the internet of things: driving automated replenishment
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9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Chris ClowesWalgreens Boots Alliance
Senior Supply Chain Development Manager
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
The Internet of Things: Driving Automated Replenishment
Chris ClowesWalgreens Boots Alliance
Senior Supply Chain Development Manager
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
REVOLUTIONISING BUSINESSTHROUGH INTELLIGENT DATA
2013RE-ENGINEERING
2014CONSOLIDATING
2016 & BEYONDSTEP CHANGE
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
WHO AM I?
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
1971 1999 2006 2009 2011 2011 2012 2013 2013
Bruno
and S
ergio
Costa
create
the M
ocha
Italia
blend Fir
st ev
er in
terna
tiona
l
store
open
s in D
ubai
Costa
open
s in M
osco
wA
UK poll s
hows t
hat 7
out o
f10
coffe
e lov
ers p
refer
Costa. Coff
ee N
ation
acqu
ired
by W
hitbr
ead.
Costa
Expre
ss la
unch
ed
Marke
ting s
ociet
y’s
bran
d of th
e yea
r
First
inter
natio
nal
Expre
ss m
arke
t
Costa
Franc
e
open
ed (f
irst
inter
natio
nal e
quity
)Cos
ta Exp
ress
launc
hes M
arlow
2009
Costa
Enterp
rises
is lau
nche
s
40 YEARS OFLOOKING FORWARD
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2012
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2,498 UKMACHINES
INCUMBENT PROVIDER
LEGACY I.T.
OLD OPS STRUCTURES
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
THE VALUE OF REVOLUTION
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
APRIL 2012SUPPLY CHAIN
TEAMTOOK
OWNERSHIP
JUNE 2012APPLIED
PLASTER TOCURRENT SOLUTION
JULY 2012TENDERED LOGISTICS
AND IT SOLUTIONS
NOVEMBER 2012CHOSE TOOLS
GROUP’SSO99+ AND APPOINTED
HOWARD TENENS ASLOGISTICS PROVIDER
JANUARY 2013GO LIVE WITH
BOTHSIMULTANEOUSLY
APRIL 2012NPS SCORE
UP TORECORD LEVELS
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2013
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
INTRODUCEDNEW PLANNING,OPTIMISATIONAND PROCESS
IMPLEMENTEDTOOLSGROUP’S
SO99+SOFTWARE
REDEFINEDTHE ROLE OF
OUR FIELDTEAMS
ALL WHILEMANAGING
RAPID CHANGE& GROWTH
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
BIG DATABETTER SERVICE
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
THE NETWORK
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
FORESIGHT
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
ACCURACY
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
AUTOMATION
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2013
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
OVERALL NETPROMOTER
SCORESINCREASED
BY 10%
20% REDUCTION
IN STOCK HOLDINGAT SITES
20% COSTREDUCTION
AND70 TONNES OF
CO2 SAVED
INCREASE FROM
900 MACHINESTO OVER 4,300
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
APRIL 2012 JUNE 2015UNPRECEDENTED GROWTH
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Rich user interface in full HD
Evocative sound track withburring grinder and tinklingof spoons
Memorable flavours andfragrances
Cutting edge reliable /ultra efficient computerprocessing hardware
Stunning curved design byItalian automotive designers
Irresistible aromas of Costa’s coffee shops
Innovative coffee-makingsystem providers
BOLD NEW PRODUCTS
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
INTERNATIONAL EXPANSION
IRELANDPOLAND
UAE
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
SUPPLY CHAINMACHINENEW MARKETS
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
SO WHERE TO NEXT?
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2014
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
INTERNALOPERATIONALSTRUCTURE
REALIGNMENT
OPTIMISINGBACK OFFICE
SYSTEMS
DEFININGSTRATEGIC
GROWTH PLAN
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
2016: DOUBLE OUR SIZE - AGAIN
877COFFEE NATION
4,2922014/15
C. 8,0002020*
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Proven operation & back office system
Real time demand planning and supply chain
OperationalSupport
The perfectly prepared Mocha Italia coffee
Proprietary equipment
Unique telemetry & monitoring
World-class helpline support
WITH OUR WORLD-CLASS SUPPORT SYSTEM
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
2016 & BEYOND
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
Submission
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
AUTOMATEDCOMMISSIONING
LIVE OPERATIONALDATA BY MACHINE
IMPROVED MACHINEMONITORING
AUTOMATED OPERATORALERTS
DYNAMIC MACHINELOCATION INFO
RESILIENT MACHINECONNECTIVITY
RE-INVENTING BACK OFFICE SYSTEMS
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
THE INTERNET OF THINGSLEVEL 0
MACHINE ALERTS: MESSAGE ON SCREEN, WITH OPTIONAL ALARM
LEVEL 1SITE ALERTS – MESSAGE TO COSTA EXPRESS PROVIDED DEVICE
LEVEL 2PARTNER ALERTS – ESCALATION TO SITE / AREA MANAGEMENT
LEVEL 3SERVICE AGENT ALERTS – VIA EMAIL, SMS, OR SERVICE TICKETS
LEVEL 4COSTA EXPRESS CONTROL CENTRE
OPERATIONAL ALERTS
TECHNICAL ALERTS
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
2012
2,498MACHINES
1MODEL
1COUNTRY AUTOSTOCK
INCUMBENT LOGISTICS PROVIDER
OLD OPS STRUCTURE
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
3,202MACHINES
2MODELS
3 TRIALCOUNTRIES SO99+ HOWARD
TENENSOLD OPS
STRUCTURE
2013
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
3,862MACHINES
2MODELS
7 TRIALCOUNTRIES
SO99+
GRID DEVELOPED
HOWARD TENENS
OLD OPS STRUCTURE
2014
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
2MODELS
7 TRIALCOUNTRY
SO99+GRID TRIALED
HOWARD TENENS
NEW OPS STRUCTURE
2015
4,692MACHINES
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
4MODELS
9 TRIALCOUNTRIES
SO99+ - GLOBALLY
GRID LAUNCHED
HOWARD TENENS -
GLOBALLY
FURTHER NEW OPS
STRUCTURE
5,600MACHINES
2016
9/12/2016 September 2016Supply Chain Insights Global Summit #Imagine2030
THE REVOLUTIONCONTINUES
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