“tips and tools for becoming a friendlier housing professional” presented by: marcellus l....

““Tips and Tools For Becoming A Tips and Tools For Becoming A Friendlier Housing Friendlier Housing

Professional”Professional”Presented By:Presented By:

Marcellus L. Connor, CCMarcellus L. Connor, CC

Learning ObjectivesLearning Objectives

• Learn Techniques To Connect With Other In A Meaningful Way.

• Provide You With Formulas That Will Allow You To Remember Peoples Names.

• Become Familiar With Principles For Improving Human Relations Using The 9 Golden Rules.

Getting Acquainted StackGetting Acquainted Stack

LET’S LET’S PRACTICEPRACTICE

What’s Your NameWhat’s Your Name• http://www.youtube.com/watch?v=PXpn8sjo-94

Remembering Names Is Only An Offshoot For The Remembering Names Is Only An Offshoot For The Desire To Remember The Person Behind The Name.Desire To Remember The Person Behind The Name.

- Dale Carnegie- Dale Carnegie

Name Remembering Formula’s Name Remembering Formula’s

L. I. R AL. I. R A•Look & ListenLook & Listen•ImpressionImpression•RepetitionRepetition•AssociationAssociation

Name Remembering Formula's Name Remembering Formula's

P. A. C. EP. A. C. E•PeoplePeople•ActionAction•ColorColor

•ExaggerationExaggeration

Name Remembering Formula’s Name Remembering Formula’s

B. R. A. M. M. SB. R. A. M. M. S•BusinessBusiness•RhymesRhymes

•Appearance Appearance •MeaningMeaning

•Mind PictureMind Picture•Similar NameSimilar Name

LET’S LET’S PRACTICEPRACTICE

I’m Not Here To Make I’m Not Here To Make FriendsFriends

• http://www.youtube.com/watch?v=w536Alnon24

9 Golden Rules To Building 9 Golden Rules To Building Social CapitalSocial Capital..

1.1. Don't criticize, condemn or Don't criticize, condemn or complain.complain.

2.2. Give honest, sincere appreciation.Give honest, sincere appreciation.

3.3. Arouse in the other person an eager Arouse in the other person an eager want.want.

4.4. Become genuinely interested in Become genuinely interested in other people.other people.

9 Golden Rules To Building 9 Golden Rules To Building Social CapitalSocial Capital

5. 5. SMILE.SMILE.

6. 6. Remember that a person's name is Remember that a person's name is to that person the sweetest and to that person the sweetest and most important sound in any most important sound in any language.language.

9 Golden Rules To Building 9 Golden Rules To Building Social CapitalSocial Capital..

7.7. Be a good listener. Encourage Be a good listener. Encourage others to talk about themselves.others to talk about themselves.

8.8. Talk in terms of the other person's Talk in terms of the other person's interests.interests.

9.9. Make the other person feel Make the other person feel important - and do it sincerely.important - and do it sincerely.

Contact MeContact Me

Marcellus L. ConnorMarcellus L. Connormlconnor@umes.edu

410-651-6272