verified response to alarm calls the fremont police department strategies for successful...

VERIFIED RESPONSE TO VERIFIED RESPONSE TO ALARM CALLSALARM CALLS

THE FREMONT POLICE DEPARTMENT THE FREMONT POLICE DEPARTMENT STRATEGIES FOR SUCCESSFUL STRATEGIES FOR SUCCESSFUL

IMPLEMENTATION OF VERIFIED RESPONSEIMPLEMENTATION OF VERIFIED RESPONSE

Presentation by:Presentation by: Chief Craig T. Steckler Chief Craig T. Steckler

Fremont Police DepartmentFremont Police Department

THE DEFINITION OF INSANITY IS DOING THE SAME THE DEFINITION OF INSANITY IS DOING THE SAME THING OVER AND OVER AGAIN AND EXPECTING THING OVER AND OVER AGAIN AND EXPECTING

DIFFERENT RESULTSDIFFERENT RESULTS..

Albert EinsteinAlbert Einstein

1.1. DEFINE YOUR REASONDEFINE YOUR REASON

2.2. POLITICAL/CITY MANAGER SUPPORTPOLITICAL/CITY MANAGER SUPPORT

3.3. GET YOUR DATA AND CONFIRMGET YOUR DATA AND CONFIRM

4.4. NOTIFY THE PRESS EARLYNOTIFY THE PRESS EARLY

5.5. MEET WITH INDUSTRY GIVE THEM AS SHORT A NOTICE AS POSSIBLEMEET WITH INDUSTRY GIVE THEM AS SHORT A NOTICE AS POSSIBLE

6.6. NOTIFY COMMUNITY AT SAME TIME OF MEETING WITH INDUSTRYNOTIFY COMMUNITY AT SAME TIME OF MEETING WITH INDUSTRY

7.7. AVOID, IF POSSIBLE, COMMUNITY MEETINGSAVOID, IF POSSIBLE, COMMUNITY MEETINGS

8.8. STRATEGIES OF ALARM COMPANIES (DELAY AND DECEIT)STRATEGIES OF ALARM COMPANIES (DELAY AND DECEIT)

9.9. RESPOND TO EVERY TELEPHONE, LETTER, AND EMAIL. KEEP THE RESPOND TO EVERY TELEPHONE, LETTER, AND EMAIL. KEEP THE MESSAGE ON TRACK.MESSAGE ON TRACK.

10.10. PRIVATE SECURITY GUARD TRAININGPRIVATE SECURITY GUARD TRAINING

11.11. RESOURCESRESOURCES

DEFINE YOUR DEFINE YOUR REASONSREASONS

DEFINE YOUR REASONDEFINE YOUR REASON

1.1. IN FREMONT IT WAS A MATTER OF STAFFING.IN FREMONT IT WAS A MATTER OF STAFFING.

2.2. WE HAVE 189 AUTHORIZED POSITIONS FOR A WE HAVE 189 AUTHORIZED POSITIONS FOR A COMMUNITY OF 211,000 CITIZENS AND 100 COMMUNITY OF 211,000 CITIZENS AND 100 SQUARE MILES TO LAND.SQUARE MILES TO LAND.

3.3. YOU HAVE BEEN PROVIDED A COPY OF OUR YOU HAVE BEEN PROVIDED A COPY OF OUR STAFF REPORT TO THE CITY MANAGER WHICH STAFF REPORT TO THE CITY MANAGER WHICH OUTLINES OUR ISSUES.OUTLINES OUR ISSUES.

4.4. ONLY CALL THAT A DISPATCHER CANNOT ONLY CALL THAT A DISPATCHER CANNOT SCREEN SINCE IT COMES USUALLY FROM A SCREEN SINCE IT COMES USUALLY FROM A MONITORING COMPANYMONITORING COMPANY

GET YOUR POLITICAL GET YOUR POLITICAL SUPPORT LINED UPSUPPORT LINED UP

CITY MANAGER & CITY MANAGER & POLITICALPOLITICAL SUPPORTSUPPORT

1.1. (ONLY ON THE JOB ONE MONTH) MET WITH CITY (ONLY ON THE JOB ONE MONTH) MET WITH CITY MANAGER AND ADVISED HIM/HER OF PLAN. MANAGER AND ADVISED HIM/HER OF PLAN.

2.2. MET WITH EACH COUNCIL MEMBER AND PROVIDED COPY MET WITH EACH COUNCIL MEMBER AND PROVIDED COPY OF REPORT.OF REPORT.

3.3. WITH ME NOW, YOU HAVE TO STAY WITH ME OR YOU WITH ME NOW, YOU HAVE TO STAY WITH ME OR YOU BECOME THE FOCUS OF ANGER AND HOSTILITY.BECOME THE FOCUS OF ANGER AND HOSTILITY.

