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HEAR the words, feel the
connection
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Welcome!
Lakeside Diagnostic Hearing and Tinnitus
Centre provides leading client-focused
hearing healthcare.
It is a team based audiology centre which
provides comprehensive audiologic care
and hearing rehabilitation for all ages.
Audiologic care is the protection,
preservation, evaluation and treatment of
the hearing and balance functions and is
provided by audiologists, either
individually or as part of a health care
team, who use their professional skills to
improve the quality of life for each
patient.
The centre works with your physician to
share information, findings and
treatment planning and is locally owned
and operated by Nichole Sorensen, B.Sc.,
M.A., RAUD, registered Audiologist who
has provided audiology care in the
Okanagan since 1999.
Lakeside Hearing is part of the
WorkSafeBC Provider Network and also
provides services through Veteran’s Afairs Canada, NIHB, Social Services, and out of province
WCB.auditory cortex of your brain. Any sounds that are not picked up by your ears are also not
sent to your brain.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
What is a Diagnostic Hearing Assessment?
Hearing Assessments are Not All Created Equal
The following information provided by the BC association of speech language pathology and
audiology is helpful in diferentiating a diagnostic hearing evaluation from a hearing screening.
http://www.bcaslpa.ca/public/audiology/faq-hearing-tests/
Hearing assessments are not all created equal. A complete hearing test, also referred to as a
‘diagnostic hearing test’ or a ‘hearing evaluation’ includes a full assessment of your hearing ability,
your speech understanding ability, and an
assessment of your outer ear, middle ear, and
inner ear. This type of test can take anywhere
from 30 minutes to 1 hour or more, depending on
the degree and type of your hearing loss, and is
typically performed by an audiologist.
A hearing screening is an abbreviated version of
a standard hearing test. It is a test only of your
ability to hear diferent tones for each ear. The
screening will only indicate if a hearing loss is
present or not. A hearing screening typically
takes less than 15 minutes. This type of test can
be performed by any number of individuals,
including public health or school nurses,
Speech-Language Pathologists, ENT medical
oice assistants, hearing aid dispensers or
dealers, audiometric technicians and
audiologists.
The Medical Services Plan (MSP) of British
Columbia does not cover the cost of hearing
screenings or tests unless performed at a hospital
(under the direction of an ENT). Hearing tests performed in public health units are typically free of
charge to the public. All other tests are subject to a charge, at the discretion of the audiologist or
dealer. ‘Free’ hearing tests are normally, in fact, hearing screenings.
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Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Hearing Loss Treatment Plan
Steps to better hearing:
• Diagnostic Hearing Evaluation: In depth assessment of your outer, middle and inner
ear function.
• Consultation: Discuss your hearing levels, any present hearing loss, hearing loss
prevention, communication strategies, tinnitus, and treatment options
• Hearing aid selection: Discuss together what your hearing needs are and choose a
manufacturer, style of hearing aid and color based on your personal preferences,
hearing loss and lifestyle.
• Hearing aid fitting: Get your hearing aids programmed by your audiologist based on
your unique needs and comfort level. Learn how to use your new devices, cleaning tips,
insertion and using accessories, Bluetooth and smartphone apps where applicable.
• Hearing aid follow up: 1-2 weeks after your fitting, it is important to come in and do
some “fine tuning” and have an opportunity to ask any questions you have or go over
something again.
• Come in for regular cleaning of your hearing aids (every 3-6 months) and get annual
hearing assessments at no charge.
Successful outcomes are determined by:
• Level of Existing Hearing Loss
• Central Auditory Nerve Function
• Level of Hearing Aid Technology
• Motivation
Additional benefits
• Your hearing device purchase is tax free
• You may be eligible to claim the
• Disability Tax Credit
• Adjustments, hearing tests, cleanings, and repairs
within warranty are all included in the purchase of
your hearing aids.
www
Audiogram of Familiar Sounds
Understanding the Audiogram
An audiogram is a graph that charts the result of your hearing test. Results of the audiogram show
the softest sounds you can hear, and if there is a hearing loss, the type, severity and degree. Word
Recognition testing, both in quiet and in noise, is extremely important when determining
appropriate technology levels to address your hearing diiculties.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Anatomy of the Ear
We hear with our brain, not our ears.
