totalview | all-in-one workforce management software

The #1 Workforce Management SoftwareLearn more on total-view.com

Business decisionsbased on facts

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Service to calling customers

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Compare Skills

Sarah Jones Richard Brown

Bachelor’s degree in Sales

Master’s degree in Sales

5+ years in Sales

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A suite designed to strenghten competitiveness

Availability

How can we improve the service to calling customers?

Time

Human ResourcesWho does what, where, when and how can they be reached?

Telephony & Switchboard

What is the company’s time spent on?

Which skills do we have and which do we need?

Employee

Real-time registration.Real-time facts

AvailabilityPart of the Totalview Workforce Management SuiteLearn more on total-view.com

Staff availability.All in one place

Stated AvailabilityCalendar AvailabilityLocation AvailabilityLocal Phone AvailabilityMobile Phone AvailabilityChat & Video Availability

User’s Skills & Division Contact Information

Staff member’s availability based on

Totalview’s PC Client

Intelligent search and filtering

Totalview’s PC Client

Change availabilityfrom everywhere

*Supports RFID & Proximity Access Cards

Features thatfascinate

Lync Availability stateDouble click to start a conversation

Watch – Popup Reminder when person is available on the phone or changes availability

Send SMS to person or groupCustomer Phone BookHandsfree calls from your PCClick to call from any application

In short

Know who does what, where and when and how can they be reached

Save time finding colleagues. Staff availability in one place

No unnecessary interruptions

Communication comes together. Several communication platforms gathered in one place

TelephonyPart of the Totalview Workforce Management SuiteLearn more on total-view.com

Switchboard

Call Statistics

Call statistics

Customer Service

Internal Service

Resources

Load

Answered &Unanswered

Wait

In short

Personal customer experience. Know whom the calling customer last spoke to

Reduce customer wait. The reception sees if an employee is busy. (What, where and when)

Improve the service. Transfer calling customers to employees with the right knowledge and skills

Better customer experience. See customer wait time, identify call load peaks and (un)answered calls

No interrupting phone calls. The reception sees if an employee is busy

Optimize phone resources. See customer wait time, identify call load peaks and (un)answered calls

Save money with remote calling and by keeping an eye on outgoing calls

TimePart of the Totalview Workforce Management SuiteLearn more on total-view.com

Time registrations

Better management of staff activities(Flex time, time-off, vacation, sick days...)

Time management of projects, cases and jobs(Projects, cases and dimensions...)

Better managementof staff activities

Time registrationClock in/out

Time registrationClock in/out

Time Approval & Correction

Time changes & approval

Time changes & approval

Reports Time registration Time Approval & Correction

Staff overview

Employee overview

Time management.Projects, cases and jobs

Advanced time registration Changes &Approval

Salary, case - og finance systems

Project, cases & jobsStaff activity

Better overview ofcosts and expenses

8:00 12:00 17:00

In InLunch

Time

State

Details Project 1 Project 3Project 2

Agreement

OT 2Balance Normal time Normal time OT 1

Salary

PensionHoliday payInsurance

Unemp. payMaternity

202,46 506,16 krónur 170,83632,70 krónur

26,32 65,80 krónur 22,2082,251 krónur

24,30 60,64 krónur 20,4975,92 krónur

3,00 7,59 krónur 2,137,91 krónur

2,53 6,33 krónur 2,569,49 krónur

1,25 3,113 krónur 1,053,9 krónur

716,25 kr. 329,31 kr. 922,05 kr.

Salary System

Reports and statistics

51%

6%4%

39%

Project 1 Project 2 Project 3 Verkætlan 4

Time spent on projects

10288

140 137

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18

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AndrewArnoldson

JamesWarren

JessicaEdwards

JohnBroflofski

JohnJackson

LarsJohnson

MiriamJackson

PoulHarrison

RayJackson

SarahJones

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Project 1 Project 2 Project 3 Project 4

Divison of working hours

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Time spent on projects

In short

Know what your company’s time was spent on

Faster invoicing and salary handling

More exact management of costs and expenses

Better planning and estimations of projects

Human ResourcesPart of the Totalview Workforce Management SuiteLearn more on total-view.com

Staff information.All in one place

Basic and contact informationSkills and educationsCourses, certificates and trainingSalary agreementsEmployment history Job and positionNext of kinHanded items

Documents and notesInformation from/to Totalview’s products and other solutions

Staff information

Employee Profile

Staff profiles that always are up-to-date

Employee Profile (Web)

Overview over daily activities. Get important reminders

Daily Activities

A visualized overview of your organization

Organisation Diagram

Human Resources in numbers and figures

HR Statistics

Compare skills

Compare Skills

Strategic planning of human resources and skills

Strategic planning

Staff conversations

Staff conversations

In short

Workforce Development. Strategic planning of human resources and skills

See who is best fit for the job. Compare skills

No more out-dated qualifications. Get important reminders

Save time with less effort. All relevant staff information in one place

Identify shortcomings. Human Resources in numbers and figures

Easy to deploy andmaintain

Client friendly.Simple and efficient setup

Single server installationNo installation on client PCWorks on Citrix / Terminal ServerRuns on standard Microsoft softwareActive Directory integrationMulti-language supportFull scalability

Software Assurance.Always up-to-date

Windows 8Windows Server 2012SQL Server 2012Exchange 2013Exchange OnlineLotus NotesUnify HiPath v9Unify OpenScape Office 3.50Unify OpenScape Business3CX v12Broadworks r17

Businesses rely on Totalview every day

What customers are saying

Totalview provides us with the informationand statistics that we need

Jákup Andreas Jacobsen, Factory SupervisorFaroe Marine Products

“ “

Totalview is one of the cornerstones in our daily management

Bjarni Wilhelm, Head of DepartmentMinstry of Education, Reseach and Culture

“ “

We can follow our HR strategy and thereby accomplish goals

Petur Petersen, DirectorThe Prime Minister's Office in the Faroe Islands

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In cities and countriesaround the world

Businesses in all sectors trust Totalview

Staff Member

Availability

Time

Human Resources

Telephony & Switchboard How can we improve the service to calling customers?

Who does what, where, when and how can they be reached?

What is the company’s time spent on?

Which skills do we have and which do we need?

Try Totalview for free on total-view.com

Totalview in short:Business decisions based on facts

www.total-view.com