unified communications development for non professional developers
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Unified Communications Development for Non-Professional Developers
Joachim Farla [MVP]Infrastructure Specialist e-officeJoachim.farla@e-office.comTwitter: twitter.com/joafar
Michiel van OudheusdenSoftware Architect e-office Michiel.van.Oudheusden@e-office.comTwitter: twitter.com/mivano
Agenda
• The Unified Communications Platform• Microsoft® Exchange Scenarios
– Windows PowerShell™– Exchange Web Services Managed API
• Microsoft® Office Communications Server Scenarios– Speech Portal– Presence-Aware Multi-Channel Notifications– Communications Server WebChat as a Service
Unified Communications Platform
Old Telecommunications WorldMany heterogeneous, proprietary systems
Voice Mail AudioConference
WebConference
InstantMessaging
EnterpriseTelephony
VideoConference
Many “islands” of communicationsClosely tied to hardwareHard to integrate Multitude of client computers
No or limited public APIsHard to customizeHard to extend
Requiring specialized resourcesFor developmentFor maintenance
Microsoft Unified CommunicationsIncreased productivity through communications convergence
• Familiar Platform• Familiar
Infrastructure
ApplicationSharing
WebConferencing
EnterpriseTelephony
Instant Messaging
Calendaring
Voice MailAudio / VideoConferencing
ContactManagement
• Single Identity• Single Inbox
• Inbox
• Presence
• Contextual Collaboration• On the desktop – person to person
• Streamline Communications
• “Enhanced Presence”
• “Click to Communicate”
•Communications Context
• Business Process Communications
• In the middle-tier – machine to person
• Cut Down Human Latency
•Notifications and Alerts
•Outbound Calls
•Role Agents
• Anywhere Information Access• Anywhere, any device – person to
machine
• Extend the Reach of the Application
•Query-Response Bots
• Interactive Voice Response
What Are Communications-EnabledBusiness Processes (CEBP)?
Main CEBP Drivers
• Economics−Cost Savings−Lower Cost of Entry
• Efficiency−Optimized Business Processes−Capitalize on the Community
• Ease−Communicate from Within Your Application−Enhance Collaboration Through Communications
ExchangeExtensibility
The Exchange Developer PlatformContent, Management, Control
•API for interacting with Mailbox Content• E-Mail, Calendaring, Tasks, Contacts• Mailbox Autodiscovery• Authentication and Login• Delegation and Impersonation• Change Notifications• User and Application Settings Configuration
Exchange Web Services APIs
•API for Exchange Management• Mailbox creation• Server Configuration• Resource Management
Windows PowerShell APIs
•API for controlling the flow of content • Access to message properties and content in transport
Transport APIs
Windows PowerShell in Microsoft® Exchange 2010
demonstration one
2010 Release of Exchange Web Services
Rich Platform Experience– Enables full client functionality– Application logic consistent
with Microsoft® Office Outlook®
Easy to Use– The Microsoft® .NET Framework
-based EWS Managed API– Full support of Microsoft®
Visual Studio®
Online-Ready– Single API for Server and Online
• NEW
EWS Functionality Enhancements
Microsoft® Exchange Server 2007• Full access to items, folders and
attachments:• Create• Get• Update• Delete
• Availability• OOF settings• Notifications• Synchronization• Name Resolution• Distribution Lists Expansion• Search
• Delegate management• Folder permissions• Public folders• Post items• Id conversion
Exchange 2010 Exchange Web Services API
• MailTips information• Full Private Distribution List support• Get Service Configuration• User Configuration Objects• Folder Associated Items (FAIs)• Unified Messaging
(exposed through the EWS endpoint)• SOAP-based AutoDiscover• Message tracking• Windows Live ID integration• Contact and Calendar folder sharing• Enhanced Time Zone support• Room resource availability information• Indexed Search• Dumpster Access
Exchange Web Services Managed API 1.0
Exchange Server 2007 SP1
Exchange 2010• N
EW
• NEW
Client ApplicationsLike:• E-mail Clients
• Microsoft® Office Outlook®
• Microsoft® Entourage®
• Free/Busy • Microsoft® Office
Communicator
Portal ApplicationsLike:• Web Parts
• Shared Calendar Views• 5 Most Recent E-mails
• PIM Systems• Course Management• Room Availability
Service ApplicationsLike:• Synchronization
• CRM Contact Synchronization
• Notifications• Auto-Scheduler
Applications• Mailer Applications
Sample Application Models Using EWS
Client Applications• Entourage 2008
Entourage 2008 - www.microsoft.com/mac/products/entourage2008/
Portal Applications• Conference Room Booking Application
