top applications for 2011 - salesforce sydney user group
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Loyalty
!
New
Old
+
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Special
Thank You
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Special
Thank You
Glenn Elliott
Who is the new guy?
Michael Loop
Director
Datarati Pty Ltd
Objective
Grow Members
Speakers
Topical
Wh
at t
o d
o?
Tell Your Mates!
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House
Keeping
Bu
sin
ess
Cards
Update
Profiles
Drinks Topics
Speakers +
+ Sponsors
Drinks
Next Event
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Tonight
Top Applications & Concepts for 2011
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AGENDA• Goal of User Group• Motto for 2011• Why Apps?• Top Apps for 2010 Awards• Apps and Concepts for 2011• Customer Experience
• Final Takeaways• Drinks and Networking
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2011
Mo
tto Social
Mobile
Open
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Why Apps?
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Using Salesforce without Apps is like using your iPhone as just a phone or your iPad to
just browse the internet
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Custom Salesforce
• 14 Million+ Customisations
• 500,000+ Custom Objects
• 180,000+ Custom User Interfaces
• 330 Service Providers on the Appexchange
• 1,100+ Custom Applications on Appexchange
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Top Apps from 2010
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Top Apps from 2010
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Top Apps from 2010
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Top Apps from 2010
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Areas to Explore in 2011
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Top Concepts and Apps for 2011
Data Management
Areas of Focus:
•Duplicate Data
•Missing Data
•Dirty Data
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Top Concepts and Apps for 2011
Data Management
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Top Concepts and Apps for 2011
Data Management Examples
Mass Update/Edit Anything
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Top Concepts and Apps for 2011
Data Management Examples
Address and Company Validation
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Top Concepts and Apps for 2011
Finance & Administration
Areas of Focus:
•ERP Integration
•Credit Checks
•Quote Management
•Contract Management
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Top Concepts and Apps for 2011
Finance & Administration
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Top Concepts and Apps for 2011
Integration
Areas of Focus:
•Open up to other Systems
•Integrated Website
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Top Concepts and Apps for 2011
Integration
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Top Concepts and Apps for 2011
Marketing
Areas of Focus:
•Go Beyond Email
•Campaign Management
•Start using Marketing as a Revenue Generator
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Top Concepts and Apps for 2011
Marketing – Good Place to Start
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Top Concepts and Apps for 2011
Marketing – For the Advanced
Marketing Automation Database
+
CRM Database
Marketing Data Sales Data
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Top Concepts and Apps for 2011
Chatter and Mobile
Areas of Focus
•Get Social!
•Get Mobile! (Its FREE!)
•Explore other applications for the tools
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Top Concepts and Apps for 2011
Chatter and Mobile
Do Impossible Things with Will.i.Am!
……….
………..chatter!
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Top Concepts and Apps for 2011
Custom Applications
• Build Anything
• Migrate Existing Databases
• Mold Salesforce to YOUR Process and Metrics
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Top Concepts and Apps for 2011
Custom Applications
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Top Concepts and Apps for 2011
Final Takeaways
• Create a project team
• Explore areas of your business that are “lagging”
• Analyse your Data!
• Explore other applications for the tools OR talk to your friendly local System Integrator
• Continue the Conversation
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Top Concepts and Apps for 2011
Resources
Salesforce Community
Customer Success Managers
Salesforce Account Executives
Michael Loop
michael.loop@datarati.com.au
+61 410 159 085
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