transaction processing & enterprise resource planning systems chapter 9
Post on 24-Dec-2015
230 Views
Preview:
TRANSCRIPT
Transaction Processing & Enterprise Resource Planning Systems
Chapter 9
2
Chapter 9 Outline
• An overview of Transaction Processing Systems
• Traditional Transaction Processing Applications
• Enterprise Resource Planning
3
An Overview of Transaction Processing Systems
4
TPS, MIS/DSS, and Special Information Systems
5
Traditional Transaction Processing Methods & Objectives
• Batch processing systems• On-line transaction processing (OLTP)• On-line entry with delayed processing• Process data generated by and about transactions• Process data generated for and about transactions• Maintain a high degree of accuracy and integrity• Produce timely documents & reports
6
Traditional Transaction Processing Methods & Objectives
• Increase labor efficiency• Help provide improved service• Help build and maintain customer loyalty• Achieve competitive advantage
7
Batch versus On-Line Transaction Processing
8
Integration of a Firm’s TPSs
9
Examples of Transaction Processing
10
Transaction Processing Systems
11
Transaction Processing Activities
• Data collection– Should be collected at source– Should be recorded accurately, in a timely
fashion
• Data editing
• Data correction
12
Document Production and Reports
13
Control & Management Issues
• Business resumption planning• Disaster recovery
– Backups
14
Transaction Processing Audit
• Does the system meet its business requirements?
• Are there procedures and controls? • Are the procedures & controls properly used?
15
Order Processing Systems
• Order entry• Sales configuration• Shipment planning• Shipment execution• Invoicing• Customer relationship management (CRM)• Routing and scheduling• Scheduling systems
16
Document Production Reports
Traditional Transaction Processing Applications
18
Order Processing Systems
19
Order Processing Systems
20
Order Entry System
21
Shipment Planning
22
Inventory Status Report
23
Invoicing
24
Customer Relationship Management
25
The 15 Top-Rated CRM Software Packages
26
Purchasing Systems
• Inventory control• Purchase order processing• Receiving• Accounts payable
27
Purchasing Systems
28
Accounts Payable
29
Accounts Payable
30
Accounting Systems
31
Accounts Receivable
32
Accounts Receivable Aging Report
33
Typical Paycheck Stub
34
Payroll Journal
35
General Ledger
36
General Ledger
37
ERP Software Vendors
38
International Issues
• Different languages and cultures• Disparities in information systems infrastructure• Varying laws and custom rules• Multiple currencies
Enterprise Resource Planning
40
Enterprise Resource Planning
• Real-time monitoring of business functions• Supports human resources, sales, and
distribution• Accommodates the different ways each
company runs business
41
Advantages of ERP
• Eliminates costly, inflexible legacy systems• Improved technology infrastructure• Improved work processes• Increased data access for decision making
42
Disadvantages of ERP
• Expense & time• Radical change• Integrating with other systems• One vendor risks
43
ERP System
44
Business Application Programming Interface (BAPI)
45
Summary
• Transaction Processing Systems - consist of all components of a CBIS, including databases, telecommunications, and people
• Transaction Processing Systems Methods - batch, on-line, and on-line with delayed processing
• Enterprise resource planning (ERP) software - a set of integrated programs that manage a company’s vital business operations for an entire multisite, global organization
46
Principles and Learning Objectives
• An organization’s TPS must support the routine, day-to-day activities that occur in the normal course of business and help a company add value to its products and services.
– Identify the basic activities and business objectives common to all transaction processing systems.
– Describe the inputs, processing, and outputs for the transaction processing systems associated with order, purchasing, and accounting business processes.
47
Principles and Learning Objectives
• TPSs help multinational corporations form business links with their business partners, customers, and subsidiaries.
– Identify the challenges that multinational corporations must face in planning, building, and operating their TPSs.
48
Principles and Learning Objectives
• Implementation of an enterprise resource planning system enables a company to achieve numerous business benefits through the creation of a highly integrated set of systems.
– Define the term enterprise resource planning system and discuss the advantages and disadvantages associated with the implementation of such a system.
End of Chapter 9
top related