Your ears act as messengers for your brain by receiving sounds and transferring them along the
hearing branch of the Vlllth cranial nerve to the auditory cortex of your brain. Any sounds that
are not picked up by your ears are also not sent to your brain.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Hair Cells
The cochlea contains both inner and outer hair
cells, often referred to as “nerve endings.” These
hair cells are responsible for sending information
to the auditory cortex of your
brain via the Vlllth cranial nerve. Once your hair
cells become damaged, speech becomes unclear
and you have more diiculty understanding
speech, particularly in noisier situations. The hair
cells of the cochlea cannot be repaired by
medication or surgery.
I can hear, but I have trouble understanding.
Today’s sophisticated digital hearing aids
provide auditory stimulation and
help restore speech clarity, which not only
significantly improves your interaction
with others, but may even contribute to
delaying or preventing diseases like dementia. To
learn more about the link between hearing loss,
auditory deprivation and dementia, please visit
lakesidehearing.com. The goal of amplification is to
find the proper balance between suiciently
high performance and the resulting cognitive load.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Better Hearing Starts with your Brain
Auditory Deprivation
A lack of sound stimulation to your brain, results in an accelerated deterioration along the
hearing nerve pathway. Depriving your brain of sound can permanently weaken the ability of
your brain to understand speech, much like an unused muscle becomes weak over time.
Primary Auditory Cortex
Medial Geniculate
Inferior Colliculis
Superior Olive
Cochlear Nucleus
The Auditory Pathways
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Which best describes your lifestyle?
ACTIVE• Activities at Home
• Casual Conversations
• Small Group Conversations
• Meetings
• Shopping / Public Places
• Golf / Outdoor Activities
• Busy Restaurants
• Concerts / Sporting Events
CASUAL• Activities at Home
• Casual Conversations
• Small Group Conversations
• Meetings
• Shopping / Public Places
• Golf / Outdoor Activities
QUIET• Activities at Home
• Casual Conversations
• Watching Television
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Hearing Aid Styles
Behind the ear (BTE) This style rests behind the ear and is suitable for severe to profound hearing losses. The hearing aid can
be attached to a custom ear piece or a thin tube with a dome. BTE’s are easy to use and maintain.
Receiver in the ear (RITE) A smaller behind the ear option suitable for mild to severe hearing loss. Easy to use and maintain.
Mini Receiver in the ear (miniRITE) A popular discrete solution for mild to severe hearing losses. This hearing aid can be used with a silicone
dome or a custom ear piece. Very low maintenance and high durability.
In the ear (ITE) This hearing aid is suitable for mild to severe hearing loss. It is custom made for the individual’s ear and
is easy to use even with dexterity or vision issues.
In the canal (ITC) Suitable for mild to moderately severe hearing loss. Is smaller than ITE hearing aid and sits in the lower
portion of the ear canal.
Completely in the canal (CIC) This hearing aid style sits deeper into the ear canal for a more discrete custom hearing aid solution.
Suitable for mild to moderate hearing loss.
Invisible in the canal (IIC) Suitable for mild to moderate hearing loss. This style sits the deepest in the ear canal of all the hearing
aid styles, making it invisible.
he audiologist will discuss which style is best for you based on your hearing loss, lifestyle, hearing needs and your preference / comfort.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Choose Your Perfect Fit
What will hearing devices do for me?
• Will reduce the rate of or stop nerve decline (auditory deprivation)
• Help you hear better within the limits of
• your existing hearing loss and nerve function
• Make soft sounds audible and improve speech clarity
• Generally help reduce the awareness of tinnitus
• Provide sound therapy for those who struggle with tinnitus and hyperacusis and
decreased sound tolerance.
Successful outcomes are determined by:
• Level of Existing Hearing Loss
• Central Auditory Nerve Function
• Level of Hearing Aid Technology
• Motivation
Additional benefits
• Your hearing device purchase is tax free
• You may be eligible to claim the
• Disability Tax Credit
Image © Oticon
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
We are Independent Audiologists
Independence Matters
We are locally owned and operated, allowing us to provide a wide range of services and products
tailored to each individual’s unique needs.
