unit 2: planning 1 chapter 8: planning & controlling

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UNIT 2: PLANNING

Chapter 8:

Planning &

Controlling

Schermerhorn - Chapter 7 2

How do managers plan?

Planning– The process of setting objectives and determining

how to best accomplish them. Objectives/Goals

– Identify the specific results or desired outcomes that one intends to achieve.

Plan– A statement of action steps to be taken in order to

accomplish the objectives.

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How do managers plan?

Steps in the planning process

– Define your objectives

– Determine where you stand vis-à-vis objectives

– Develop premises regarding future conditions

– Analyze and choose among action alternatives

– Implement the plan and evaluate results

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How do managers plan?

Benefits of planning

– Improves focus and flexibility

– Improves action orientation

– Improves coordination

– Improves time management

– Improves control

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What types of plans do managers use? Short-range and long-range plans

– Short-range plans = 1 year or less– Intermediate-range plans = 1 to 2 years– Long-range plans = 3 or more years

People vary in their capability to deal effectively with different time horizons.

Higher management levels focus on longer time horizons.

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What types of plans do managers use? Strategic and Operational plans

– Strategic plans—address long-term needs and set comprehensive action directions for an organization or subunit.

– Operational plans—define what needs to be done in specific areas to implement strategic plans and achieve strategic objectives.• Production plans• Financial plans• Facilities plans• Marketing plans• Human resources plans

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What types of plans do managers use?

Policies and Procedures– Standing plans

• Policies and procedures that are designed for repeated use.

– Policy• A broad guideline for making decisions and

taking action in specific circumstances– Rules or procedures

• Plans that describe exactly what actions are to be taken in specific circumstances.

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What types of plans do managers use?

Budgets and project schedules– Single-use plans

• Only used once to meet the needs of a well-defined situation in a timely manner.

– Budgets• Single-use plans that commit resources to activities,

projects, or programs.

– Project schedules• Single-use plans that identify the activities required to

accomplish a specific major project.

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Goal SettingWhen developing effective goals, managers should

make sure they: – relate to a single specific topic (i.e. sales, market share,

customer satisfaction)– are challenging but achievable – are measurable – contain a timeline for its achievement

Example of Coca Cola Goals: – Increase sales by the end of this year from $30 million to

$35 million with the help of advertising expenses.– Target and attract 2 new market segments during the next 5

years