theits 2014 iaa s saas strategic focus

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Leveraging IT to Empower Students to Complete College

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Strategic Focus:

How Campus Leadership is using IaaS & SaaS to improve IT Systems and Services reducing support costs to

students

So, what’s an IaaS or a SaaS strategy?

- Collaborating – Infrastructure as a Service supporting Software as a Service

Why?

- Reduce cost while improving service

- Rebalancing of systems

- Force Multiplier Outcomes of two collaborators results in more than the power of 2 (e.g. outcome

x4) Patch system once: all five receive results together in a coordinated effort Rotate / refresh hardware once: all five receive results together

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IaaS / SaaS Project Planning & Scope

Business Questions (keep isolation, keep branding)

Selection Criteria? Data Collections from?

Statistical and Fiscal Analysis

Performance Measurements

Analytics (Aggregated into Information)

Models: Expected returns / outcomes

Rebalance: Executive Decisions

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Creative Ideas

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Infrastructure as a Service (IaaS)

Software as a Service (SaaS)

Ellucian Banner ERP – into OIR Oracle RAC

IT Project ChampionTim Carroll, CIO Roane State CCDana Nails, CIO Jackson State CC

Diane Camper, CIO Dyersburg State CCEmily Siciensky, CIO Columbia State CC

Eddie Stone, CIO Motlow State CCTom Danford, CIO Tennessee Board of Regents

Strategic Proposal: Banner database – Hosted consolidation

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Achieve a better cost plan based on use with a clear resource plan / storage allocation Improve system management, RMAN compression, Data preservation methods for

business continuity & compliance with audit (e.g. HIPPA, FIRPA, PII, PCI, SOX)

Location Size GB Used GB Location Size GB Used Location Used GB Available GB Use% Total GBARC_CLSCC 50.0 43.3 DAT_CLSCC 153.6 57.5 /schools/clscccfs 38.6 12.4 75% 254.6ARC_COSCC 50.0 50.0 DAT_COSCC 153.6 63.2 /schools/coscccfs 38.5 13.4 75% 255.5ARC_DSCC 50.0 50.0 DAT_DSCC 153.6 48.7 /schools/dscccfs 31.0 20.9 60% 255.5ARC_JSCC 50.0 50.0 DAT_JSCC 153.6 65.7 /schools/jscccfs 24.0 49.5 5% 277.1ARC_MSCC 50.0 34.9 DAT_MSCC 102.3 17.6 /schools/mscccfs 15.1 36.7 30% 204.1ARC_PSCC 50.0 50.0 DAT_PSCC 102.3 44.9 /schools/pscccfs 28.3 23.5 55% 204.1ARC_RSCC 50.0 50.0 DAT_RSCC 153.6 64.4 /schools/rscccfs 36.0 15.9 70% 255.5ARC_TBR 50.0 48.2 DAT_TBR 102.3 57.1 /schools/tbrcfs 21.0 31.2 40% 204.5ARC_WSCC 50.0 50.0 DAT_WSCC 153.6 23.9 /schools/wscccfs 36.4 48.2 8% 288.2

450.00 426.40 1228.50 443.00 268.90 251.70 2199.1

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IaaS Hosting w/ SaaS Oracle RAC for Banner in the State D.C.Let’s break it down: Memory allocated for Database SGA (system global area)

Node #1 Banner Shared

UC4SharedLum5 Total

CLSCC 8 0 0 8

COSCC 8 0 0 8

DSCC 8 0 0 8

JSCC 8 0 0 8

MSCC 8 0 0 8

RSCC 8 0 0 8

WSCC 8 0 0 8

TBR 8 8 8 24

Total 64 8 8 80

Node #2 Banner Shared

UC4SharedLum5 Total

CLSCC 8 0 0 8

COSCC 8 0 0 8

DSCC 8 0 0 8

JSCC 8 0 0 8

MSCC 8 0 0 8

RSCC 8 0 0 8

WSCC 8 0 0 8

TBR 8 8 8 24

Total 64 8 8 80

Total Available: 256 Total Available: 256

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Hosting in the State “cloud”

Discovery & Planning – What to do about our duplicated UC4 systems

Secure Metadata (VM & software configuration remain with campus)

Reduce dependency on individual databases/servers: TCO / ROI

Technical difficulties deploying software (e.g. LUM5 – Alternative portals?)

Oracle RAC Interconnect technical limits – 22 databases

Is system design producing benefits to the students? Yes, How?

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Consolidations:

Better technology (e.g. load balancing, Oracle partitioning, Oracle Advanced Security, Oracle ASM & Oracle RAC[clustering]) all increase availability

Allow the campus personnel to focus on serving their students, faculty, and administration.