4.4. SEND ALL COMPLAINTS TO ME TO RESPOND TO.SEND ALL COMPLAINTS TO ME TO RESPOND TO.

5.5. TRY TO KEEP OFF AGENDA, DELAY ALARM ORDINANCE TRY TO KEEP OFF AGENDA, DELAY ALARM ORDINANCE REVISION.REVISION.

6.6. INDUSTRY WANTS THE ITEM ON AGENDA FOR PUBLIC INDUSTRY WANTS THE ITEM ON AGENDA FOR PUBLIC AIRING.AIRING.

THE FREMONT P.D. MESSAGE TO THE ALARM INDUSTRY…THE FREMONT P.D. MESSAGE TO THE ALARM INDUSTRY…

GET YOUR DATA ANDGET YOUR DATA ANDCONFIRM ALL OF ITCONFIRM ALL OF IT

1.1. FREMONT HAD 7,000 ALARM CALLSFREMONT HAD 7,000 ALARM CALLS

2.2. 6,934 WERE FALSE6,934 WERE FALSE

3.3. 66 CALLS LED TO SOME TYPE OF REPORT66 CALLS LED TO SOME TYPE OF REPORT

4.4. 27 WERE ACTUAL BURGLARIES27 WERE ACTUAL BURGLARIES

5.5. CITY AND SCHOOL DISTRICT BIGGEST CITY AND SCHOOL DISTRICT BIGGEST OFFENDERS (NOT EXEMPT)OFFENDERS (NOT EXEMPT)

6.6. CAD RUNS, NUMBER OF FALSE ALARMS BY CAD RUNS, NUMBER OF FALSE ALARMS BY LOCATION, AND BY COMPANY.LOCATION, AND BY COMPANY.

NOTIFY LOCAL PRESS EARLY,NOTIFY LOCAL PRESS EARLY,USE THEM AS AN ALLYUSE THEM AS AN ALLY

1.1. NOTIFY THE PRESS EARLYNOTIFY THE PRESS EARLY

2. 2. IF YOU HAVE GOOD IF YOU HAVE GOOD RELATIONS EXPLAIN RELATIONS EXPLAIN

REASONS AND REASONS AND SEEK SEEK SUPPORT.SUPPORT.

MEET WITH ALARM INDUSTRY MEET WITH ALARM INDUSTRY GIVE THEM A SHORT A TIME AS GIVE THEM A SHORT A TIME AS

POSSIBLE TO IMPLEMENTPOSSIBLE TO IMPLEMENT

1.1. MEET WITH ALARM COMPANY MEET WITH ALARM COMPANY OFFICIALS.OFFICIALS.a.a. March 2004 meeting re: daytime commercial alarms.March 2004 meeting re: daytime commercial alarms.b.b. June 2004 Meeting re: fining the alarm companies.June 2004 Meeting re: fining the alarm companies.c.c. January 2005 meeting going to V/R.January 2005 meeting going to V/R.

2.2. USE LOCAL ASSOCIATION.USE LOCAL ASSOCIATION.

3.3. DO LETTERS TO COMMUNITY AND MAIL SAME DAY DO LETTERS TO COMMUNITY AND MAIL SAME DAY AS MEETING.AS MEETING.

4.4. GIVE THEM NO MORE THAN 60 DAYS NOTICE.GIVE THEM NO MORE THAN 60 DAYS NOTICE.

5.5. IF NECESSARY TELL THEM FOR 90 DAYS YOUR IF NECESSARY TELL THEM FOR 90 DAYS YOUR AGENCY WILL RESPOND TO NIGHT TIME AGENCY WILL RESPOND TO NIGHT TIME COMMERCIAL COMMERCIAL ALARMS.ALARMS.

6.6. ALL CONTRACTS WILL BECOME NULL AND ALL CONTRACTS WILL BECOME NULL AND VOID THE VOID THE DAY YOU DO THIS.DAY YOU DO THIS.

NOTIFY COMMUNITYNOTIFY COMMUNITYAVOID COMMUNITY AVOID COMMUNITY

MEETINGS IF POSSIBLEMEETINGS IF POSSIBLE

1.1. AVOID COMMUNITY MEETINGS AT ALL AVOID COMMUNITY MEETINGS AT ALL COSTS.COSTS.

2.2. GOES AGAINST THE PHILOSOPHY OF GOES AGAINST THE PHILOSOPHY OF COMMUNITY POLICING.COMMUNITY POLICING.

ALARM INDUSTRY ALARM INDUSTRY STRATEGIESSTRATEGIES

1.1. ONLY STRATEGY THEY HAVE IS TO ONLY STRATEGY THEY HAVE IS TO GET PUBLIC AGAINST THE IDEA GET PUBLIC AGAINST THE IDEA (DECEIT) AND;(DECEIT) AND;

2.2. HAVE COMMUNITY MEETINGS TO HAVE COMMUNITY MEETINGS TO SOLVE PROBLEMS TOGETHER SOLVE PROBLEMS TOGETHER (DELAY).(DELAY).

