[uengine.org]introduction to social bpm

Introduction to Social BPM

Background

• Building a successful BPM initiative requires teams to develop effective and efficient ways to engage everyone across the entire process value chain: business stakeholders, partners, employees, and customers.

• Unfortunately, BPM has traditionally only focused on engaging narrow silos within the internal value streams - often leaving customers, partners, and the bulk of frontline workers out of the communication loop.

Conventional BPM’s Problem

What is Social BPM?

• Social BPM is a methodology for bringing more and diverse voices into process improvement activities

• Uses social networking principles to accelerate time-to-value and adoption for BPM projects

• Combines Web 2.0 and social tools with BPM to facilitate bi-directional communication for process improvement

Clay Richardson, IBM's Impact 2010

Social BPM patterns

• Collaborative(Extend) discovery – Extending process discovery frontline and customers for bi-directional communication

• Runtime process guidance – Monitoring external and internal social networks to modify in-flight business processes

• Process reflection – Process users provide direct feedback on process enhancements and improvement during execution

• Shared development – Extending process development methodology and tools to support development collaboration between business and IT roles.

• Process Guidance – Provide real-time suggestions and guidance for completing a particular activity based on real-time analytics and/or social network analysis (e.g., crowdsourcing techniques).

Clay Richardson, IBM's Impact 2010

Four corners of Social BPM

Chris Taylor, The four corners of social BPM

Social BPM Features

Without the constraints of time and space, it is based on working of various kinds of collaboration.

Khoshafian, MyBPM - Social Networking for BPM, 2008

Social BPM Features

Social BPM Features

– Within the enterprise – Across the trading partner value chain – Community

• Particular vertical domain • Networks on standards, best practices, methodologies,

templates

Khoshafian, MyBPM - Social Networking for BPM, 2008

Community based

Social BPM Features

Entire taxonomy of BPM communities and activities

Khoshafian, MyBPM - Social Networking for BPM, 2008

Social BPM Features

Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM

Social BPM Features

Kim Kyudong, Oracle BPM Suite 11g: Complete Social BPM

Social BPM Features

• Process Collaboration in Team Spaces • Modeling Spaces: Process improvement through

collaboration • WorkSpace : Discussions, documents • Instance Specific Space : Collaboration specific to an

instance (Audit trail. Participants, documents, calendar) • Unstructured Processes: Unplanned interaction a key part

of the process • Process Tasks in Context: Rich, Unified User Experience /

Embedded Analytics / Enterprise Application Integration / Business Process Integration / Accounting & Financial Mgmt Info / Contextual E2.0 Services

Global vendors

2011 Content Technology Vendor Map

Social BPM, Positioning where will it be available?

http://www.realstorygroup.com/Research/Vendors/

Global vendors

Khoshafian, MyBPM - Social Networking for BPM, 2008

Social BPM, Positioning where will it be available?

Global vendors

• Personalized, Filtered Views Users can filter views by relevant application or process areas and subscribe to customized feeds to monitor the key events and information that is meaningful to them.

• Easy Collaboration Comment, question and collaborate on business events through real-time message posts and ad-hoc updates to targeted groups within and outside of pre-planned business processes.

• Take Action Generate actions and complete tasks from inside the event feed or from a mobile device, using optimized web and mobile forms to capture data and route tasks.

• Collaboration Features

• Discussion – Secure discussion thread for departments, processes, or content to encourage

collaborations between

• Ratings – Rate comments and discussions

Global vendors

• Community dynamics • Members can

– share their thoughts, ideas and opinions – by providing feedback about these resources, – sharing recommendations – engaging in discussions through forums and blogs.

• The community recognizes top contributors and most popular authors

Wilfred Jamison, BPM Voices: Get social with IBM and BPM