top contact center challenges met by simple cloud solutions
Post on 08-Jul-2015
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Research conducted by International Customer Management Institute (ICMI) pinpointed several of the key challenges facing contact centers and agents. Not surprisingly, these findings also revealed how cloud-based solutions could alleviate challenges by delivering greater simplicity, integration, agility, insight, security. Many leading executives now see cloud technology as a business priority. It’s easy to understand why!
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