the responsive organisation: a framework for changing how your organisation works

Post on 30-Nov-2014

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The Responsive Organization is built to learn and respond rapidly by optimizing for the open flow of information. This is a framework you can use to help make your organisation more responsive to your staff, your customers and everyone inbetween.

TRANSCRIPT

www.yammer.com

@yammeradam | #responsiveorg

THE RESPONSIVE ORGANIZATION

ADAM PISONI | Co-Founder, Yammer

INDUSTRIAL AGE

INFORMATION AGE

CONNECTED AGE

OLD WORLD vs. NEW WORLD

Versi

on 1

Versi

on 2

Versi

on 3

Versi

on 4

RESPONSIVENESS

EFFICIENCYVS

THE RESPONSIVEORGANIZATION

UN-LEARNTHE PAST

RESPONSIVENESS

EFFICIENCY

VS

EFFICIENCY

RESPONSIVENESS

Planning

Control

Secrecy

RESPONSIVENESS

EFFICIENCY

VS

EFFICIENCY

Planning

Control

Secrecy

Experimentation

Autonomy

Transparency

RESPONSIVENESS

A COMMON PROBLEM…

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

HACK DAY

HACK DAY

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

APPLYING THE FRAMEWORK

INNOVATION LEADERSHIPCUSTOMER SERVICE

CUSTOMERSERVICE

Control

Secrecy

Planning Experimentation

Autonomy

Transparency

EFFICIENCY

RESPONSIVENESS

APPLYING THE FRAMEWORK

INNOVATIONCUSTOMER

SERVICELEADERSHIP

DAVID THODEY

APPLYING THE FRAMEWORK

INNOVATION CUSTOMERSERVICE LEADERSHIP

TRANSFORMATION

CHALLENGINGIS

Build a coalition Communicate Experiment

DRIVE TRANSFORMATION

INDUSTRIAL AGE

INFORMATION AGE

CONNECTED AGE

JOIN THE MOVEMENThttp://www.slideshare.net/responsiveorg

#responsiveorg

www.theresponsiveorg.com

INSTRUCTIONS

http://www.slideshare.net/responsiveorg

#responsiveorg

1. Download this Powerpoint from Slideshare.net/responsiveorg2. Add your own stories to the Powerpoint, to make it relevant for your organisation3. Share your version of the presentation by uploading it to Slideshare with the

#responsiveorg hashtag4. Tweet us @responsiveorg with the #responsiveorg hashtag, to share with us how

your presentation went!

www.theresponsiveorg.com

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