uc fashion leader or fashion victim?

TEM Tales of the Unexpected

UC: Fashion Leader or Fashion Victim?

Ben Mendoza, CEO MDSL

Who, Why and Where we are

• MDSL Founded in UK: 9th March 1995• Award-winning Expense Management Experts• Specialise in Telecoms and Market Data• Manage over $5 Billion annual expenses• London, Paris, New York, Tokyo, Macau

© MDSL 2010

UC : It’s the height of telecom fashion

• Presence• Integrate IM, UM, Voice, Video, Data,

Conferencing, Collaboration tools and more…• Simple, consistent operation for end-users• Flexible configuration to match changing

business needs• Business process integration • Cost savings over traditional approaches

© MDSL 2010

Key perceived benefits

Fashion Leaders or Fashion Victims — Case Study

• IT group of Major Automotive Manufacturer• c. 90,000 employees in 60 countries• 9 Major Group Activities (Cars, Trucks, Buses...)

Project• Deliver UC platform across the Group:

(Worldwide users affected: ~ 65,000)• Re-charge accurately for services provided

Chosen platform vendors• Cisco and Microsoft

© MDSL 2010

Client

Project Scope

© MDSL 2010

No. global IP Telephony subscriptions managed by our client

No. local legacy (PSTN) subscriptions managed by our client

No. mobile subscriptions managed by our client

Estimated client subscriptions out of our clients project scope

International Mobile Call = $100John calls Janet

Traditional Technology

Copyright MDSL 2010

The obvious attraction of UC

MicrosoftOCS 2007

Cisco Unified Call Manager

Cisco Unified Call Manager

Mediation Gateway

VoIP and Unified Communications Technologies

John clicks on Janet’s picture Local Mobile Call = $25

Copyright MDSL 2010

UC: Means I don’t need to know your number

MicrosoftOCS 2007

Cisco Unified Call Manager

Cisco Unified Call Manager

Mediation Gateway

VoIP and Unified Communications Technologies

John clicks on Janet’s picture Local Mobile Call = $25

Copyright MDSL 2010

But where does the bill go?

“Cost Displacement”

MicrosoftOCS 2007

Cisco Unified CallManager

Cisco Unified CallManager

Mediation Gateway

Disparate sources of call data E164 Number normalization

Copyright MDSL 2010

Who should pay? How can we re-charge fairly?

Millions of Call Data Records “Clock Drift” between devices

Complex vendor billing

Approximately 5% of calls from 65,000 subscribers

Visualising the reality of “Off-Net” calls

© MDSL 2010

Copyright MDSL 2010

Visualising the reality of “Off-Net” calls

Copyright MDSL 2010

Drilling into the “Off-Net” call details

Accurately allocating back to Cost Centres / Users

Copyright MDSL 2010

What else does the “Off-Net” data show us?

Copyright MDSL 2010

Justification based on facts, not guesswork!

Project Summary

Client had become UC Fashion Victims because:• Unexpectedly high cost displacement• More than €2,000,000 pa!• Very difficult (impossible) to resolve without

developing a specialised solution MDSL TEM solution benefits:• Ability to accurately report/re-charge costs (SOX)• Management can visualise a complex problem• Ability to optimally plan future deployments• Ability to introduce and police new TEM practices

IT Group now considered Fashion Leaders!

© MDSL 2010

A few words about traditional TEM

• Expense management for all telecoms classes• Integrate IM, Voice, Video, Data Services…• Simplifies user operation – Self-service portals• Flexible configuration and workflows to match

changing business needs• Business process integration and automation• E-Billing reconciliation and dispute management• World class business intelligence reporting• Huge cost savings over traditional approaches

© MDSL 2010

Key perceived benefits

End-User Reporting via Secure Web Portal

© MDSL 2010

Reporting for Business Units

© MDSL 2010

incorrect tar-iff

incorrect service

optimisation premium call0 €

200 €

400 €

600 €

800 €

1,000 €

1,200 €

januarydecembernovemberoctoberseptemberaugust

age of disputes outstanding with vendor

< 30 days

> 30 and < 60 days

> 60 days

disputes by status

open – initial enquiry approved – by vendor

60%

10%

10%

20%

breakdown of open disputes

incorrect tariff

incorrect service

optimisation

premium calls80%

20%disputes status

closedopen

august september0 €

200 €400 €600 €800 €

1,000 €1,200 €1,400 €1,600 €1,800 €

premium callsoptimisationincorrect serviceincorrect tariff

TEM Invoice disputes dashboard

cumulative realised savingsdisputes month on month

© MDSL 2010

Advertising TEM Success

Reporting for Analysts

© MDSL 2010

TEM Tales of the unexpected

UC: Fashion Leader or Fashion Victim?

For more information, please come to Stand 521 or visit www.mdsl.com