the right attitude
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2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
The Right Attitude
• Optimistic:past, present, future
• Objective:being honest will help your self-esteem, and contribute to good personal relationships
• Deliberate: recognize some of the behaviors you must make a conscious effort to change
• Determined: being tough-minded about your actions
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Building a Winning Team• Defining and understanding
your organization's goals• Diversifying your
organization to make stronger, more adaptable, and more interesting
• Digging out qualities of particular passion
• Depending completely upon the boss
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Communication Skills• Be clear about the purpose of the com
munication • See if the other person can repeat what
you have said, in his or her own words• Key concepts for effective listening:
Avoid jumping to conclusions and making value judgements;Listen to the full story;Restate the other person's position in your own words
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Dealing With Difficult People• Determine what is causing his
difficult behavior• Figure out what the problem is
and his attitude • As the boss, you are a teacher
and a role model• NO patronizing,condescending• Be sympathetic
Let your employee know that a bad attitude is unacceptable
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Leadership Skills
• A good leader is one who can find the balance in managing, delegating, disciplining, instructing, encouraging, and sympathizing
• to have people believe in your vision, follow you, and do what it takes to get the job done
• to help others develop their own leadership skills and style
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Motivating Skills
• Being appreciated and being treated with respect are two of the most powerful motivators in the world--Empowering
• Be creative; allow for new, fresh ideas, and, as a boss, always make your supportive presence known
• set SMART goals for the team to accomplish, create guidelines, and set deadlines
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Make a Habit of Success -1
– Do what feels most right– Check your facts– Don't make rash decisions– Understand your options– Know the consequences of
your choices– Talk it over with someone
before acting
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Make a Habit of Success -2
– Understand others' points of view
– Respect the opinions of others
– Don't accept less than you deserve
– Make a point of asking for what you need and want
– Don't live in fear of rejection– Plan for your future
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Setting Goals
• Think ahead and brainstorm about your future
• Map out a plan of action to attain your goals
• To reach a big goal, you will have to set many smaller goals along the way
• Communication is always essential, especially when you are trying to make a change
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Stress Management
• Exercise: as a powerful stress reliever And only you and your doctor can decide What kind of exercise is right for you
• Make lists of all the things you need to do at work for the week up to the month
• Change your outlook to pamper yourself, help you remember you are a lot more than the sum of your various stresses
• Eustress-BON!
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Successful Delegation• Accurate Communication is the
key factor in any successful delegation
• The best way is to put your expectations in writing
• Make both parties understand everything in the memo
• Ask questions before the project is begun
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Stop Procrastinating and Start Living• Even the longest journey
begins with the first step• Be aware that there is a
difference between doing something right and doing the right thing
• Change your procrastinating ways of thinking into productive ways of thinking
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Time Management
• Time is the only thing that everyone has in common, it's how they choose to spend it that makes the difference
• Structure your activities so that you complete them in the most effective way
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Brainstorming
• Define your problem• Give yourselves a time limit• Shout out solutions to the
problem• Select five ideas you like best• Write down about five criteria
for judging which ideas best solve your problem
• Give each idea a score of 0 to 5 points depending on how well it meets each criterion
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
Key success factors!
OK
ATTITUDE BEHAVIOUR
KNOWLEDGE SKILLS
2004/12/06 庄瑞金 ZHUANG RUIJIN MOFCOM
FOR MAKING CHANGE
THANKS!
done
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