trends in onboarding and retention - allied hriq webinar nov. 2013
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Stay for Awhile…
What you need to know about Onboarding and Retention
Steve Boese– November 2013
Presenter Info • Steve Boese • Co-Chair HR Technology Conference • HR Exec Magazine Technology Editor • Host of HR Happy Hour Show and Podcast • Blogger at Steve’s HR Tech • BBQ Aficionado
For 2 years, Allied Van Lines has championed a research project, Allied HRIQ, aimed to provide
business professionals with data on current workforce trends.
Today, we’ll discuss some of the onboarding
and retention trends.
Learn more about the study and see results at:
www.Allied.com/HRIQ
Agenda • Onboarding Practices • Onboarding and Performance • The role of Retention • Pulling it all together • Wrap-up, Q&A
Onboarding Practices
<Your desk is over there, the restroom is down the hall, lunch is at 12:30. Got it?>
HR: The owner of Onboarding
But there will be no money for you
Interestingly, those reporting highly successful onboarding programs
do not spend an inordinate amount of money.
In fact, they spend less than those
companies with moderately successful onboarding (but about
twice as much than companies with unsuccessful onboarding)
Onboarding can be disrupted • Innovative technology solutions
are shaking up Onboarding and turning it into an interactive and social experience
• Connects people with resources, mission, and people they need to succeed in their new role
• Leverage video and user-generated content to share knowledge and welcome new employees
• cFactor Works Virtual Day 1
Songs in the key of Onboarding • Most successful Onboarding
programs incorporate the following elements:
• Set and communicate clear job expectations
• Incorporate coaching and mentoring elements
• See the program as ‘long-term’ • Involve leadership and
management in the program
The link (or missing link) between Onboarding and
Performance
<60% of surveyed companies care about performance 100% of the time>
It seems that there is a pretty clear connection between successful onboarding and a successful employee. Yet, many companies are not making that connection, or at least measuring the outcomes of their programs.
Remember, no one is a star on Day 1
How to tie Onboarding to Performance from Day 1
• Keys to realizing performance and retention rewards from the most successful Onboarding programs incorporate the following elements:
• Formally measure the productivity and success of new employees
• Incorporate coaching and mentoring beyond the ‘official’ onboarding period
• Reinforce key Onboarding messages for the long-term
• Ensure relocation is managed
Onboarding and accountability
The Role of Retention
<Or, would you rather start the entire recruiting process again?>
Why should you care?
Churn, churn, churn
Retain don’t Recruit • Recruiting – Estimates vary, but it can cost up to 200% of an individual’s salary
to find, hire, and train a replacement • Learning – All that time you spent getting the last new hire up to speed? Be
prepared to do it all over again. And we know how much experienced staff LOVE training newbies
• Workforce Management – That important project you committed to deliver in Q4 once your team was staffed up? Well, the boss STILL needs it delivered in Q4.
• Culture – Remember all the ‘unwritten rules’ that the new guy needed 6 months to figure out? Well, the latest ‘new guy’ doesn’t know any of them either.
• Employer Brand – Excess turnover often sends a message to the market – ‘That is a messed-up place to work.’ People naturally will second-guess an employer that seems to be leaking talent.
• What are some of the ways that employers can strengthen these parts of the Talent process, and help build a Talent and Leadership pipeline?
Pulling it all together
<Retention has to be easier than recruiting, right?>
Five Closing Thoughts…
• Managers – You simply can’t underestimate the importance of the manager as it impacts employee retention and success. Spend time and more time with managers to make sure they are involved, providing clear direction, and feedback.
• Mentors – One of the best ways to help new employees feel welcome, and less overwhelmed is to connect them with formal and informal coaches and mentors. Expand the ‘buddy system’ to encompass more elements of the new employee experience.
• Momentum – Look at Onboarding as a long-term, year long program. Remember the average time to full productivity is 8 months. Unless you want a lot of sinking, ‘sink or swim’ is usually not a winning approach.
• Mobility – Understand the mobility ability and preferences of your best talent and Hi-Pos. Don’t surprise an exec and say he/she needs to move to Shanghai in order to progress and not know if they are ready for that move.
• Mix– Mix things up, enable new employees to bond with each other inside and outside the office, create an atmosphere that stimulates and inspires while avoiding workplace ruts increase the chances that your organization will retain a valued employee – and maximize the company’s return on its investment.
That all start with ‘M’
Let’s admit it seems simpler and easier to try
and buy or rent talent when we have a gap,
rather than work to retain and develop from within
sometimes.
DEEP THOUGHTS: How do you get your HR organization and your leaders to think
about talent and people with a slightly
longer view?
steveboese@gmail.com steveboese.squarespace.com HRTechConference.com Twitter: @SteveBoese LinkedIn: http://www.linkedin.com/in/steveboese
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