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The Texas Department of Public Safety
State Operations Center
Texas Division of Emergency Management
Hurricane Tornado Flood/Flash FloodWinter Storm Power OutageWater Shortage Wildfire Mass Fatality HazMat or Chemical Terrorist Act Hostage/Stand-off
Earthquake Oil Spill Economic Loss Communications Urban Fire Building Collapse Utility Outages Drought Disease (Human/Animal) Rail/Pipeline Pandemic Flu Border Security
POTENTIAL THREATS TO TEXAS:
RESPONSE ORGANIZATION
Deputy Assistant Director
State Coordinator for Operations
Operations Section Administrator
State Coordinator for Preparedness
Operations Section Coordinator
State Management Team
Preparedness Section
State Coordinator for Critical Information Systems
Critical Information Systems Section
State Operations Center (SOC)DAILY OPERATIONS CENTER ORGANIZATION
State Coordinator for Operations
Operations Section Administrator
Day Watch Supervisor Evening Watch Supervisor Midnight Watch Supervisor
Technical Operations Officers
Technical Operations Officers
Technical Operations Officers
SOC DAILY OPERATIONS ACTIVITIES• Operates 24/7, 365 days a year• State warning point• Coordinates assistance to local
governments• Missing Alerts (Amber, Silver,
Endangered Missing, Blue)• Maintains situational
awareness• Situation Reports/• Spot Reports• STAR Processing
State Operations Center (SOC) CAPABILITIES
• Redundant communications systems:– Traditional Land Lines, VoIP to include independent VoIP from agency’s network– Cellular– Mobile Satellite– HF Radio– Amateur Radio– Stand alone IT network that supports 28 remote DPS sites, the TFS, NWS, and FEMA
with voice, data, and video teleconferencing – Texas Law Enforcement Telecommunication System (TLETS)– Secure Voice
• Texas Warning System (TEWAS)• National Warning System (NAWAS)• Emergency Alert System (EAS)• WebEOC (web‐based Incident Management System for Critical
Information), also serves as our Common Operating Picture (COP)• Social media monitoring and other information gathering tools• Self‐contained facility with back up generators, independent water and
air handling systems
Emergency Response LevelsEmergency Response Level
SOC Actions Taken
IV: Normal Conditions
No significant emergency is present. Daily Operations runs the SOC, maintaining equipment and facilities. Current natural, technological and homeland security threats are monitored. Local responders resolve emergency incidents that might occur in their areas.
III: Increased Readiness Conditions
A significant emergency has not yet occurred, but a higher‐than‐normal level of readiness is warranted because of increased vulnerability to a specific hazard. Daily Operations notifies the SOC Manager. Advisory notices are sent to the State Emergency Management Council, and
appropriate officials and agency representatives are briefed on anticipated risk situations and potential impacts.
Coordination activities increase. Local responders generally resolve any routine emergency incidents that might
occur. II: Escalated Response Conditions
The scope of the emergency has expanded beyond that which can be handled by local responders. Normal state and local government operations may be impaired. Daily Operations makes way for a SOC activation, dependent upon the nature of
the incident or event. Emergency facilities increase staffing, expand hours of operation and intensify
coordination. Possibly request mutual aid resources for emergency assistance. Appropriate officials and agency representatives are briefed on the current
situation and anticipated impacts. I: Emergency Conditions
The scope of the incident has expanded beyond the response capability of local agencies. The SOC is staffed with representatives from appropriate agencies and
organizations, and remains operational for the duration of the incident. The SOC fulfills STARs and publishes SITREPs. As local jurisdictions request resources, the SOC coordinates assistance and may
seek intrastate mutual aid and/or federal aid as needed.
The SOC Activation Process Event or incident
occurs.
Notification of event or incident
reaches the SOC.
Incident is monitored and a WebEOC event is created if
incident escalates.
Event notifications are sent to the SMT and SOC Manager.
Additional support may be requested or
required.
Event may continue to escalate.
Leadership decision is made (usually by the SOC MGR) and SOC is
activated.
After monitoring event or incident, no
additional support is deemed necessary.
SOC Daily Operations maintains situational
awareness.
SOC Daily operations resume.
Incident is monitored but is not determined
a WebEOC event.
