under contract: best practices in paperless treasury · under contract: best practices in paperless...
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UNDER CONTRACT: BEST PRACTICES IN PAPERLESS TREASURYVenissa WhitmoreBusiness Project Manager, Image & Document Service, SunTrustMarc FabreGVP - Head of Support Services for Treasury Operations, SunTrustAmr MaudStrategic Success Manager, eSignLive
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Information Interchange 2016 – Hit it Out of the Park with Payments!
Disclaimer This presentation and applicable materials are intended
for general education purposes and nothing in this presentation should be considered to be legal, accounting or tax advice
You should contact your own attorney, accountant or tax professional with any specific questions you might have related to this presentation that are of a legal, accounting or tax nature
Image source: Thinkstock
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Information Interchange 2016 – Hit it Out of the Park with Payments!
Introductions Amr Maud
• Strategic Success Manager, eSignLive
Venissa Whitmore• Business Project Manager, Image & Document Service, SunTrust
Marc Fabre• GVP - Head of Support Services for Treasury Operations,
SunTrust
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The Value of eSignatures
• Reduce document handling
costs - faxing, scanning,
imaging, courier, manual QA;
storage and retrieval
• Offload paperwork from
service reps; reduce reliance on
knowledge workers
Operation efficiencies & reduce costs
Lower risk with error-free transactions
• Complete transaction in
one session – branch, call
center or online
• Client never has to return
paperwork due to missing
signatures or data
• Reduce drop-off that occurs
due to process delays
Better customer experience
• Eliminate errors and any
missing data or signatures
through enforced business rules
• Reduces risk to bank on non-
compliant loan documentation
• Capture detailed audit trails
demonstrating regulatory and
compliance requirements
• Digital banking • Mobile banking• Branch modernization• Customer Experience
Core Upgrade: Loan or Mortgage Origination System Account Opening Platform
Infrastructure Upgrade: CCM or Document Generation ECM or Document Storage BPM or Business Process Improvement
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Strategic Banking Initiatives including eSignaturesE-Signature Adoption Trends
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Retail & Corporate Banking
Retail Banking Corporate Banking
BUSINESSPROCESS DIVISION CHANNEL DRIVER
ACCOUNT OPENINGS
• Deposits
• Wealth Mgt.
• Private
Banking
• Credit Cards
Remote (online, call,advisor)
New markets, customer experience
LENDING
• Consumer
• Small Business
• Mortgage
• Auto Finance
In-branch and remote
Profit
BUSINESSPROCESS DIVISION CHANNEL DRIVER
ACCOUNT
OPENINGS
MASTER
AGREEMENTS
CONSUMER
DOCUMENTS
(ACH, WIRE
TRANSFERS)
• Treasury
Mgt.
Remote (online, call,advisor)
New customer acquisition
SUNTRUST CASE STUDY
Digital Operations
Wholesale Lines of
Business
RetailTreasury
& Payment Solutions
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DRIVERS
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PROJECT MANAGEMENT
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SOLUTION OVERVIEW
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RESULTS AND LESSONS LEARNED
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E-SIGNATURE BEST PRACTICES
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• Email• Link from
Portal
• On-screen• On-paper
• Ancillary docs (e.g. drivers license)
• Mandatory & Optional
• Username/password• Email invite• SMS Text• Challenge-Response• 3rd Party ID Provider
• Text box• Checkbox• Mandatory &
Optional
• Click-to-Sign• Click-to-Initial• Signature
Capture• UYOD
• Secure download
• Email attachment
Automate and enforce business rules throughout
Access Authenticate Present Doc Insertion SignData Capture Deliver
Data CaptureDocument Template
Downstream Processing
Archive
Call Center
Account Team
Web Self-Service
Retail Branch
Mobile
E-Signature Workflow Flexibility
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E-Signed Record Security
OPEN STANDARD PDF:Content, date, time-stamp and signature permanently embedded in documents
Static Audit Trail
• Digital signatures applied at each signature
• Vendor Independent record format
• Verify e-signed records without returning to
eSignLive
• Embedded audit trail ensures document portability
1 million legal disputes deflected
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Active audit trails
Reliably reproduce and prove what took place
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Fully Branded e-Sign Transaction
• White-labeled signing experience reinforces your brand
• Email notifications come from your domain (not ours)
• Advanced workflow customization
Reinforces trust in the transaction & helps achieve high adoption rates
DEMONSTRATION
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Questions
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Continuing Education Credits AAP Continuing Education Credits Session title: _______________ The session is worth __ AAP CE (continuing education)
credits Topic area: General Payment Overview, Marketing &
Products, Risk Management, Rules & Regulations, Operational Process/Flow, Technical Standards/Formats, Comparative Payment Systems
Date conducted: ______________ Conducted by: EastPay
• Some of our sessions may also be eligible for other industry certification renewal credits
• Check with your certifying organization for eligibility requirements
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© 2016 EastPay. All Rights Reserved
Information Interchange 2016 – Hit it Out of the Park with Payments!
© 2016 EastPay. All Rights Reserved
Information Interchange 2016 – Hit it Out of the Park with Payments!
800-681-4224General Information info@EastPay.org
Education education@EastPay.org
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Information Interchange 2016 – Hit it Out of the Park with Payments!
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