ux cambridge 2014 - usability testing with young children
Post on 07-Dec-2014
98 Views
Preview:
DESCRIPTION
TRANSCRIPT
1
Usability Testing with young children UX Cambridge 2014 Case study Monica Ferraro @londrareale
2
Monica Ferraro User Experience Researcher City University London Playhows UXPA UK Secretary @londrareale @playhows @UXPAUK
About me
3
• Children – who are they? • Case study – Jolly Phonics Letter
Sound App • Lessons learned • Importance of user
testing with children • Resources
Overview
Children – Who are they?
4
They are users!
5
NO li<le adults…but special people!
6
Children -‐ Who are they?
Jean Piaget • Sensorimotor Stage: Birth – 2
• Preoperational Stage: Ages 2 – 6
• Concrete Operational Stage: Ages 7 – 11
• Formal Operational Stage: Ages 12 - Adult
7
Children -‐ Who are they?
Sensorimotor Stage: Birth – 2 years • Knowledge of world is limited by sensory
percepAons and motor acAviAes, simple motor responses
• Looking, grasping, sucking
• Towards 18-‐24 months children begin to understand the world through mental operaAons rather than purely through acDons
8
Children -‐ Who are they?
Preoperational Stage: 2 – 7 years • Language development
• Can’t understand logic, cannot mentally manipulate (much) informaDon
• Difficulty to take the point of view of other people
• Increased play and pretending “ConservaDon”
9
Children -‐ Who are they?
Concrete Operational Stage: 7 – 11 years • BeQer understanding of mental operaAons
• Begin thinking logically about concrete events, but have difficulty understanding abstract or hypotheAcal concepts
• Youngest have difficulDes to think aloud
10
Children -‐ Who are they?
Formal Operational Stage: 12 - adults
• Develop the ability to think about abstract concepts
• Develop skills such as logical thought, deducAve reasoning, and systemaAc planning
• Confortable on carrying out tasks • Can be more technologically savvy than most adults
11
Case Study
12
Phonics
13
Le<er sounds and digraphs
• 42 le<er sounds
• Diagraphs: combinaDon of leQers
14
User tesAng goals
• Understand how children of different age (3 -‐ 6 years old) engage with the app
• Find any key difficulAes experienced
• Find key areas for improvement
• What parts are confusing?
• What parts do children like? • Where are the bugs?
15
ParAcipants Recruitment
16
How many parAcipants
1 child aged 4 a<ending Nursery 2 children aged 4 a<ending RecepAon 2 children aged 5 a<ending RecepAon 2 children aged 6 a<ending Year 1
October 2013
17
How many parAcipants
1 child aged 3 a<ending Nursery 1 child aged 4 a<ending Nursery 1 child aged 4 a<ending RecepAon 1 child aged 5 a<ending RecepAon
March 2014
18
Ethics -‐ DBS
http://www.gov.uk/disclosure-barring-service-check/overview
19
Ethics – InformaAon sheet
20
Ethics – Consent form
21
Se]ngs
22
Se]ngs
23
Se]ngs
“…Kids say the darndest things: they just need to be confortable enough
to open up!” - Bill Cosby
24
Se]ngs
• Introduce yourself “…Hi! I’m Monica and this is Alex…”
• Breaking the ice
• Give them importance “…we have designed a new game to learn the letters and we need your help to understand if it works or not…would you like to help us please?...”
“…but remember…the design is till “top secret”!...”
25
What they tested
No scenarios No specific task
YES user journey YES observation!
26
What they tested
DISCUSSION PANEL ON USABILITY TESTING Rolf Molich Steve Krug David Travis Jakob Biesterfeldt
27
What they tested
28
What they tested
29
What they tested Colouring page
30
What they tested Sounding page
31
What they tested Blending page
32
What they tested SegmenAng page
33
What they tested
34
What they tested
Observation – behavior
• signs of engagement: smiles, laughs or leaning forward to try things
• signs of disengagement: frowns, sighs,
yawns, or turning away from the computer
35
What they tested
Post task questionnaire • Did you like the app? • What did you like the most? • What you didn’t like? • Did you have any surprise? • What is easy or difficult? • Why?
36
A<enAon span
“We need to keep trying this for 5 more minutes…then we can try something different.”
“…let’s go and see the next page…maybe there is something new…maybe a surprise!” “Now I need you to…” “Let’s do this…”
37
IncenAves
38
IncenAves
39
Lessons learned
• Have clear goals in mind • Be organised • Be open minded! • Make the children feel important • Thank and reward the children • Thank and reward the school • Keep in touch with the children, school and parents for future collaborations • Better testing with only the children and no parents or teacher around
40
Why tesAng with children
• Brutally honest! • Can feel empowered (adults want to listen to them)
• Know more
• Look at things differently • Adults are experts in their own field – Children are expert in being children!!!
41
Why tesAng with children
“Whatever you’ve designed, you absolutely have to test with children because They’ll use it in ways you never expected.”
- Jackie Wolf of Ann Arbor, Mich.
What Can Experience Designers Learn from Kids? UX MAGAZINE
42
Why it is important
• Educators • More usable technologies for teaching
• Parents • Better technologies for informal learning
• Children • Technologies that they want to use, rather ignore or be frustrated by them
43
Resources
44
Resources
Design for Kids
45
Resources
Thank you! Questions?
46
@londrareale
top related