understanding your units culture corrina april 7

Understanding Your Unit’s Culture

Corrina HaydenBC Patient Safety & Quality Council

Safety Attitudes Questionnaire

• In the OR it is difficult to discuss errors

• I am encouraged by my colleagues to report any patient safety concerns

• In the OR’s here, it is difficult to speak up if I perceive a problem with patient care

• I am more likely to make errors in tense or hostile situations

• I feel burned out from my work

14 Operating Rooms in BC

Gallup Survey

• I have a best friend at work• At work, my opinions seem to count• I know what is expected of me at work• Safety is a high priority in my area• I feel I am respected in my workplace

Shift Towards a Culture of SafetyPhase I Phase II Phase III

Assessment Planning, Training & Implementation

Sustainment

SITE ASSESSMENT

CULTURE SURVEY

DATA/MEASURES

Pre-Training Assessment

Climate Improvement

Ready?

NO

ACTION PLAN

YES TRAINING

Culture Change

COACH & INTEGRATE

MONITOR THE PLAN

CONTINUOUS IMPROVEMENT

Intervention

Test

Set the Stage Decide What to Do Make it Happen Make it Stick

Considerations

• Readiness of different units• Do we have the ability to debrief

everywhere that we survey? • How much improvement can we

support?• Are we ready to let the units

lead?

Contact:

Corrina Hayden

chayden@bcpsqc.ca @corrina4quality