top 7 hidden costs of deploying an lms march 17

Top 9 Hidden Costs of Deploying an LMSPresenter: Sean Hougan

Deployment Specialist: James Nicolson

E M P O W E R TA L E N T

Sean HouganLMS Marketing

Specialist

James NicolsonLMS Solutions

Engineer

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Today’s Topics

1. The Top Seven 9 Hidden Costs of Deploying and LMS

2. Workarounds to ensure hidden costs are avoided

3. Action to take for maximized user adoption

4. Important questions to consider when organizing deployment activities

House Keeping

1. Audio2. Q&A3. Poll Q’s & Post-survey4. Follow-up email

• What’s your Learning Management System (LMS) status?

– Never owned, first time buyer– Have an LMS but exploring other options– Have an LMS and happy with the solution

Poll Question 1

Poll Question 2

• If you are looking for an LMS what are your challenges?

– Too many options, don’t know where to start– My organization does not find value in training– Budget constraints, need one that fits– Defining the project requirements

1 – (Cloud) Hosting Costs

http://elearningindustry.com/lms-scalability-what-you-need-to-know

Pay for what you use!

Does the hosting package include… Scalability on demand Content Delivery Network (CDN) Fully redundant & resilient infrastructure Load balancing 99.99% Uptime

2 – Disaster Recovery

http://www.trainanddevelop.ca/blog/how-to-choose-the-right-lms-for-your-business/

Your data is safe!

3 – Licensing

http://www.trainanddevelop.ca/blog/how-to-choose-the-right-lms-for-your-business/

Three types of LMS Licensing:

1. Perpetual licensing2. Subscription3. Open Source

4 – Flexibility

http://www.trainanddevelop.ca/blog/how-to-choose-the-right-lms-for-your-business/

A flexible LMS is one that:

1. Allows you to configure functionality 2. Will scale as you do3. Allows unique customization if need be

5 (Star) – Support

http://www.trainanddevelop.ca/blog/how-to-choose-the-right-lms-for-your-business/

Does the LMS vendor provide accessible, timely and accountable support?

• Ask about how support is provided• Ask for statistics on support KPI’s• Ask about the level of support provided• Ask specifically on hours support is

provided

6 – Reporting & Analytics

Source: Brandon Hall Group, 2014

What people like least about their LMS Top Reasons for Replacing LMS

Poll Question 3

• Is an LMS reporting tool important for you?

– Yes, most definitely – To be honest, I’m not too sure yet– No, not at this time

7 – Course Creation

Content is King!

1. DIY Content2. Outsource Content Creation

• Specialist• Firm• Content Marketplace

8 – Migrating Pre-existing Courses

• Ask about cost structure for migration• Does the LMS provider do it for you?• Or do they require you to do it?• Ensure SCORM compliance

• E-commerce • Paid Webinar apps (Adobe Connect)• CRM integrations (Salesforce)

9 – Additional Integrations

3 Strategies to Maximize Adoption

1. Onboard relevant managers 2. Empower, start small & align incentives3. Make it fun!

Questions to Consider in Your Deployment

What core LMS features are important for your business objectives/learning outcomes?

What business or learning problem are you looking to solve with your deployment?

How do you intend to add content to your LMS? Does the system need to integrate with other internal or

cloud-based applications? How quickly do you need the system to get up and

running? Is a migration from another LMS required? When do you expect to be fully utilizing the system?

Questions? Ask Away

James NicolsonLMS Solutions

Engineer

I (think) I have the answers!

• Resources will be sent out in our follow-up email• PowerPoint• Recording• Satisfaction Survey

Next Steps

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