u k h l u i l b q v ] h i h e l z€¦ · f b j h \ h _ i j b a g z g b _ 10 of the top 10 10 of...

Copyright © Open Text Corporation. All rights reserved.

«SAP ERP OpenText ECM:

.»

8 2014

OpenText ,

, ,

3

Global Footprint

,,

4

8,500

,,

,,

$1b+100+ . #1 ECM~8,500$1b2031114

(NASDAQ: OTEX, TSX: OTC.TO)

10 of the top 10

10 of the top 10

7 of the top 10

29 of the top 50

8 of the top 10

14 of the top 20

7 of the top 10

9 of the top 10

Autonomy5% Hyland

4% Oracle5%

Microsoft6%

EMC12%

OpenText18%

IBM18%

32%

Market Share Analysis: Gartner ECM market share data, published in March 2013

Slide 9SAP ArchiveLink co-development, IXOS-ARCHIVE for SAP R/3

SAP ITS co-development (Internet Transaction Server)

SAP CRM co-development

OpenTextacquires IXOS

First ISV “Powered by SAP NetWeaver”

Co-development of DoD 5015.2certified Records Management

Co-innovation CMIS interface

SAP and OpenText – 20 Years of Partnership

1992

1997

2000

2003

2007

2008

2009

2010

20122014

OpenText SAP – «SAP Solution Extension»

- OpenText EIM

»

&

«Compliance»

«Compliance»

"

ECM

Workflow

…

Enterprise ContentManagement «ECM»

+«Workspaces»

«SAP processes»«ECM»

, , «SAP»

SAPSAP ECM

“in-sync”

ECM

BusinessSuite

SAP

ECM «PM»ECM ECM ECM

ECM ECM CRMECM for …

=

OpenText EIM

Enterprise Content Management

Content Management

Records Management

Email Management

Learning Management

Archiving

Business Process Management

Business Process Management

Dynamic Case Management

High Volume Imaging

Business Planning and Modeling

Process Centric Applications

Customer Experience Management

Web Content Management

Media Management

Social Communities

Customer Communications

Portals

Mobile Web

Information Exchange

Fax and Document Distribution

Cloud-Based File Sharing

Capture and Recognition

Managed File Transfer

Data Integration

Discovery

Search

eDiscovery

Content Analytics

Semantic Navigation

Auto-Classification

19

Single point of access to SAP and non-SAP data and documentsProvides access to data and documents from any SAP moduleIntegrates all content associated with a transaction(email, office documents, paper documents etc.)Spans multiple SAP modules and systemsUser interface in either SAPGUI or SAP NetWeaver Portal

Organizes and manages all content in virtual foldersProvides an easy, low cost way to archive documents (SAP Archiving by OpenText included)

SAP Document Access by OpenText

Innovative, Proven Solutionsthat Help the Business and IT

SAP Data ArchivingSecurely archives SAP ADK archiving filesLeverages storage lifecycle management for lower costs

Document Archiving and ImagingLinks documents with SAP transactionsArchives print lists and outbound documentsArchives paper, faxes, desktop documents and emailSupports bulk-import and high volume scanningProvides viewing with notes and annotation capability

SAP Archiving by OpenText

ResultIncrease efficiencyLower TCO for ITBe compliant andreduce risk

Value Scenarios for Business and ITReduce TCO for IT landscape Increase process efficiency

Decommission legacysystems

Securely store legacy data

Provide easy access tolegacy data in SAP

Archive businessdocuments long term intamperproof form

Integrate businessdocuments with SAPtransactions

Securely store SAPdata archiving files

Enforce retention forSAP NetWeaver ILM

Leverage storage lifecyclefor lower costs

Easy access to SAPdata and documents inbusiness process views

360 degree views oncustomers, vendors,employees

SAP Document Access by OpenTextLook and Feel in SAPGUI

Information onthe business

object

Integration ofpaper flow

Integration ofemails

Integrationof SAP printout

Call SAPtransaction

Displayoriginal

document

Integration ofdesktop docs

Business Value of Combining SAP & ECMImproves operational efficiency &productivity

- Fast invoice processing for takingadvantage of cash discounts

- Immediate answers to any customerrequests avoid operational overhead

- Accelerated order processes ensurecompetitiveness

- ROI typically less than 1 year

Saves costs in IT Consolidation & ITMaintenance

- Legacy decommissioning streamlines IT- Data archiving increases availability and

performance while reducing resourceconsumption

Ensures compliance & protects fromrisks

- Disaster protection of content- Archiving in durable and inalterable form

Typical Business Document ScenarioHorizontal Solutions

Accounts PayableReduce costs per transactionSupport shared service centre approach

Accounts ReceivableSpeed up payment collectionIncrease profitability by reducing day sales outstanding and baddebts write-offs

Customer ServicesAccess all customer related documentation swiftly and accuratelyProvide view of all customer interactions to increase revenue andimprove relationships

Order ProcessingFaster processing of incoming orders for competitive advantage

Your Business Document Scenario …

Scenario Example forCustomer Folder for Call Center

Customer information spread across various systems

Full view of customer file (incoming and outgoingcorrespondence, content from ERP and CRM, …)

Multiple calls to resolve a customer inquiry

Enhance customer services levels

High turnover rate in call center, high training costs

Business Challenge

Customer Benefit with ECM for SAP

SolutionCustomer Folder for Call Center

ECM for SAPOpenText Document Access

Critical Success Factors:

Complete information on customerTight integration in SAP ERP andintegration in SAP CRMSimple & intuitive user interface

Time5%Increase Call Center Efficiency 0 50%

Cost5%Reduce Training Costs 0 50%35%

0

Revenue5%Increase Customer Retention 0 50%3%

Intangible5%Improve Customer Relation 50%10%

Intangible5%Consistent Customer Experience 50%40%

30%

0

0

Handling ofMeasurement Data

CustomerServiceInvoicing & Billing Customer

Financial Mgmt

OpenText Document Access Customer Folder -Supporting Call Center Agents

Customer Folder View for Call CenterEntry points

Via CustomerVia ContractVia Invoice

Single point of access to all data anddocuments related to the customer

Campaign lettersComplete contract historyComplete order & service historyAll customer communication

Integrated with SAP ERP & SAP CRMCombines content from ERP & CRMIntegrated in SAP CRM CIC web UIIn SAPGUI for SAP ERP

CustomerService Agent

OpenText Document Access Customer Folder -Integration into SAP ERP with SAP GUI Display

Benefits: SAP Document Access by OpenText

Improved operations and process efficiencyVirtual folders and use of SAP NetWeaver infrastructure reduce cost ofoperations and simplify management of unstructured contentSolution runs in SAP, eliminates training and user adoption issuesImproved access to customer information, orders, support call center, andCRM operationsLower cost per transaction since all data are in one place

Lower cost of ownershipUses SAP Security and Authorization systems - avoids redundant systemsMassive scalability with high availability and full disaster recovery forenterprisescale operationsUnicode and localization capabilities support regionally distributed,enterprise-wide systemsLeverage in-house SAP technical skill set

?

+7 916 087 21 88

vmakhotk@opentext.com

www.opentext.com

29

30

Analyst Ratings: ECM

31

Analyst Ratings: WEM

32

Analyst Ratings: BPM

33