Service Applications
• Conference Room Appointment Display
EWS Managed API
demonstration two
Office Communications Extensibility
Client-Side Extensibility• Embed Communicator in
your application– Controls for
• Presence, Contact Lists, and Search
• Conversation Launch Actions• Add Contextual
Communications– Provide Application Context
with the Conversation Invite– Pass the ContactID to your
application– Embed the Conversation
Window in your app
• Extend Communicator with your application– Communicator Extension
Window– Contact Card Extension– Custom menus– Contact Card extensible tabs
• Build your own Client User Interface– Kiosk– Customize the Toast
Presence enhanced application
• specialists manage their presence, receive messages and respond
• hosted service e-office
• HTTP(80)
• 5060(TCP)
• 5061(MTLS)
• 5061(TLS)
• 5061(MTLS)
• on-premises OCS R2 Edge • on-premises OCS R2 Home
• the webchat client connects via
Silverlight/JavasSript
• anonymous visitor starts a webchat
conversation
• hosted by e-office
• customer environment
• depending on presence status the server chooses
the available contact
• contact group
• Hosted OCS R2 e-office
• hosted OCS R2 Edge e-office
Server-Side ExtensibilityCommon UC Managed API Application Scenarios
• Your Applicatio
n
• Your Applicatio
n
• UC Workflow
API
• UC Workflow Activities
• Your Applicatio
n
• Windows
Server
• Windows Server
• Web Services
• Windows Server
• Unified Communications Managed API 2.0• UCMA 2.0 Server Speech
API
• Media Stack• SIP
Signaling Stack
• UCMA 2.0 Collaboration API
• ASR Engine
• TTS Engine
High Volume Notifications systems that• deliver via Instant Message or telephoneHelp desk applications that• use Web Chat, Instant Messaging, or the telephone• use Query Response bots to automate routine questions• use Role Agents to smartly route your customers to the right agent Contact Center applications such as• Automatic Call Distributors • Interactive Voice Response systems with speech technology • Music on hold• Back-to-Back User Agents to mask the identity of agents• Call Recording systems to store conversations • Automatic dialers for interactive surveysConferencing Portals that • Schedule conferencing resources • Enable a Virtual Lobby in which conference participants• Offer an infrastructure for recording conference callsGateways that • Bridge OCS infrastructure with other networks• Enable Federation with other presence aware systems • Publish and subscribe to presence attributes of users
Intranet/InternetPSTN/Internet
Multi-Channel Customer Interaction
• Voice Search• Web• Social Networking• Speech/DTMF• Email
• Inbound• Speech/DTMF• Outbound
Speech/DTMFVoice Mail
• Fax
• Web Search• Web• Email• Web Chat
Tellme / IVR
Unified CommunicationsApplication Server
IIS Server
Communications Server
Exchange Server
Data Center
• SQL Server• SharePoint Server• Dynamics CRM• Exchange Server• Office Communications
Server
Contact Center
• Telephony• Instant
Messaging• Email• Audio
Conferencing• Web
Conferencing• Application
Sharing• Search• Content
Management• Wikis• Communities
Back Office
• Telephony• Instant
Messaging• Email• Audio
Conferencing• Web
Conferencing• Application
Sharing• Search• Content
Management• Wikis• Communities
Presence-Aware Multi-Channel Notification
demonstration three
Call to Action
GotUC.net Developer Sandbox
Microsoft UC setup• Microsoft Office Communications Server 2007 R2• Microsoft Exchange Server 2010
Two User Accounts• Personal Account• Personal Bot Account
Forums• Staffed by the UC Developer Community
Resources
Visit the Microsoft Unified Communications Developer Portalhttp://msdn.microsoft.com/uc
Visit the Microsoft Office Communications Developer Portalhttp://msdn.microsoft.com/ocdev
Visit the Microsoft Exchange Developer Centerhttp://msdn.microsoft.com/exchange
Join the UC Developer Community and Sign-up for the Dev Sandbox!http://gotuc.net
Download the Exchange 2010 EWS Managed API 1.0http://www.microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=c3342fb3-fbcc-4127-becf-872c746840e1
Community Resources
Unified Communications UC Weblog Netherlandshttp://unified-communications.blogspot.com
Unified Communications Virtual User Grouphttp://ucvug.org (USA) and http://ucvug.nl (Dutch)
Unified Communications Assistant (provided by UCVUG.nl)http://unified-communications.blogspot.com/2010/02/uc-assistant-session-1-planned-for-2502.html
• © 2009 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.• The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it
should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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