Campus personnel focus and specialize on student administration needs rather than rapidly changing and very challenging back office technology

Back Office OIT professionals specialize in OS, Oracle ASM, Oracle RMAN, etc…

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Initial five institutions + system office – analysis by institutions

2011 – Initial startup was a fiscal wash (no cost differences between non-hosted)

Benefited with undocumented soft costs (long list….)• Building (F4 rated) with Dual 2 GB fiber paths into host (dark) datacenter• Redundant secondary datacenter for failover (Smyrna & Nashville) • Host datacenter SA and DBA staff 24x7x365 – w/cybersecurity tools to help

Since original five institutions entered agreement • Approaching eleven campus’ and system office sharing costs, knowledge,

and resources

One upgrade made to the cluster (per node) • 256 GB RAM boosted to 512 GB RAM (2.5 years into project)

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Infrastructure as a Service (IaaS)

Software as a Service (SaaS)

UC4 – RAC interconnect reduction

IT Project ChampionEddie Stone, CIO, Motlow State CC

Cindy Logan, Director, Motlow State CCStrategic Proposal:

UC4 database consolidation

Mapping Change

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Infrastructure as a Service (IaaS)

Software as a Service (SaaS)

Oracle WebLogic – Middle Tier is Shared

Ellucian Workflow – Middle Tier is Shared

IT Project ChampionDana Nails, CIO Jackson State CC

Patti Tanski-Mego, DBA Jackson State CCStrategic Proposal:

WorkFlow consolidation

Jeff Hinds Sr. DBATennessee Board of Regents

Strategic Proposal: WebLogic services consolidation

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Infrastructure as a Service (IaaS)

Software as a Service (SaaS)

Ellucian ODS / EDW

IT Project ChampionEmily Siciensky, CIO, Columbia State CC

Tom Danford, CIO, Board of RegentsStrategic Proposal:

ODS database (Lifeboat) consolidation

Shared Memory Shared Data Storage

Shared Web, Database, Management Hardware

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Campus SGAAPSU 12.0CHSCC 12.0CLSCC 8.0COSCC 8.0DSCC 8.0ETSU 25.0JSCC 8.0MSCC 8.0MTSU 25.0NESCC 8.0NSCC 8.0PSCC 12.0RSCC 8.0SWCC 12.0TBR 8.0TSU 8.0TTU 12.0UoM 25.0VSCC 8.0WSCC 8.0BXEP 0.0CDRP 0.0

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Campus Specific Branding, and Data, remains isolated

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Awareness: Drivers in considering IaaS and SaaS:

Procedures (e.g. data acquisition or minimal ‘defined’ rules on data security)

HR restrictions and limitations (e.g. talent management and retention)

Unresolved technical constraints (e.g. deprecating functionality like streams)

Priorities, time based limitations, and expectations management (Legislative)

Benchmarking and quality assurance (e.g. programing and system creation)

Rapid system development (e.g. choosing system designs, testing plans)

Industry best practices

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Resource (Limitations) Funding (Fiscal Review of IT operations) Declining government (or taxpayers) support Human – Talent Management (retention) Competition (public / private)

Services (Demand Management) Faster, More accurate More accountable More visibility in operations

Change Management (Integration) Standardized: without stifling creativity Priorities: setting, executing, enforcing

EDW

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Software Lifecycle and Change

Management

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Banner

Banner

Banner Banner

ODS

Banner

Banner

ODS

ODS

ODS

ODS

Resources

Compliance Scoring

HIPPA

FIRPA

PII

PCIAudit

SOX

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Server ( VM with RH Linux 6.x – 2 processors & 8 GB RAM)

- $5000.00 per/year

SA team to security patch kernel (root) – quarterly (plan, execute, report) Building (physical structure) Power (redundant diesel generators) Air / Air Conditioning Maintenance to Infrastructure UPS / Electric Grid / Wiring Network (Dual path high capacity fiber connected to NetTN LAN) HR: DBA, SA, & Network team (assisting with cyber security and audit) Cloud Host: Tennessee –non-profit charging only for services rendered

Operationalizing Database Infrastructure: Moving databases Individual Banner instances into RAC (cluster hardware) Using schema designs with separate tablespaces, index tablespaces, temp

tablespaces, for metadata separation – Atomic UC4 Physical server – supporting 8 campus Ellucian ERP / 50,000 students

Node 1: 86.6%idle Mem: 512 GB totalNode 2: 89.1%idle Mem: 512 GB total

Physical server – supporting 12 Ellucian ODS databasesSingle Server: 96.6%idle Mem: 512 GB total

Operationalizing Middle Tier: Moving projects Ellucian Workflow, Degree Works Ellucian INB, SSB on Oracle WebLogic Basic WL Suite is being evaluated, to potentially consolidate systems in the cloud.

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Summary Project Points: Hybrid

Ellucian: Banner / Oracle Database – Shared RAC (clustering)

Ellucian: Workflow / Shared Oracle Middle Tier (w/Load Balancing)

Ellucian: ODS / EDW / Shared Oracle Database hardware

Shared: LUN/SAN storage reduces overall cost down (Discounts)

Shared: Oracle ASM, Oracle GRID, Oracle Partitioning, Oracle Enterprise Database, Oracle MySupport

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Questions ?

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Greg TurmelSr. Database Administrator1415 Murfreesboro Rd. Suite 358Nashville, TN. 37217Office: 615.366.4467Email: greg.turmel@tbr.edu http://www.linkedin.com/in/gturmelhttp://www.slideshare.net/gturmelhttps://twitter.com/datahaulrhttp://datahaulr.blogspot.com