thingscon amsterdam 2015 - iot design manifesto workshop
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IMPLEMENTING RESPONSIBLE DESIGN IN A CONNECTED WORLD
IoT Design Manifesto
WORKSHOP
4-12-2015 Thingscon Amsterdam
Peak of inflated expectations
Technology trigger
Trough of Disillusionment
Plateau of Productivity
Slope of enlightenment
WHY THIS WORKSHOP?• Identify the situation of designing in the IoT world
• Develop techniques and strategies for how the manifesto’s principles can be implemented
• Develop practical guidelines for promoting responsible design within the IoT
• Achieve this by “doing” … practice what we preach
PROGRAMME TODAYWho we are, why we have a manifesto, what is this workshop for? (5 min)
Participant introductions (5 min)
Manifesto re-cap (5 min)
Super pressure cooker concept design session (60 min) • Breakup & mix into groups (5 min)
• Check the briefs (10 min)
• Design your concept (10 min - for real …)
• Showtime 1! (20 min)
• Refine the concept with the manifesto (30 min)
• Showtime! 2 (20 min)
Conclusions & discussion ( … min)
We pledge to be skeptical of the cult of the new — just slapping the Internet onto a product isn’t the answer. Monetising only through connectivity rarely guarantees sustainable commercial success.
DON’T BELIEVE THE HYPEI
Value comes from products that are purposeful. Our commitment is to design products that have a meaningful impact on people’s lives; IoT technologies are merely tools to enable that.
WE DESIGN USEFUL THINGSII
A complex web of stakeholders is forming around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in this elaborate exchange.
WE AIM FOR THE WIN-WIN-WINIII
With connectivity comes the potential for external security threats executed through the product itself, which comes with serious consequences. We are committed to protecting our users from these dangers, whatever they may be.
WE KEEP EVERYONE AND EVERY THING SECURE
IV
Equally severe threats can also come from within. Trust is violated when personal information gathered by the product is handled carelessly. We build and promote a culture of integrity where the norm is to handle data with care.
WE BUILD AND PROMOTE A CULTURE OF PRIVACY
V
This is not the business of hoarding data; we only collect data that serves the utility of the product and service. Therefore, identifying what those data points are must be conscientious and deliberate.
WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT
VI
IoT products are uniquely connected, making the flow of information among stakeholders open and fluid. This results in a complex, ambiguous, and invisible network. Our responsibility is to make the dynamics among those parties more visible and understandable to everyone.
WE MAKE THE PARTIES ASSOCIATED WITH AN IOT PRODUCT EXPLICIT
VII
• Users often do not have control over their role within the network of stakeholders surrounding an IoT product. We believe that users should be empowered to set the boundaries of how their data is accessed and how they are engaged with via the product.
WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN
VIII
Currently physical products and digital services tend to be built to have different lifespans. In an IoT product features are codependent, so lifespans need to be aligned. We design products and their services to be bound as a single, durable entity.
WE DESIGN THINGS FOR THEIR LIFETIMEIX
Design is an impactful act. With our work, we have the power to effect relationships between people and technology, as well as among people. We don’t use this influence to only make profits or create robot overlords; instead, it is our responsibility to use design to help people, communities, and societies thrive.
IN THE END, WE ARE HUMAN BEINGS.X
CONCLUDING
We pledge to be skeptical of the cult of the
new — just slapping the Internet onto a
product isn’t the answer. Monetizing only
through connectivity rarely guarantees
sustainable commercial success.
The world is becoming increasingly connected. This
offers opportunities for designers, engineers and entrepreneurs to create unprecedented products
and services. Yet, a connected world also brings new questions and challenges to the table.
This manifesto serves as a code of conduct for
everyone involved in developing the Internet of
Things, outlining 10 principles to help create balanced and honest products in a burgeoning field with many unknowns.
WE DON’T BELIEVE THE HYPE
I
With connectivity comes the potential for
external security threats executed through
the product itself, which comes with serious consequences. We are committed to
protecting our users from these dangers, whatever they may be.
WE KEEP EVERYONE AND EVERY THING SECURE
IV
IoT products are uniquely connected, making the flow of information among stakeholders open and fluid. This results in a complex, ambiguous, and invisible network. Our responsibility is to make the dynamics
among those parties more visible and
understandable to everyone.
WE MAKE THE PARTIES ASSOCIATED WITH AN IOT PRODUCT EXPLICIT
VII
Design is an impactful act. With our work, we have the power to effect relationships between people and technology, as well as among people. We don’t use this influence to only make profits or create robot overlords; instead, it is our responsibility to use design to help people, communities, and societies thrive.
IN THE END, WE ARE HUMAN BEINGS
X
A complex web of stakeholders is forming
around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in
this elaborate exchange.
WE AIM FOR THE WIN-WIN-WIN
III
This is not the business of hoarding data; we only collect data that serves the utility of the
product and service. Therefore, identifying what those data points are must be
conscientious and deliberate.
WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT
VI
Currently physical products and digital
services tend to be built to have different lifespans. In an IoT product features are
codependent, so lifespans need to be aligned. We design products and their
services to be bound as a single, durable entity.
WE DESIGN THINGS FOR THEIR LIFETIME
IX
Value comes from products that are
purposeful. Our commitment is to design
products that have a meaningful impact on
people’s lives; IoT technologies are merely tools to enable that.
WE DESIGN USEFUL THINGS
II
Equally severe threats can also come from
within. Trust is violated when personal
information gathered by the product is
handled carelessly. We build and promote a
culture of integrity where the norm is to
handle data with care.