WHAT EXACTLY IS A S.O.B.?WHAT EXACTLY IS A S.O.B.?

Question:Question: What is a son-of-a-bitch, exactly?What is a son-of-a-bitch, exactly?

Quite often we ourselves hard to answer Quite often we ourselves hard to answer questions, like “What is a son-of-a-bitch?”questions, like “What is a son-of-a-bitch?”

The only true thing is that a picture is worth a The only true thing is that a picture is worth a thousand words. In the photo the guy on the thousand words. In the photo the guy on the right is a member of a bomb squad in the middle right is a member of a bomb squad in the middle of deactivating an explosive device.of deactivating an explosive device.

The guy behind him, well he’s a son-of-a bitch.The guy behind him, well he’s a son-of-a bitch.

ALARM INDUSTRY STRATEGIESALARM INDUSTRY STRATEGIES (CONTINUED…)(CONTINUED…)

3.3. RON WALTERS, SIAC (Security Industry Alarm Coalition hired gun)RON WALTERS, SIAC (Security Industry Alarm Coalition hired gun)a. We only need 180 daysa. We only need 180 daysb. We only need more community meetingsb. We only need more community meetingsc. We will work this out togetherc. We will work this out together

4.4. BEST THEY CAN COME UP WITH IS CHARLOTTE-MECKLENBURG BEST THEY CAN COME UP WITH IS CHARLOTTE-MECKLENBURG AT 45% REDUCTION AFTER 8 YEARSAT 45% REDUCTION AFTER 8 YEARS

5.5. TWO CALL VERIFICATIONTWO CALL VERIFICATION

6.6. THIRD PARTY ADMINISTRATORSTHIRD PARTY ADMINISTRATORS

7.7. INSURANCE RATES WILL INCREASEINSURANCE RATES WILL INCREASE

8.8. CRIME WILL RUN RAMPANT CRIME WILL RUN RAMPANT

RESPOND TO EVERY E-MAIL, RESPOND TO EVERY E-MAIL, LETTER AND PHONE CALLLETTER AND PHONE CALL

1.1. RESPOND TO EVERY E-MAIL, LETTER RESPOND TO EVERY E-MAIL, LETTER AND PHONE CALL TO TAKE AND PHONE CALL TO TAKE PRESSURE OFF THE COUNCILPRESSURE OFF THE COUNCIL

2.2. RESPOND TO ALL REPORTERS AND RESPOND TO ALL REPORTERS AND NEWS CREWSNEWS CREWS

3.3. KEEP THE MESSAGE ON TRACKKEEP THE MESSAGE ON TRACKA.A. NOT SAVING MONEY BUT NOT SAVING MONEY BUT SAVING SAVING TIME FOR OFFICERS TO DO TIME FOR OFFICERS TO DO REAL REAL POLICE WORKPOLICE WORK

PRIVATE SECURITY PRIVATE SECURITY GUARD TRAININGGUARD TRAINING

1.1. CONDUCT SURVEY OF SECURITY CONDUCT SURVEY OF SECURITY GUARD SERVICE COMPANIES GUARD SERVICE COMPANIES (SAMPLE ENCLOSED)(SAMPLE ENCLOSED)

2.2. OFFER TRAINING FOR SECURITY OFFER TRAINING FOR SECURITY GUARD SERVICESGUARD SERVICES

3.3. SECURITY GUARD TRAINING SECURITY GUARD TRAINING OUTLINEOUTLINE

RESOURCESRESOURCES1.1. FALSE ALARM REDUCTION ASSOCIATION FALSE ALARM REDUCTION ASSOCIATION

http://www.faraonline.org/http://www.faraonline.org/ (click on resolutions and positions (click on resolutions and positions then click on false alarm strategies white paper)then click on false alarm strategies white paper)

2.2. CENTRAL STATION ALARM ASSOC.CENTRAL STATION ALARM ASSOC.http://www.csaaul.org/CSAAFalseAlarmsPaper.htmhttp://www.csaaul.org/CSAAFalseAlarmsPaper.htm (Paper on (Paper on False Alarms)False Alarms)

