the mobile advantage every hospitality team needs

The Mobile Advantage

Every Hospitality Team

Needs

November 18th, 2014

Introductions

Brian Murray

Director of

Customer Experience

Cotap

Anderson Foote

Director of Operations

Hyatt Regency, Jersey City

Mobile is

changing the

hospitality

industry.

Booking• Investment in hotel apps

• Mobile optimized websites

• Emergence of new booking technologies

Guest Experience• Mobile check-in

• Mobile room keys

• Mobile concierge

Operations• Check-in/check-out alerts

• Maintenance requests

• Triggered alerts

How has

mobile changed

hospitality team

communication?

Team communication

is fractured today

Walkie Talkie

EmailPhone

Bulletin Board

When

communication is

fragmented,

things fall through

the cracks…

Events

Guest service issues

Emergencies

General updates

VIP alerts

What if there was

an app for that?

Meet Cotap

It’s a simple, secure, mobile

messaging app that makes

communication between coworkers

fast and easy.

Keep everyone

connected

Anderson FooteDirector of Operations

Hyatt Regency, Jersey City

Cotap Spotlight

Cotap in action

Reduced guest service

response times

Replaced noisy, informal

walkie talkies

Kept personal phone

numbers and messages

private

Cotap Overview

Easy group

messaging

Convenient directory

Custom mobile alerts

Flexible access

Mobile

Desktop Web

cotap.com/download

Get Started

Today

Thank you!

Learn more about Cotap

www.cotap.com

1.877.586.5682