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What’s wrong with my internet?

Today internet is used for everything for research, business, education and leisure

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In 2016 the United Nations Human Rights Council passed a non-bindingresolution, that in a nutshell declared the internet as human right.

Internet as a Human Right

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It’s all here: your news organizations, your job-hunting resources, and your credit card statements. It’s has become impossible to live without basic internet access.

Leaders of other countries have already stressed the importance of open access, including Former President Barack Obama, who in 2015 said that “Today, high speed broadband is not a luxury, it’s a necessity.”

(Carlli Velocci, 2016) the verge

Internet as a Human Right

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Why Internet matters

• Social Engagement

• E-Government Services

• Increased Transparency

• Social Connection

• Education

• Entertainment

• Economic Enabler

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ICT AS EnablerICT Sectors are major contributors to Innovation and Growth (eg Collechia &

Schreyer (2002), Timmer & Van Ark (2005)). There are three basic channels

through which ICT can impact economic growth.

❖Directly, through the investment in ICT by the business sector

❖Indirectly, through productivity improvements resulting from ICT

investments in ICT-using sectors.

❖Through the contribution of ICT-producing sectors

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Internet Access Value Chain

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So what are the Challengesto my internet?

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Growth in IOT

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User Adoption rates

To the user there should be no difference in internet service levels across the

Caribbean.

Why is this important?

Poor internet service influences the rate at which businesses and users make

use of the internet to do business, engage Government Service and other day to

day activities.

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CompetitionIn the last three (3) years the English speaking Caribbean has gone from three(3) large service providers to two (2).

How has this affected the customer’s ability to access affordable rates for broadband fixed and mobile internet services?

Has it led to reduced downward market pressure on prices in the wholesale and retail broadband markets?

Has this raised the entry barriers for new competition in the Caribbean, resultingin lower rates of investment in broadband deployment?

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Infrastructure

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NET NEUTRALITY

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Security Threats

❖Malware & Fraud

❖Network Infrastructure Security-

❖Internet and Critical Systems Applications.

❖Critical Infrastructure.

❖Privacy Concerns

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Where are we now in Caribbean?

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Information Society Report By the ITU on IDI

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IDI Scores Regionally 2016-17

Table: 2017 IDI country rankings and scores

for the top 10 economies, plus select

Caribbean countries (Source: ITU)

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SOLUTIONS

❖ Creation of a regional fund for investment in telecommunications access infrastructure.

❖ Use of incentives to encourage greater investment in subsea capacity.

❖ Greater governmental support for Internet based businesses via Improved legislative framework to support the development of new areas like IOT and Bitcoin.

❖ Leveraging critical infrastructure teams at (Telcos)/business, national and regional levels to assess, document and implement strategies to address weaknesses in security infrastructure across the region.

Solutions

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❖ Creation of appropriate legislation that both mandates industry and governmental compliance also provides legal framework to address consumer complaints.

❖ Conduct public awareness campaigns on issues like internet securityand business opportunities in the ICT Space

❖ Addressing the issue of security compliance of all service providers in the ICT space (Telco’s, banks and other financial institution that house customer data).

❖ Regional Research and Development of new security protocols and process improvements.

Solutions

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❖ Launch of carrier-neutral service provider to provide, non-discriminatory services to all local carriers.

❖ Pass the Fair Competition/Anti-trust Llegislation.

❖ Obtaining financing for realisation of innovation initiatives in the ICT space.

❖ Internet Convergence Laws governing OTT and other third party services.

❖ All should Governments should have a Chief Information Officer responsible ICT Strategy like in Jamaica.

Next Steps

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❖ Local and Regional IP peering: Keep local data within national/regional border thus keeping a significant percentage of internet traffic local.

❖ Promote efficient use of international bandwidth.

❖ Passing laws that support the use of digital technologies by business, courts and other areas of society.

❖ Ensure security of data, especially of government data.

❖ Promote digitization of Government services to allow for online access to citizens.

❖ Shared infrastructure for Telco's and ISPs as a cost reduction measure for access networks.

Next Steps

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KEY TAKEAWAYS

❖ Countries in the region can share experiences and resources strengthening innovation, economies of scale and shared infrastructure to deal with challenges such as security.

❖ Consensus among regional stakeholders ensures and enforces data and information security standards across countries in the region.

❖ New business and incentives for 3rd party operators to invest

❖ Secure means for citizens and enterprises to conduct business.

❖ Greater access to government services online to decreasing the need to visit government offices.

❖ Lower costs to customers internet services.

KEY TAKE WAYS

This means creation of opportunities for individuals and businesses across the region in areas such as

❖ Tourism

❖ Media Services

❖ Fin-tech and E-commerce

❖ Education

❖ Mental Health and Wellness

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FINAL ANALYSIS

• The changing environment, will not only require regulatory reform, but also increased regional economic analysis to inform decision making and better understand the implications and impact of changes in the sector. The adoption of a coordinated regional approach, combined with appropriate national regulatory mechanisms will be key to regional capacity to effective respond to the new landscape. In the process, policy-makers and regulators must balance the requirement to implement checks and balances to control improper behaviour, with the need to create incentives and opportunities to stimulate market growth.

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THANK YOU.

Sylvannas BerkeleyOperations Manager

868-689-1887Sylvannas.berkeley@itc.gov.tt

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Questions