the world is changing - capgemini · 1 the world is changing 2006 2 digital business networks...
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The World is Changing2006
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Digital Business Networks (DBNs) create specialization in the ecosystems
January 20, 2006, Forrester Big Idea “Digital Business Networks”
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Technology Infrastructure is Strategic
New Demands of Value Creation
The Need for an Experience Network
The Need for Intelligent Products/Services
The Need for Dialogue, Access and Transparency
The Importance of Consumer Communities
The Need for Real Time Action
The Need to Cope with Heterogeneity and Complexity
The Need for Alliances
The Need for Rapid Reconfiguration of Resources
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The Basic Transformation
Suppliers The Firm Channel
SCM ERP CRM
NodalFirm
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The Systems Implications
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Business World TodayComplexity
Rapid Consensus Building
RapidReconfigurationOf Resources
ContextualKnowledge
OrganizationalInformation Silos
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The Line Managers’ Problem
Complexity:– Intensity of competition, # of models, # of suppliers, cycle
time, global logistics, plant configuration, recalls, …
Rapid Reconfiguration of Resources– costs of coordination, Interdependencies
Contextual knowledge– Where, what, when; Actionable Insights
Rapid Consensus Building– Multiple organizations, levels, Decentralized Resources
Organizational and Information Silos
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The Emerging Disconnect I
Value CreationUnder rapidly
evolving markets:Need for Innovation,
Flexibility and Speed
Line Managers
Legacy Systems,Transaction Orientation,
Quality of Data, “Efficiency” of Infrastructure
CTO/CIO
Value Creation System Efficiency
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The Emerging Disconnect II
Pressure forNew Applications,Unique Solutions,
Speed ofImplementation,
Real ROI
Line Managers
Prepackaged Solutions,Expensive
Customization,Cost, Time Overruns,Multiple Standards,
Application Software-Battle Ground for Large IT vendors?
CTO/CIO
Value Creation System Efficiency
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IT is expending everywhere
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IT is expanding everywhere !
MICRO-COMPUTERERA
MAINFRAME ERA
NETWORK ERAENTREPRISES
MOBILITY
OBJECT
3270 C/S
HTTPHTML
XHTMLCSS
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Internet evolution – Web 2.0
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Internet evolution – Web 2.0
Source: http://upload.wikimedia.org/wikipedia/commons/2/21/Web20_en.png
Real-time interactions
Self-perpetuating
A new Generation
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SOA is key to Financial Institutions
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SOA is key to Financial InstitutionsAfter : Customer centric model
-
Distributor
ProducteurP
Before : Product centric model
Customers Customers Customers
MO
RTG
AGE
Third
part
yC
ON
SUM
ER
LOA
NS
PER
SON
AL
AC
CO
UN
T
New customers can be acquired and served at a marginal cost
Reduce cost
Customer
Real time intelligent interaction
Third partyConsumer
Loansfactory
P
P
Mortgagefactory
DifferentiateProducteurP
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Standard business processes and off the shelf web-services
Message
Validation
Workflow
Authorization
Reporting
Logging
Generic Services
Audit trail
Printing
Com
munication
managem
ent
Service busHDN GIM
Mid Office Back OfficeChannels
Client
(CR
M)
Contract
All finance services
Productengine
Loan
Collateral
Mortgages & Loans services
Credit check
Savings
Broker
General
ledger
Risk
Payment
Batch
Other domains
Insurance
Investments
√ √ √ √ √ √
Notary
√√ √ √ √ √ √
√ √
√
√ √ √
Commercial Off The ShelveStandard component√
Incidentalredemption
√
Paymentmanagement
√
Orchestration
Contract continuation
√
√
Collections &
Disbursem
ents
Mortgagecontract
√
Contracttermination
√Mortgageproposal
√
Riskmanagement
√
Arrearsmanagement
√
Mortgageadvise
√
Mortgageapplication
√
√
√
Re-use off the shelf
web-services
Gap analysis made on standard business processesTarget: from 3000 loan approvals analysis/year to 10 000/year Component > 70% covered
by Capgemini √
Productmanagement
√Client
management
√
Intermediarymanagement
√Mortgageexecution
√Mortgage
application
√Contract
management√
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Platform Specific Model(PSM)Platform Independent
Model (PIM)
InformationSystem Model
UMLClass & Sequence
Diagrams
SystemCode
Database Model
DDL
Marking
Model
InformationSystem Model
UMLClass & Sequence
Diagrams
Complex
Behavior
CoreCode
Data Access Layer Static StructureSimple CRUD
DB
MS
ResourceComponent
ServiceComponent
UML2DDL
DB Create
Review
Capgemini NL Capgemini INDIABusiness OperationsResponsibility :
• Review for performance
• Review for syntaxand completeness
• Technical mark-up independentof model versions & patches
• Bridge for code generation• Logical 2 technical naming
• Hand coded medium & complex methods
• Independent of (re-generated) Core Code
70 % of total code is generated from Platform Specific Model
100 % Generated from Platform Specific Model
Deployed components and database
