using data to transform your travel agency

Use data to transform your agency

Webinar9 April 2015

Your hosts

Nick VivionReports & Global Events LeadTnooz

Kevin MayEditor & ProducerTnooz

Your presenters

Riaan van SchoorCo-Founder, Agentivity

Dwayne NorthgraveBusiness Systems ManagerTravel With Flair

• UK based• Founded by Riaan van Schoor & Edd McArdle• Deployed November 2011 • Operational in 50 countries• Processing 250 000+ transactions a day

Use your data to drive your business decisions

about

about

“To be the most professionally managedcorporate Travel Solutions Companythroughout Southern Africa”

Dwayne NorthgraveBusiness Systems Manager

how?Understand what you have today

how?Decide what you want to achieve

1. Customer service2. Preferred supplier support3. Staff efficiencies 4. Winning new business

how?Set goals, measure them

how?

Share results with staff

Rubbish in, Rubbish out

how?Automate, save time!

how?Work smartly with your suppliers

• Support next month?• On track for my targets?• Which accounts should we target (together)?

All data is relevant

how?

17,694 bookings8,268 customers1,690 mobile numbers1,513 loyalty numbers1,321 email addresses

how?

• Sales history• Supplier promotions • Customer service• Up and cross-sell

Q & A

Thank you!

Send your questions and comments to nvivion@tnooz.com

Replay and presentation of webinar will be available on www.tnooz.com