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Protect Your Hearing
IMMEDIATE DAMAGE
VERY LOUD
LOUD
Safe Listing Levels
140 - jet engine
130 - pain threshold
120 - ambulance siren
110 - rock concert
100 - chainsaw
95 - motorcycle
85 - blender
70 - vacuum
65 - conversation
50 - rainfall
40 - quiet oice
30 - whisper
20 - leaves
15 - pin falling
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Custom Ear Molds
Protect your ears from damaging loud sounds at work, home, or
concerts!
EAR DEFENDERS
Keep your ears dry and protected from outer ear infections
SWIM PLUGS
Sleep like a baby and block out road noise, voices, and snoring!
SLEEP PLUGS
Preserve the sound quality of music while protecting your hearing with
musician plugs or in ear monitors
MUSIC
Do your earbuds fall out while running or working out? Do they hurt if you
leave them in too long? Custom earpieces keep them in place and
comfortable.
LISTEN
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Tinnitus Treatment
What is Tinnitus?
Tinnitus is most often described as high-pitched ringing but can also take the form of a buzzing,
hissing, pulsing, whistling, roaring, or various other sounds.
As many as 360,000 Canadians sufer from annoying tinnitus and nearly half of those experience it
to such a degree that it significantly afects their quality of life. Many tinnitus suferers have
diiculty sleeping and/or concentrating. Tinnitus does not cause hearing loss, but it may accompany
decreased hearing.
The tinnitus centre provides specialized assessment and tinnitus care for those sufering from
persistent, bothersome tinnitus and/or hyperacusis (reduced sound tolerance). Tinnitus clinic
participants undergo audiologic evaluation, followed by group or individual education, counselling
and sound therapy provided by an audiologist trained in Progressive Tinnitus Management and
Tinnitus Retraining Therapy. Treatments are aimed to lessen the impact of tinnitus on daily life.
Participants require physician referral so that causes of tinnitus that might be addressed medically
are ruled out.
The centre’s tinnitus management program is an evidence-based, clinically proven strategy to
assess and manage tinnitus. It consists of 4 levels of hierarchical multi-disciplinary services based
on individual needs.
What can be done?
Hearing Aids /
Combination Devices
Sound Generator
Ear Level Sound Therapy
Personal. Experienced . Total. Hearing Care. www.lakesidehearing.com
Aural Rehabilitation
Feeling Isolated? Let us help.
Hearing loss can lead to isolation, frustration, and fatigue for the individual and family members. We
ofer a group multi-disciplinary aural rehabilitation program to support and help you stay active,
communicate in diicult situations, and enjoy more of life and all of its moments.
We provide you with the education and resources to help you and your family manage your hearing
loss and communication needs. We will guide you on ways to maximize your hearing, communicate
efectively, and reduce the negative impact your hearing loss may have on you and your family.
Classes are ofered once a week over a four week session. The program is family centered. Family
members are encouraged to participate.
We also ofer a multi-disciplinary integrated auditory, motor, cognitive training program through
the Interior Development Centre which focuses on speech in noise training, balance, co-ordination,
and cognitive training.
The goal of our aural rehabilitation is to help you and your
family:
• understand and manage your hearing loss
• make the best use of your hearing aids
• explore assistive listening devices that might help
• retrain your brain to process speech in background noise
• learn speech reading techniques
• manage conversations
• learn efective communication techniques
• maintain relationships, reduce stress, and minimize the efects of hearing loss on your social and
emotional well-being
Join our Support Groups!
You are not the only one with a hearing loss. Joining a support group will give you the opportunity to
learn from others’ experiences. How do they handle traveling, meetings, appointments, going to the
hospital, telephone conversations, hearing in theaters, diicult family members or work associates?
Have they used assistive listening devices? What has worked? Support groups are excellent forums
for problem solving and mutual support. They are also good for your sense of humor – an essential
ingredient for coping with a hearing loss!
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