the volunteer satisfaction index
Post on 25-Jun-2015
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VSI
The Volunteer Satisfaction Index
Developed by: Roseanna Galindo-Kuhn
The VSITM is a measurement tool unique to the context of the unpaid work environment. Developed in 1999, the measurement tool has continued to draw the interest of researchers worldwide and the application of professional volunteer administrators seeking a better understanding of volunteerism. The VSI has proven effective as a foundation for program development and need analysis.
“The work of volunteers impacts on all our lives, even if we are not aware of it.”
Anthony Worall-Thompson
Volunteers
The Need for the VSI
The VSI was developed specifically for the unique context of volunteerism
Five dimensions of volunteer satisfaction emerged from the extensive research behind the development
The knowledge of the VSI can be directly applied to build and grow successful volunteer programs
Publication
The seminal research surrounding the VSI ’s construct definition and development, and validity was published in 2001 in the Journal of Social Service Research.
Galindo-Kuhn, R. & Guzley, R. (2001). The Volunteer Satisfaction Index: (VSI ) Construct Definition, Measurement Development, and Validation. Journal of Social Service Research, 28 (4), 45-68.
“I see something that has to be done and I organize it.”
Elinor Guggenheimer
Development of the VSI
A Unique Context for Work
Unpaid vs. Paid Work Environments
Extensive two-year research project
Thesis, publication, and application
Professionalization of the nonprofit management sec
Assignmen
t
•Work AssignmentEffic
acy
•Participation EfficacyInteg
ration
•Group Integration
Support
•Organizational Support
Communication
•Communication Quality
Work Assignment
Job Fit Logistics Square pegs in round holes Reverse HR Expectations
Participation Efficacy
Meaningful Client impact Measurable outcomes Connecting the dots A story to tell
Organizational Integration
Belongingness Volunteer-staff relationships Volunteer-volunteer relationships Acknowledgement Stakeholders
Organizational Support
Resources Education and training Professional development Evaluation Support vs. Supervision
Quality of Communication
Quantity is not Quality Interviews to Thank You’s Channels
Information Dissemination Relationship Building
Curiosity killed the cat, but satisfaction brought it back.”
Eugene O’Neill
Application for Practitioners
Looking Through the VSI Lens
Recruitment Recognition Retention
Outcomes
Organizational capacity building Intent to remain Extra role behavior Attrition or addition
And sometimes deletion
“Even if you are on the right track, you’ll get run over if you just sit there”
Will Rogers
Assessment
Measuring Satisfaction
Need Analysis Priorities Trending Benchmarking
The Volunteer Satisfaction Index
Need Analysis and Trending
Com-muni-cation Quality
Work As-
sign-ment
Partici-pation Effi-cacy
Organi-zational Support
Group Integra-
tion
Grand Mean
2007 6 6.39 6.25 6.11 6.24 NaN 6.19799999999999
2009 6.15 6.33 6.14 6.2 6.15 NaN 6.194
2010 6.37 6.32 6.32 6.43 6.28 NaN 6.344
5.75
5.85
5.95
6.05
6.15
6.25
6.35
6.45
2...
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VolSat- VSI Education & Research VolSat is owned by Roseanna Galindo-
Kuhn, developer of the Volunteer Satisfaction Index (VSI).
VolSat was created for volunteer administrators whose organizations want to make optimum use of the VSI.
An education and research entity, the VolSat mission is to build a stronger nonprofit sector through the dedicated understanding of volunteer satisfaction.
VOLSAT – VSI EDUCATION & RESEARCH
WWW.VOLUNTEERSATISFACTIONINDEX.COMROSEANNA GALINDO-KUHN(503) 864-5229 VOLSAT@ATT.NET
THANK YOU!
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