to women

18. Monogram the call

19. Empowerment

20. Be a double checker

21. Killer words

22. W.A.C.T.E.O.

BIZLIBRARY.COM

QUESTIONS

Use the Q&A

box in the lower

right hand

portion of your

screen.

WWW.BIZLIBRARY.COM/FREE-TRIAL

THOUSANDS OF COURSES . 25 TOPIC AREAS .

UNLIMITED ACCESS

FREE 30-DAY TRIAL!

no risk – no obligation

Jessica Petry

Sr. Marketing Specialist

jpetry@bizlibrary.com

@JessLPetry

@BizLibrary

Nancy FriedmanPresident and Founder

Telephone Doctor Customer Service Training

nancy@telephonedoctor.com

@TelephoneDoctor

314-291-1012

Nancy FriedmanTelephone Doctor

Customer Service Training

Facebook: /telephonedoctor

Twitter: @TelephoneDoctor

LinkedIn: /nancyfriedmanspeaker

eNewsletter: Sign up at www.nancyfriedman.com

Email: nancy@telephonedoctor.com

314-291-1012