the message learning approach to persuasion

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consumer behavior. source.recipient, medium factors.

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TM 6-TM 6-11Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

The Message Learning Approach to Persuasion

Source factorsMessage factorsRecipient factorsMedium factors

TM 6-TM 6-22Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Stages of Persuasive Communication

AttentionComprehensionYielding (convincing & compelling message)

Retention

TM 6-TM 6-33Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Variables influencing the Stages of Persuasive Communication

Source Variables (who says the message)Message Variables (what is said)Recipients Variable (who receives the message) Medium Variables (media used)

TM 6-TM 6-44Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Source Factors:The most effective sources tend to be the expert, trustworthy or attractive communicators.Credibility:

- reputation of source- message consistency with source vested interest (criminal argues on justice

leniency)Case Study Attractiveness Influenced by physical appearance, similarity to recipient (common beliefs, backg.) & presentation style. (Products for teenagers vs retired persons). German TVC

TM 6-TM 6-55Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Lee jeans advertisement

TM 6-TM 6-66Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Message Factors:

- Simple vs complex (Buy Brand X)

- One-sided vs two-sided (pros and cons)

- rational vs emotional

WM TVC (ONE USP AT A TIME)

One-sided msg = for popular and liked brandstwo-sided msg = for unattractive/ unfamiliar brands

TM 6-TM 6-77Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Using a complex message

TM 6-TM 6-88Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

An example of a two-sided message

TM 6-TM 6-99Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Message Factors:

Rational Appeal: Contains factual details to form an opinion (like car ads)

Emotional Appeal: Encourage us to act on our feeling rather than our heads (flood relief ads for donation)Fear Appeal…..

Sleeper Effect: occurs as a result of complex interaction b/w message factor, source factor and time. (when a credible message is presented by a non-credible source……Awami Akhbar).Good Milk TVC

TM 6-TM 6-1010Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Message Factors:

Rational Appeal Vs Emotional Appeal

TOYOTA TVC

TM 6-TM 6-1111Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Example of an ad using both emotion and fear

TM 6-TM 6-1212Copyright © 1999 Addison Wesley Longman, Inc.Copyright © 1999 Addison Wesley Longman, Inc.

Recipient Factors:Individuals high in need for cognition are influenced by rational appeal.

Individuals low in need for cognition are influenced by emotional appeal.

Individuals whose attitudes serve a knowledge function are influenced by rational appeal.

Individuals whose attitudes serve a ego defensive (self protective) function are influenced by fear appeal.

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