Structural quality of system is enforced by generator
WebComponent
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Use automatic code generating engines
ESB
ProcessComponent
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UML2Codedeploy
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Distributor: differentiate by leveraging your business expertise thanks to technology
Marketing
Pricing and
Offer configuration
Simple-complexofferring
Multi-channel
Loan approval
Approval
Scoring
Simulation
Pricing
Proposal
Front End
DistributorMiddle Office
Back Office
Branches
Marketing
Factories
www
@Call Center
Risks
Customer database
Third partydatabase
Contractsmanagement
Partners
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Business Rules (JRules) – Easy configuration
8 months, start January 2006, 2000 branches deployed YE 2006,150 000 loans approved to date
A Consumer Loan Bank launched, with outstanding resultsExtension to Europe signed…. 14m€ for Capgemini
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Front Office Customization
Before After
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Customized and real time intelligent customer service
Existing New
-
Index
-
Secured Site
Filter URI
Profiles+Dataagents
ServiceWelcome
ServiceIdentity CRL
Service Query
ServicePersonal space
Service AutorisationLogs Audit
CertificatsGeneration
Plug-in acces Plug-in acces Plug-in acces Plug-in acces
CRM BUSINESSAPPLICATIONS
HR APPLICATIONSINTRANET
SERVICESFINANCES &
ADMINISTRATION
MESSAGINGSERVICES
REFERENTIALS
Workstation
Branch
DAB / GAB
Cashier
localServers
Backbone Gigabit IP
SERVICES
Personalization
DeliverySales force
users
CUSTOMERS
CUSTOMER
TOOLS
PUSHPUSH
Orchestration
local servers
Retired
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Customized and real time intelligent customer service
Existing New
-
Index
-
Secured Site
Filter URI
Profiles+Dataagents
ServiceWelcome
ServiceIdentity CRL
Service Query
ServicePersonal space
Service AutorisationLogs Audit
CertificatsGeneration
Plug-in acces Plug-in acces Plug-in acces Plug-in acces
CRM BUSINESSAPPLICATIONS
HR APPLICATIONSINTRANET
SERVICESFINANCES &
ADMINISTRATION
MESSAGINGSERVICES
REFERENTIALS
Workstation
Branch
DAB / GAB
Cashier
localServers
Backbone Gigabit IP
SERVICES
Personalization
DeliverySales force
users
CUSTOMERS
CUSTOMER
TOOLS
PUSHPUSH
Orchestration
local servers
Retired
Technology brings real time dataTechnology Services transform data into intelligent information at a lower IT costenabling customers to win market share
SOA is not in the early adopter phase anymore,the risk is to be left behind
Most customers will look for the Safe Buy
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“Business” Model Driven Solutions (MDS)
Businessmodel
Informationsystem model
Technicalmodel
Coding/Testing
Future business
needs
Technologysolutions
Faster
Classical
10%
30%
20%
40%
100%
Offshoremodels
10%
30%
15%
30%
80%
Ref models
3-5%
10-12%
10-15%
20-25%
45%
Effort
• Cheaper - Rightshore- OSS
• More accurate through integrated models
• Re-usable models
• Differentiation: “Intentions”
• Client buys:
1.Business Models &
2.Factories to generate source code
Cheaper, more accurate and re-usable
Consultingservices
Technologyservices
Inte
rdep
ende
nce
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A DBN view of Software EcosystemsA Hypothetical Software Vendor’s Networked Ecosystem
Ultimatecustomer
Hardware platform
certification from, Dell, EMC,
HP, IBM, Sun
Middleware platform from
IBM WebSphere and Microsoft
VS.NET
Analytics and reporting platformfrom BO Cognos,
Hyperion, and SAS
Office productivity
integration withMicrosoft and IBM
Database relationship with
IBM DB2, Microsoft, Oracle,
and Sybase
Storage technologiesfrom EMC and
IBM
Vertical application development from
Infosys, Satyam,TCS and Wipro
System integrators partnerships from
Accenture, Bearing Point, Capgemini, Deloiitte, EDS, Fujitsu, Hitachi,
Infosys, Satyam,TCS and Wipro
Managed application
services provider
Indianbusiness process
outsourcer
Major softwarevendor
Third party financing fromKey Financing and Siemens
ISV partner or resellers
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Design Capgemini’s DBN EcosystemA Hypothetical Scenario of Capgemini’s Networked Ecosystem
Ultimatecustomer
Hardware platform
certification from, Dell, EMC,
HP, IBM, Sun
Middleware platform from
IBM WebSphere Oracle Fusion
Middleware and Microsoft VS.NET
Analytics and reporting platformfrom BO Cognos,
Hyperion, and SAS
Office productivity
integration withMicrosoft and IBM
Database relationship with
IBM DB2, Microsoft, Oracle,
and Sybase
Storage technologiesfrom EMC and
IBM
Vertical application development from
Infosys, Satyam,TCS and Wipro
System integrators partnerships from
Accenture, Bearing Point, Deloiitte, EDS, Fujitsu,
Hitachi, IBM Global Services Infosys,
Satyam,TCS and Wipro
Managed application
services provider
Indianbusiness process
outsourcer
Capgemini
Third party financing fromKey Financing and Siemens
ISV partner or resellers
Capgemini, Lead the packCapgemini, Lead the pack
Conclusion: it's time for 2.0
…and transforming the employees of our clients into salesmen.
…while decreasing the cost of production…
We enable our clients to answer the needs of their own clients…
Capgemini is their gate to the Intelligence economy
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