3.3. NATIONAL BURGLARY/FIRE ALARM ASSOCIATIONNATIONAL BURGLARY/FIRE ALARM ASSOCIATIONhttp://www.alarm.org http://www.alarm.org Main Page Main Page http://www.alarm.org/pdf/codeofethics.pdfhttp://www.alarm.org/pdf/codeofethics.pdf (Code of Ethics) (Code of Ethics)

4.4. CALIFORNIA ALARM ASSOCIATIONCALIFORNIA ALARM ASSOCIATION http://www.CAAONLINE.org/http://www.CAAONLINE.org/

55.. NATIONAL BURGLAR/FIRE ALARM ASSOCIATIONNATIONAL BURGLAR/FIRE ALARM ASSOCIATIONhttp://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdfhttp://www.alarm.org/pdf/MuniciaplMonitoringApproved.pdf..

6.6. SECURITY INDUSTRY ALARM COALITION SECURITY INDUSTRY ALARM COALITION http://www.siacinc.org/documents/verified%20response%20Q&Ahttp://www.siacinc.org/documents/verified%20response%20Q&A%20Final.doc%20Final.doca. Verified Response Q&A (In Fremont over 3,000 different a. Verified Response Q&A (In Fremont over 3,000 different alarm locations responded to so the 90% - 10% rule or alarm locations responded to so the 90% - 10% rule or 80%-20% rule does not apply).80%-20% rule does not apply).

b. National Burglar/Fire Alarm Association position paper on b. National Burglar/Fire Alarm Association position paper on Public Safety response to alarm notifications.Public Safety response to alarm notifications.

c. National Burglar/Fire Alarm Association position paper on c. National Burglar/Fire Alarm Association position paper on alarm ordinances requiring fines to be levied to alarm alarm ordinances requiring fines to be levied to alarm companies.companies.

7.7. TEMPLE TIMES PUBLIC-PRIVATE PARTNERSHIPS MAY TEMPLE TIMES PUBLIC-PRIVATE PARTNERSHIPS MAY EASE BURDEN OF FALSE ALARMS EASE BURDEN OF FALSE ALARMS http://www.temple.edu/templehttp://www.temple.edu/temple times/2-3-05/alarms. htmltimes/2-3-05/alarms. html

8.8. LEE JONES, USED TO BE IN THE ALARM LEE JONES, USED TO BE IN THE ALARM INDUSTRY AND NOT WELL LIKED BY THEM INDUSTRY AND NOT WELL LIKED BY THEM NOW. 949-361-3300 NOW. 949-361-3300 leessg@att.netleessg@att.net

a.a. Selective citizen privilegesSelective citizen privileges

b.b. Alarm user or monitoring company?Alarm user or monitoring company?

c.c. Enhanced telephone verification aka 2-call Enhanced telephone verification aka 2-call verification.verification.

d.d. Trojan horse considerations… Public sector Trojan horse considerations… Public sector false alarm management.false alarm management.

e.e. Transparent threads to “VR” resistance.Transparent threads to “VR” resistance.

f.f. Homeland Security jeopardized by false alarms.Homeland Security jeopardized by false alarms.

g.g. Source of all false alarms…Alarm user or Source of all false alarms…Alarm user or monitoring company.monitoring company.

9.9. FREMONT PD PROCEDURAL DIRECTIVE “VERIFIED FREMONT PD PROCEDURAL DIRECTIVE “VERIFIED RESPONSE TO ALARM CALLS”.RESPONSE TO ALARM CALLS”.

10.10. THE ALARM INDUSTRY WILL SAY…A LITTLE HISTORY THE ALARM INDUSTRY WILL SAY…A LITTLE HISTORY FROM IACP ON FALSE ALARM PROBLEMS.FROM IACP ON FALSE ALARM PROBLEMS.

11.11. ALARM COMPANIES RESPONSE TO VERIFIED RESPONSE ALARM COMPANIES RESPONSE TO VERIFIED RESPONSE TO CITIZENS OF FREMONT.TO CITIZENS OF FREMONT.

12.12. SAMPLE ALARM CONTRACT.SAMPLE ALARM CONTRACT.

13.13. LETTERS FROM INSURANCE COMPANIES.LETTERS FROM INSURANCE COMPANIES.

14.14. E-MAIL FROM HERMAN GOLDSTEIN.E-MAIL FROM HERMAN GOLDSTEIN.

15.15. USE IACP WEBSITE TO SEARCH FOR INFORMATION ON USE IACP WEBSITE TO SEARCH FOR INFORMATION ON FALSE ALARMS. FALSE ALARMS. www.theiacp.orgwww.theiacp.org