ux basics inception to experience delivery

UX BasicsInception to Experience Delivery

Presented by | Amit Sharma- Sr. Mgr Angel Broking

UX honeycomb

Diagram representation - Peter Morville

Useful• Original content that fulfils user needs

Useable (usability)• Ease of navigation and execution of the users’

purpose

Data source – Statista.com

Bing• Any views on how Bing’s usability is affecting its user

Google• In contrast Google’s page is blank for the user to think about what they intend to

search and type it in

Activity• In respective groups, put together comparative examples of websites from

different industries that deliver and don’t on the usability parameter

• You can share them with Rachana who can keep them in a Google drive folder which can act as an collaborative cloud repository for future reference

Desirable• Image, identity, brand and other design elements evoke emotions

• An example in this is the red dress effect

Desirable• Desirability is very subjective

• How to get objectivity

• Frame design guidelines in lines with brand elements and latest trends

• Keep testing - AB and other variations

• Push for one click user surveys for design likeability

Findable and accessible• Easy navigation and discoverability across devices are of prime importance

for users

• Elements of content discovery • Menu navigation • Sub navigations• Banners• Utility navs• Site search• Cards• Pop ups / light box• Tool tips• Toggles• Expandos• Carousels• Links • Open in new tabs

Activity• In respective groups, put together examples of web design elements from different

industries that deliver qualitative content discoverability

• You can share screenshots with Rachana who can keep them in the collaborative cloud Google drive folder for collective reference

Credible• Ensuring users trust and believe you and what your content tells them

• Date, location• Human elements in images• Design consistency• Testimonials• Coverage in media and publications• Content authorship • Quotes

• What else do you think can add to credibility ?

UX process

Research – Business vision• Getting key inputs from business and key stakeholders helps undertsnad

vision, scope project KRAs and also clarify common UX misconceptions

Research – Data and Insights• User behavior data is invaluable and can help you understand key pain

areas – check for analytics, helpdesk data• User recording sessions, support call recordings if any can be useful

Research - Brands • Brand Research – Ensure you research not just peer competitors but start

ups too• Watch out for – Interface design, Visual design, Interaction design

elements, Information architecture

Research - Users• Understand flows, Study users, Observer action, Ask questions, Make

notes, #Record• User research needs to cover entire TG, customers and non customers too

Interpret Understand Insights• User personas define your user, their needs• Their needs define their quest for solutions• The quest for solutions leads to various task flows• UX professionals are needed to create experiences for these task flows

UX vision• UX vision can have 2 perspectives – for a company or a product

• Based on the above inputs the UX vision can be demonstrated in different ways – using an storyboard or an image or a video

Activity• Pick a website / app / start up of your choice and try to define their UX vision

• You can share them with Rachana who can keep them in a Google drive folder which can act as an collaborative cloud repository for future reference

Concept – ideate, create, iterate• The most powerful phase of UX

– Sketch – get to the drawing board– Explore options – options that are out of the box– Validate – confirms if you are heading in the right direction

– Create prototypes– Refine ideas

Design the experience• UI Design – material design, shapes, CTA, forms, validations, font sizes, copy

highlights

• Responsive code – view across devices especially desktop, laptop, mobiles 5 – 6 inch, tablets

• Review – visuals, performance

My UX thoughts• Be relevant and contextual to the users, user interaction and goals• Photoshop is for designing, designers are for building experiences• Never forget to think mobile when designing, think mobile first• If its user friendly on mobile, it will be elsewhere automatically• Spend as much time on copy as you do on visuals• Flow is your mission, CTA should be the user’s vision