REQUESTING ASSISTANCE from the SOC
STATE MANAGEMENT TEAM (SMT)ORGANIZATIONOperations Section Coordinator
Deputy Operations Coordinator Mass Care Coordinator
Volunteer Agency Liaison
Emergency Plans Section Coordinator
Logistics Section Coordinator Finance Section Coordinator
PWRT Coordinator
Resource Staging Area Manager
Deputy Logistics Section Coordinator
DPS Asst. Dir
SOC Manager
Deputy SOC Manager
OperationsSection
PlansSection
Logistics Section
Finance Section
Mass Care
Emergency Svc. Branch (TFS)
InfrastructureBranch (TxDOT)
Human Svc.Branch (DSHS)
MilitaryBranch
EMERGENCY MANAGEMENT COUNCIL (EMC)ORGANIZATION
The EMERGENCY MANAGEMENT COUNCIL
Consists of:– 32 State Agencies, 2 Volunteer Organizations– TDEM staff supplements and supports– Private Sector
EMERGENCY MANAGEMENT COUNCIL (EMC)
Responsibilities and Capabilities Uses the National Incident Command Structure (NIMS) Activates when required to support Disaster District
Committees (DDCs) Conducts statewide conference calls to deliver incident
information and report on status of response May be partially or entirely activated, depending on the
complexity of the emergency incident or event Provides assistance to local governments to respond to
emergencies that are beyond their capabilities, including:• Equipment• Personnel• Teams (Search and Rescue, Incident Management Teams)• Subject matter expertise• BEOC (Private Sector)• FEMA assistance (if Federal Disaster Declaration)
SMT ACTIVITIES
• Develop policies, standard operating guidelines and plans
• Maintain contingency contracts• Coordinate preparedness activities with:
– Emergency Management Council– Mass Care and volunteer organizations– DPS Disaster Districts
• Conduct activities and exercises to strengthen and solidify response efforts
Examples of Resources Requested via the SOC
• Fixed Wing Aircraft – Litter capable
• Rotary Wing Aircraft – SAR, Fire Suppression, Air Evacuation, Utility (Cargo)
• Joint air/ground coordination support
• Data/Satellite communications systems
• Engineer support with heavy equipment(debris removal during disasters)
• Medical personnel
The STAR Process
The STAR Process at the SOC Level
SOC MANAGER
PLANS SECTIONCOORDINATOR
(PSC)
LOGISTICSSECTION
COORDINATOR(LSC)
FINANCESECTION
COORDINATOR
OPERATIONSSECTION
COORDINATOR(OSC)
FEMALIAISON
SOC MANAGERASSISTANTLIAISON SAFETY DEPUTY SOC
MANAGERSOC DAILY
OPERATIONS
EMERGENCYSERVICESBRANCH
INFRASTRUCTUREBRANCH
HUMANSERVICESBRANCH
MILITARYBRANCH
TFS
TX TF1
TPWD
TXDPS
CAP
OAG
TDCJ LE
OCA
PUC
TXDOT
TDI
DIR
CCG
TCEQ
PWRT
RRC
GLO
CIKR
FUELGROUP
DEPUTY OPSSECTION
COORDINATOR
MASS CARE MEDICALSERVICES
SUPPORTSERVICES
HHSC
ETN
211
TAHC
ARC
TSA
DSHS
DADS(SMOC)
DARS(SMOC)
TDHCA
DFPS
TWC
TDA
TEA
DEPUTY PLANSCOORDINATOR
RESOURCE UNITLEADER
SITUATION UNITLEADER
DOCUMENTATION
DEMOBILIZATIONUNIT LEADER
NATIONAL WEATHER
SERVICE (NWS)
HURRICANEPLANNER
UT/CSR&
GIS
RECOVERYUNIT
CHECK IN INTAKE
WAREHOUSE
PRIVATESECTOR
RESOURCETRACKER
FOOD UNIT
SUPPLY UNIT
FEMALOGISTICS
TDCJ
USACE
EMERGENCYFUEL
BUSES
VETTERS
DEPUTYLOGISTICS
COORDINATOR
TIME UNIT
PROCUREMENT
DPS PROCUREMENT
TPASS
COST UNIT LEADER
STATE AUDITOR’S
OFFICE
COMPLIANCEAND
REVIEW
CRITICAL Information
Systems
INTEL
WEBEOC
DISPLAY
THE EMERGENCY MANAGEMENT COUNCIL (EMC):DURING A SOC ACTIVATION
A Partial SOC Activation
The SOC Layout
HQIMSS021\
ASBOEM8647
HUMAN SERVICES
COMMAND
FEMA
STATE OPERATIONS
CENTER MANAGER
76181
DAD FINANCE
76183
PIO76123
DEPUTY SOC MGR76182
