ukm wifi flow.pptx
Post on 11-Jul-2016
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UKM WiFi Fault Escalation Flow
Cannot connect to Maxis Wifi
Call Maxis WiFI at 03-5236 3331From 9am – 10pm daily
Soon to be at PusanikaFrom 9am – 10pm daily
Email us at maxisukmwifi@innacomm.com.my
Pre-requisite step before contacting us
1. Use correct SSID. Ours is “UKM WiFi”, and when internet browser is opened, you’ll arrive at our Maxis welcome page.
2. I’m using my valid ID and password 3. Just me or others having the same issue? Incase its just me,
try to restart my WiFi service/computer
We’ll provide you with a Case ID
Perform Site isolation & resolution if needed
What to say:1. Your name, student/staff ID2. The situation, cannot connect wifi3. Your location
We provide Remote verification & remote
trouble shooting
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