WE BUILD AND PROMOTE A CULTURE OF PRIVACY
V
Users often do not have control over their
role within the network of stakeholders
surrounding an IoT product. We believe that
users should be empowered to set the
boundaries of how their data is accessed and
how they are engaged with via the product.
WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN
VIII
IOT DESIGN MANIFESTOFirst drafted by a number of design professionals, this manifesto is intended to be a living document
that the larger community of peers working within
the IoT field can contribute to and improve upon.
This manifesto is a living document, we seek your input to help it grow. Please discuss, contribute, remix, and test the boundaries of these principles.
www.iotmanifesto.org
v1.0 · May 2015
An initiative of Afdeling Buitengewone Zaken · Beyond.io · FROLIC Studio · The Incredible Machine
PRESSURE COOKER!
Split up - let’s make groups
You’ll be assigned a role - act like it
Let’s do this super fast …
Brief #1Local greengrocers team up w/ Ultimaker® to build new retail
model.
Brief #2Carpenters union create open
source kitchen based on usage data.
Brief #4Waste processors want to bid for
clean waste from urban households
Brief #3Salvation army wants to tap into
the resource of expiring food
Brief #6A national political party wants kitchen table that strengthens
family ties.
Brief #5Hospital commissions nearby
amateur chefs to make hospital food
DEFINE
What will you be designing? (service, thing, … etc )
It can be “evil” - there are no no no limits!
What does this mean for your role / profession in the process?
Draw it ! (advertisement poster)
HOW?
Add your solution, users and other actors and play out the actual use / behaviour
In three marvellous dimensions!
Explain to group (2 min max!)
Concept
DesignVerify
Implement
IOT DESIGN MANIFESTO CHEATSHEET This is the IoT Design Manifesto cheatsheet. It aims to make the principles of the manifesto
actionable. How to use this? The principles of the manifesto work on different abstraction levels. So when you design a
product, you would address conceptual issues first, and become more specific toward
implementation. Then iterate once more to account for interrelated issues.
1. Concept What is the raison-d’être ? Why is it connected? What value do we create?
2. Design How should it work? How would people interact? How would it show…
3. Implementation What do we need to develop? How do we account for privacy?
I. WE DON’T BELIEVE THE HYPE Imagine, your product would be advertised
without any mentioning of connectedness,
data, the internet or smartness. What
would it be that would trigger a customer?
II. WE DESIGN USEFUL THINGS This is basically a challenge of good design.
What kind of untapped potential is there in
this product? What would’ve been
impossible 10 years ago, but would now
suddenly be possible? What needs can the
product cater for that it couldn’t do before?
III. WE AIM FOR THE WIN-WIN-WIN IoT products are connected. Not only to the
web or a service, but through that service to
anyone involved in creating it. Who is involved with the product, and what
is to gain from being connected? And if one
stakeholder clearly wins, how’s that of value
to the other stakeholders?
IV. WE KEEP EVERYONE AND EVERY THING SECURE What are the scenarios you can think of,
where security is at stake. And what are the
potential points where security can be
breached? On product level, service level?
Or does your product put other products
around it at risk? V. WE BUILD AND PROMOTE A CULTURE OF PRIVACY This is an organisational issue. Privacy is a
complex matter and you need to align
everyone working on a product or service
to have a common notion and policy
relevant to the context of your business.
When drafting your policy, try to ‘be’ your
customer, and push for extreme scenarios
like company acquisitions, security
breaches, partner company bankruptcies,
potential outsourcing of processing and
storing data, etc. etc.
VI. WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT What is the minimal amount of data we
need to process to make this product work?
And what data could be of use for the
current user, future users, or future
versions of a product? How could a product
become a better version of themselves?
How could other products work better
through data from your product?
If any data stream doesn’t server any of
these purposes, why bother to collect or
store it?
VII. WE MAKE THE PARTIES ASSOCIATED WITH AN IOT PRODUCT EXPLICIT How will your user know who is involved
with your product? When, in the process of
bringing this product into her/his life, will
she/he understand that the product is an
element of a greater network with more
parties involved? VIII. WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN Your user has the final say in how he is
using his product or service. How can he
interact with the service or product given
this principle? And what if there are way
more than one users like in a family home
or public transport?
IX. WE DESIGN THINGS FOR THEIR LIFETIME A product’s End of life has gotten a new
meaning in the context of IoT. Products can
die before their broken. How can you
account for this? How will your product live
on, long after it’s context or your service
has changed or passed away?
X. IN THE END, WE ARE HUMAN BEINGS. We make the IoT work for people, not for
robots. Try to push yourself to understand
the implications of your product for
qualities in human to human interaction.
Will this product cause strange power
dynamics in the workplace? Will your
product take away the ability for your
teenage daughter to experiment with life?
Will this product relay calling your mom
once in a while to a robot working on your
behalf? To what extend do you care about
this is up to you, but try to understand what
you are dealing with.TH PR
A complex web of stakeholders is forming around IoT products: from users, to businesses, and everyone in between. We design so that there is a win for everybody in this elaborate exchange.
WE AIM FOR THE WIN-WIN-WINIII
Users often do not have control over their role within the network of stakeholders surrounding an IoT product. We believe that users should be empowered to set the boundaries of how their data is accessed and how they are engaged with via the product.
WE EMPOWER USERS TO BE THE MASTERS OF THEIR OWN DOMAIN
VIII
This is not the business of hoarding data; we only collect data that serves the utility of the product and service. Therefore, identifying what those data points are must be conscientious and deliberate.
WE ARE DELIBERATE ABOUT WHAT DATA WE COLLECT
VI
DISCUSSWhat happened?
How did the manifesto help / obstruct / influence your group?
We would like to know how you plan on using or implementing what you’ve learned?
What point in your development / design process would you go back to the points in the manifesto?
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