to deliver a quality scouting experience to an ever increasing youth membership

To Deliver a Quality Scouting Experience to an Ever Increasing Youth Membership

Why we are here:

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What is Journey to Excellence?

Journey to Excellence is the new performance assessment,

communication and recognition program for Councils, Districts and

Units.

(It Measures and Validates the Why)

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Here’s how we believe the Journey to Excellence Program can help your Council

• Planning• Assessment• Recognition• Incentive for Continuous Improvement• Benchmarking• Early warning of Potential Problems• Non-Intrusive• Support for your Districts and Units• Support from the Area, Region and National Council

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Support for your Districts and Units• Journey to Excellence evaluation is available for

Districts and Units (Packs, Troops, Teams, Crews, Ships)• Criteria are based on factors shown to produce

successful, healthy, growing Scouting• Recognition can be awarded based on performance

measured or improvement• Evaluation is made at time of district or unit recharter

Journey to Excellenceuses the Balanced Scorecard

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Quality Growth

Sustainability

Quality, growth, and sustainability must all be in balance for success to be truly achieved.

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Recognition

• Councils with a satisfactory performance receive the “Bronze” level of recognition

• Councils which do better than satisfactory receive higher recognition– Effective Performance – “Silver” level– Excellent Performance – “Gold” level

• Levels of recognition are determined and published each year

Incentive for Continuous ImprovementTwo Ways to “Travel”

Three Levels of Recognition• Gold• Silver • Bronze

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• Determined Standard (DS) – set benchmarks

• Performance Standard (PS) – continuous improvement

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How are Balanced Scorecard Criteria Determined?

3 levels

Bronze

Silver

Gold

20th percentile of Councils OR show a measurable improvement

50th percentile of Councils OR show a measurable improvementand be over a bronze minimum standard90th percentile of Councils OR show a measurable improvementand be over a silver minimum standard

A key to Journey to Excellence is Continuous Improvement

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Magic of the JTE• Each year, the criterion requirements will be tightened

to reflect the improved performance by councils• The successful councils, districts, and units will focus

the majority of their efforts on the “drivers” that effect the JTE indicators

• While monitoring the performance of all JTE indicators, the successful councils, districts, and units will align 80% of resources on the 20% of indicators that demonstrate the greatest potential

Performance Indicator Relationships

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Low unit retention generally falls in three categories:1 – High BSA Methods Delivery Model – 25%Typically cyclical losses due to either lack of unit service by district personnel, chartered organization support, and/or unit level volunteer turnover

2- Council Funded/Scoutreach – 40%Losses mostly attributed to whereby the Council either no longer has the funds to support or the leadership to run the unit programs or a different standard has been set as to what is minimally acceptable.

3 – Low BSA Methods Delivery model units – 35%Typically these were units that had very low engagement in the aims and methods of Scouting. Members may not have participated at all in appropriate Scouting programming. Not necessarily subsidized by council resources.

•Mission Impact Leading Indicators: Advancement, Camping, Trained Contact Leaders

•Sustainability Leading Indicators: YSE-TAY Ratio, District Committee, Council Fundraising

Using the JTE Balanced Scorecard & Strategy Map

to break the vicious circle surrounding membership health

Low Sustainability & Mission = Low Retention

High Sustainability & Mission = High Retention

Searching for the Clues• On average, only 45% of new units are

chartered longer than 18 months• 60% of new units chartered by faith-based

organizations charter on average longer than 18 months*

• Units chartered by Faith Based Organizations also have significantly higher advancement ratios*

• Units Organized “right” last longer

Sustainable Membership Model Leveraging the Chartered Org. = High Retention

Next Steps1. How do Faith Based Organizations leverage

the JTE to enhance the Scouting experience?2. Leveraging the JTE - how do we engage more

Faith Based Organizations to create new opportunities for youth?

3. How is chartering a unit a leading indicator to enabling the Faith Based Organization to accomplish its mission?

Every Unit Deserves a Great

Council….

Every Scout Deserves A Great Unit.

Great Councils = Great Units = Great Kids