up with people: the extreme leader's journey

Steve Farber

UWP: The Extreme Leader’s

Journey

Management = ?

Leadership = ?

To lead:

Go, Travel, Guide

Are leaders born, or are they made?

Yes!

c u l t i v a t e

The Bottom Line:

Do what you love

in the service of people

who love what you do.

LAN Specialist

“I have told my technicians to make the

customer absolutely love you. Take-you-

home-to-dinner love you. Meet-the-wife-and-

kids love you. Because if the customer loves

you, you can blow up their building and they

will say ‘accidents happen.”

“I'm convinced that the only thing that kept me going

was that I loved what I did…The only way to be truly

satisfied is to do what you believe is great work, and

the only way to do great work is to love what you do.”

Steve Jobs,Commencement Address, Stanford University

6/14/05

Love and Work both require a

responsibility to others…

Charles Handy

“How awful, then, must it be to have neither love

nor work. That this should be the case for so

many is the real shame of our modern

societies.”

Charles Handy

“Why do I love this cast

member / idea / community

service project / host family /

colleague…and how do I show

it?”

“There are many people who think they want

to be matadors, only to find themselves in

the ring with two thousand pounds of bull

bearing down on them, and then discover

that what they really wanted was to wear

tight pants and hear the crowd roar. ”

Terry Pearce,Leadership Coaching…A Contact

SportThe San Francisco Examiner, 4/00

“The first time I went down

that run, I was going way too

fast, and I realized I’d just

made the biggest mistake of

my life. When I got to the

bottom, I couldn’t wait to get

back up and do it again.”

Jimmy Shea

“To get out of your comfort zone

is not always comfortable.”

Katie CouricUSA Today

5/10/07

“He’ll say, ‘I screwed up. My judgment was bad in that

case,’ a team member reported. That signaled to others

on the team that errors and concerns could be discussed

without fear of punishment.”

Edmondson, Bohmer, and Pisano“Speeding Up Team Learning”

Harvard Business Review10/01

“Neutralizing the fear of embarrassment is necessary in

order to achieve the robust back-and-forth communication

among team members required for real-time learning.”

Edmondson, Bohmer, and Pisano“Speeding Up Team Learning”

Harvard Business Review10/01

Did you get that on film?

Extreme Leadership?

Love is the motivation.

OS!M is the experience.

…But for what?

Three Enormous Little Words

change the world

“If you live in this world without ever attempting to

change it, you will have sold a ruby for the price of

Spam.”

From The Radical Edge: Stoke Your Business, Amp Your Life, and

Change the World

“When [a person’s] biggest

risk is trying to get through

the day without falling down,

that’s not a great life.”

Stan HindmarshCEO, Hallmark Retirement Corp.

“We have so much to do

here in Guatemala.”

Agnes Goodman91 Years Old

Guatemala, April, 2003

“How are we going to change the world of

the people we meet and the communities we

visit?”

Wake up, stay fascinated, be yourself…

and always, always, always…

CYA

Check Your Assumptions

Slides available at stevefarber.com