transforming workspaces with unified communications

Transforming Workspaces with

Unified Communications

Sara Phillips – Systems Engineer

sarphill@cisco.com

the most disruptive force in IT… the end user

Agenda

• Workspace Transformation

• Collaboration Architecture

• Collaboration Tools

• Customer Use Cases

Workspace Transformation

THE EMPLOYEE TODAY

• THE WORKPLACE TODAY

VS

The 21st Century Employee tethered to the 20th Century Cubicle

Three Types of Users

YOU

Internal

CUSTOMER INTERNAL

MENTALITY + BEHAVIOR + ENVIRONMENT = CHANGE

The Role of Technology In Workspace Transformation

To “connect the disconnected” and blend the physical

and virtual workplaces.

To enable flexibility, personalization and choice.

To improve management, control and visibility of

workplace assets.

To enhance the experience of employees and guests.

Ubiquitous Wi-Fi

and BYOD

Unified Network

Access

Intelligent Video

Collaboration

Smart Spaces

Digital Signage &

Guest Services

Security &

Identity

Services

Energy Management Personal Collaboration

Smart & Connected

Workplace

Workplace

Analytics

Collaboration enabling Workplace Transformation

Unified

Communications Connectivity and

Federation

Anytime Any

Device meetings

Collaboration

Endpoints and

Clients

Collaboration Architecture

Architectural Elements

Conferencing

Call Control

Edge

Applications

MPLS WAN

Head Office / Data Centre

Remote Sites

Mobile Workers

TS Conductor

Endpoints

Prime

Unified CM

Expressway-C

Expressway-E IM and

Presence

Additional

Apps

PSTN

Apps

DMZ

IGW /

IWAN

S+C

Smart

Connected Apps

Internet

Federation

Cloud

Core

Unified

Access

APs

ISE

TMS

IGW /

IWAN

CORE CALL CONTROL

Cisco Unified

Communications

Manager

Cisco Unified Communications Manager The Heart of Cisco Collaboration

DMZ

Expressway-E Expressway-C

Enterprise Network

CUCM

CUCM registered endpoints Teleworker

Internet

External enterprises,

Partners, Customers

Mobile User

Cloud

Services

1. C initiates traversal connections outbound to E

2. C sends keep-alives to E tunnel

3. E receives a call sends request to C

4. C routes to CUCM who knows endpoint

5. Call is established and media traverses

CONTROL

Conferencing

Conversation

Notification

Analytics

Content

Media

Proximity

P2P Voice

Cisco Collaboration Cloud

CIS

CO

P

UB

LIC

CLO

UD

Unified CM

Collaboration Edge Architecture

Unity Connection Contact Center TP Infrastructure

& Media

PA

RTN

ER

OR

P

REM

ISE

INFR

AS

TR

UC

TU

RE

EN

DP

OIN

TS

Private Cloud

CONTROL

Conferencing

Rooms

Notification

Analytics

Content

Media

Proximity

P2P Voice Cisco Collaboration Cloud

Conferencing

Rooms

Notification

Analytics

Content

Media

Proximity

P2P Voice

CIS

CO

P

UB

LIC

CLO

UD

P

RIV

ATE

CLO

UD

100% Cloud

OR

Hybrid

Collaboration Tools

Cisco Personal Meeting Room

WebEx + Video

Driving Results

• Full Engagement drives

spontaneous innovation.

• Secure B2B Video, Voice and Web collaboration

Collaboration Meeting Room - Cloud

Click on a link or dial a SIP URI…

Collaboration Enabled Personal Workspaces

DX650 DX70 DX80 Jabber Spark 8800

Collaboration Enabled Meeting Rooms

Quiet Room Small Room Medium Room Large Room Training-/Board Room/

Auditoriums

MX200 G2 – 42’’ MX300 G2 – 55’’ MX700 – 55’’ MX800/D – 70’’

Immersive Room

IX500

SX20 SX80 SX10

Collaboration Enabled Multi-purpose Rooms An endpoint to fit every workspace

Cisco Jabber

Driving Results • Empowered mobile workers

• Connected as if in the office

• Seamlessly escalate IM to video to a video conference

• Work anywhere: partner and customer sites

This is how we worked.

Screens Whiteboards

Documents

Phones /

Connections

Notes

Calendar

Physical Room

Decisions Tasks

What we did here can be done…

People

Video

Here…

People

Voice/Video Notes /

Discussion

Rooms

Screens /

Sharing

Documents

Screens

Whiteboards

Documents

Voice/Video

Notes / Discussion

Rooms

Decisions

Tasks

And Here…

People

Cisco Spark Delivered from the Cisco Collaboration Cloud

http://download.ciscospark.com

Customer Use Cases

Children’s Hospital of Orange County

• Challenges

• Access to experts from multiple organizations

• Bridge the distance between researchers and clinicians

• Eliminate traditional barriers to communication

• Collaboration Tools

• Cisco Telepresence

• Business Value

• Reduced travel time and costs

• Increased access to external clinical and research expertise

• Better service to patients with real-time communication

State Bank of India

• Challenges

• Create innovative channel to improve customer satisfaction

• Stay relevant to young user needs

• Optimize remote and in-branch resources

• Collaboration Tools

• Remote Expert for banking

• Desktop telepresence endpoint

• Business Value

• Improved customer satisfaction

• Better handling of business peaks at branches

• Instant access to market-leading expertise

University of British Columbia

• Challenges

• Deliver high-quality distributed education

• Increase healthcare professionals in rural areas

• Scale infrastructure cost effectively

• Collaboration Tools

• Collaboration Meeting Rooms

• Telepresence

• WebEx

• Business Value

• Providing a quality learning experience on any device

• Improve access to care

Dallas County

• Challenges

• Connect courts and legal defense system

• Streamlining content and document sharing

• Minimize travel time of prisoners, police officers & judges

• Collaboration Tools

• Communications Manager

• Telepresence

• Business Value

• Streamlined judicial process

• Higher availability of police officers

• Improved communication between inmates, lawyers, and judges

Browser Mobile Work Office Small Group

Spaces

Larger Spaces Boardrooms

Move seamlessly from the Browser to the Boardroom

Questions

Thank you