units of competency hospitality - pacific training … of competency sit30313 certificate iii in...

Level 2, 171 Clarence Street Sydney NSW 2000 Australia P: +61 2 9265 7080 E: info@pacifictraining.edu.au

Level 2, 171 Clarence Street Sydney NSW 2000 Australia P: +61 2 9265 7080 E: info@pacifictraining.edu.au

OHS Media Services Pty Ltd trading as Pacific Training Group ABN 88 116 734 920 RTO 110071 CRICOS Provider 03488K Hospitality Units of Competency V1 ML 16/11/15

UNITS OF COMPETENCY

SIT30313 Certificate III in Hospitality

SIT50313 Diploma

of Hospitality

SIT60313 Advanced Diploma

of Hospitality

SITXHRM301 Coach others in job skills *

BSBWOR203B Work effectively with others *

SITXWHS101 Participate in safe work practices * *

SITXCCS303 Provide service to customers * *

SITHIND201 Source and use information on the hospitality industry * * *

SIITHIND101 Use hygienic practices for hospitality service * * *

SITXFSA101 Use hygienic practices for food safety * * *

SITXCOM201 Show social and cultural sensitivity * * *

SITHIND301 Work effectively in hospitality service (workplace) * * *

SITHACS201 Provide housekeeping services to guests * * *

SITHACS202 Prepare rooms for guests * * *

CPPCLO2035A Maintain cleaning storage areas * * *

CPPCLO2009A Clean glass surfaces * * *

CPPCLO2001A Maintain hard floor surfaces * * *

CPPCLO2004A Maintain carpeted floors * * *

SITXGLC501 Research and comply with regulatory requirements * *

SITXWHS401 Implement and monitor work health and safety practices * *

SITXWHS301 Identify hazards, assess and control safety risks * *

SITXHRM401 Roster staff * *

SITXHRM402 Lead and manage people * *

BSBDIV501A Manage diversity in the workplace * *

SITXCOM401 Manage conflict * *

BSBITU2030 Communicate electronically * *

SITXCCS401 Enhance the customer service experience * *

SITXCCS501 Manage quality customer service * *

SITXMGT501 Establish and conduct business relationships * *

BSBMGT515A Manage operational plan * *

SITXMGT401 Monitor work operations * *

SITXFIN402 Manage finances within a budget * *

SITXFIN501 Prepare and monitor budgets * *

SITXWHS601 Establish and maintain a work health and safety system *

SITXHRM501 Recruit, select and induct staff *

SITXHRM503 Monitor staff performance *

BSBMGT617A Develop and implement a business plan *

SITXMPR502 Develop and implement marketing strategies *

BSBFIM601A Manage finances *

SITXFIN601 Manage physical assets *