76172
TWC76073
ETN76075
DSHS76087
DARS76088
TX VOAD76077
TSA76074
FEMAMASS CARE
76078TEA
76090ARC
76076DEPUTY HSBD
76079HUMAN SERVICES
BRANCH DIRECTOR76086
EMERGENCY SERVICES
TDCJ-LE76060
TX-TF176063
TFS76069
EMERGENCY SERVICES BRANCH
DIRECTOR76066
OAG76065
TPWD76062DPS HIGHWAY
76067DEPUTY ESBD
76061
CIS/IT 176071
OCA76068
CIS/IT 276064
CAP76070
TXMFOPERATIONS
SCRIBE76043
FEMA OPS76041
DEPUTY OSC
76042
OPERATIONS SECTION
COORDINATOR86443
HUMAN SERVICES
INFRASTRUCTURE
INFRASTRUCTURETXMF 476046
TXMF 376125
TXMF 276045
TXMF 176044
PWRT76047
TCEQ 276121
CIKR76050
DEPUTY ISBD76049
RRC76052
TCEQ 176051
INFRASTRUCTURE BRANCH
DIRECTOR76048
TXDOT76053
DIR76124
CCG 176054
TDI76058
FUEL76056
PUC76059
GLO76055
CCG 276057
SCRIBE76126
TDA76084
2-1-176081
DFPS76091
TDHCA76072
MASS CARE COORDINATOR
76122
AGRILIFE76083
TAHC76089
HHSC 176082
INTAKE/VETTERS
INTAKE 176040
VETTER 276033
INTAKE 276036
VETTER 376037INTAKE 3
76034
VETTER 476039INTAKE 4
76035
VETTER 176038
LOGISTICSFOOD 76027
BUS76026TXMF
76021
USACE76025
PRIVATE 76028
FEMA LOGS76023
TDCJ-LOGS76032
EMER FUEL76030
RES TRAC 176031DEPUTY LSC
76022
RES TRAC 276029
LOGISTICS SECTION
COORDINATOR86441
FINANCESPECS 176013
CAR76018
COST76020
SAO76011
TIME76019
SCRIBE76017
SPECS 276014
PROC76015
FINANCE SECTION
COORDINATOR86194
TPASS 276012
PLANSNWS76004
GIS76007
SITUL76001
RESOURCE76085
RECOVERY 276010
RECOVERY 176003
UTCSR76009
PLANS SECTION
COORDINATOR86449
FEMA PLANS76006
DEPUTY PSC76005
DOC76002
HURRICANE76008
76171
TPASS 176016
SCRIBE
CIS76184
UP
MONITOR
MED
IA W
ALL
MONITOR MONITOR MONITOR
MONITORMONITOR
HQIMSS021
ASBOEM664N
HP 4250
10.105.4.164
MONITOR
DEMOB76189
MONITORMONITOR
HHSC 276080
The SOC Battle BookWhen the State Operations Center (SOC) is activated due to an emergency, this guide can be used to more quickly understand its layout, processes, and communications systems.
Conference Call Booklet
This document contains the information necessary to
conduct a State Operations Center (SOC) Statewide Conference Call for situational
awareness.
The Planning P: A Typical SOC Schedule
Notifications are sent to SOC participants.
Incident or event occurs.
Initial Activation Council Briefing
1. Incident Briefing (General Tasks)
Use ICS Form 201 if and when SOC activation orders are given.
2. SOC MGR Objectives Meeting
Draft and propose objectives for SOC MGR.
3. General Tasks Meeting
Use ICS Form 215 to determine resource requirements and
consider alternative strategies.8. Progress Assessment
MeetingFacilitate General Staff’s effectiveness as
needed. Provide recommendations
to SOC MGR.
4. Preparation for the Planning
Meeting After preparing, publish and
distribute meeting schedule to ensure attendees know roles. 7. Operations
Briefing(General Tasks)
Facilitate briefing responsibilities and resolve
questions.
5. The Planning Meeting Situational briefing to address and resolve response coordination issues. Gain
consensus.
Planning P Key:
Gray=PreparationsPurple=Planning MeetingRed=General MeetingBlue=Full Council Briefing
Initial Command and General Staff Meeting
(General Tasks)
Init
ial R
esp
onse This color-coded,
numeric key corresponds to the Planning P Agenda.
THE SOC
PLANNING P
New operational period begins
6. Preparation for the SMP
Facilitate the General Staff’s SMP input. Ensure clarity. Provide completed SMP to SOC MGR for review, then distribute once approved.
Questions?
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