training program for airline personnel authorizing firearms aboard commercial aircraft presented by...

Training Program for Airline Personnel

Authorizing Firearms Aboard Commercial

Aircraft

Presented by the Department of Aviation, Public Safety

Sergeant Simone Graboskie

Identify What Is Happening?

• Unauthorized passengers and LEO’s are gaining access to the sterile area or Commercial Aircraft.

• Authorized LEO’s are detained at the checkpoint for not properly meeting requirements or incomplete documentation.

Identify What Is Happening?

Areas of Interest:

• All ticket agents can authorize/verify armed LEO’s.

• Ticket agents are not able to tell the difference between LEO’s and personal protection officers.

Identify What Is Happening?

Areas of Interest:

• Credential verification process not set-up or not being used.

• Failure to check documentation for local/state LEO’s.

Identify What Is Happening?

Areas of Interest:

• Documentation not retained/copied for local/state LEO’s.

• Requirements not verified, known or posted.

AnalyzeWhat is Happening?

Does this situation contain any WPLP theories that I know?

EXPECTANCY THEORY

MOTIVATION THROUGH CONSEQUENCES THEORY

AnalyzeWhat is Happening?

Which component of the expectancy theory (expectancy, instrumentality or valence) is low?

Expectancy!(If I try, can I perform well?

Respondto what is happening

• Strategies to increase expectancy:

• Clarify the path– break the task into

smaller parts, or show the employee the specific behavior(s) that will lead to the desired goal.

• Conduct training

Respondto what is happening

• Conduct Training– 2 hours– Austin Airport Police/TSA– Written Test– Practical Test

• Target– Airline Manager– Airline GSC’s– Supervisors– Employees– Security

Respondto what is happening

• M.T.C. Strategies– Positive Reinforcement

•“ATA boys”– Officers– Monthly management meetings– AAPD/Aviation Web site– Aviation newsletter

•Points toward “buddy tickets”•Public Safety!

Respondto what is happening

– Negative Reinforcement & Punishment

• Warning• Citation• Fines• Remedial

Training• Termination• Failure List• Publicity

Respondwhat is happening

– Observational learning•Negative/Positive reinforcement

– Self-Regulation•Publicity•Public Safety•Pride

Respondto what is happening

• Action Plan

– Ticket counter personnel will obtain approval from a trained supervisor who will initial the authorization form.

– State/local LEO paperwork will be copied and attached to the original airline authorization form.

Respondto what is happening

• Action Plan

– Supervisor will attend training put on by Austin Airport Police annually.

– Credible verification process should be established and used.

Respondto what is happening

• Action Plan

– Checklist outlining procedures and steps will be completed and attached to authorization form.

•This form should include verification technique used

Assesswhat is happening

• LEO’s assigned to checkpoints will document number of authorized LEO’s turned away because of incorrect documentation

• LEO’s assigned to checkpoints will document number of unauthorized LEO’s or passengers turned away with “flying armed” authorization paperwork

Assesswhat is happening

• Check airline documentation daily

– Completeness– Approval

Supervisors initials– Local/state LEO’s

copy of letter– Checklist completed

Assesswhat is happening

• TSA/Austin Airport Police Weekly Testing

Assesswhat is happening

• What will happen if the airlines or employees fail the test?

Assesswhat is happening

• Ticket agents will receive a citation if they fail to obtain a supervisors approval.

• Ticket agents will receive a written warning if they obtain a supervisor approval.

• Supervisors will be written up, receive a citation, and attend re-training.

Assesswhat is happening

• Failures will be recorded on the Austin Airport Police Web site of FAA violations

• Airline Failures will be distributed and posted in the monthly Airport Security Meeting

Bases of Power

• Legitimate Power– TSA\AAPD

• Reward Power– ATA Boys– AAPD website/newsletter

Bases of Power

• Coercive Power• Arrest• Fine• Test• Dismiss citations

• Expert Power– TSA/AAPD