viking workshop – incident management, march 2006 national guidelines for incident management in...

VIKING Workshop – Incident Management, March 2006

National Guidelines for Incident Management in Norway

Kjersti Leiren Boag, ViaNova TransIT

VIKING Workshop – Incident Management, March 2006

National Guidelines Incident Management

• Background

• Why is there a need for national guidelines?

• Guidelines for Incident Management 2005

• Practical example

VIKING Workshop – Incident Management, March 2006

Background

• First version of guidelines finalised in 1995.

• Need for improved co-operation between different parties.

– Police – road authorities – emergency services

VIKING Workshop – Incident Management, March 2006

Why?

• Decrease negative effects on traffic flow due to incidents!

VIKING Workshop – Incident Management, March 2006

Why?

• Road network with limited possibilities for rerouting.

• Fjord crossings – mobile quays for temporary ferries

VIKING Workshop – Incident Management, March 2006

Why?

• Plans for incident management very important even on roads with low traffic volumes.

VIKING Workshop – Incident Management, March 2006

Guidelines 2005

• Main goal:

– Establish guidelines for development of emergency plans and the organisation of incident management on roads.

• Guidelines do not cover ”crises” - ”daily” incident management only.

– Closures and obstructions on roads due to traffic accidents, landslides and avalanches, flooding etc.

– Planned events: roadworks, sports arrangements, rescue operations etc.

VIKING Workshop – Incident Management, March 2006

Guidelines 2005 – Content (1)

• Emergency plans:

– Description of responsibilities (police and NPRA)

– Routines for alert and information

– Plans for rerouting (incl. temporary sign-posting or use of VMS)

– Communication (e.g. no telephone coverage)

• Requirements to all regions: 24 hour service! Not only office hours

VIKING Workshop – Incident Management, March 2006

Guidelines 2005 – Content (2)

• Co-operation NPRA – police – rescue services:

– Regular meetings and excercises required (evaluation included)

– Personal contact important.

• Regional TICs – central role in incident management, in particular when it comes to:

– Point of contact NPRA – police – rescue services

– Information (internally in NPRA + to the public)

VIKING Workshop – Incident Management, March 2006

NPRA’s organisation

VIKING Workshop – Incident Management, March 2006

TICPOLICE

Emergency services

General DirectorNational TIC

Contractor

Region (office hours)

Region (outside office

hours)

Regional road office

INCIDENT INCIDENTINCIDENT

VIKING Workshop – Incident Management, March 2006

POLICE

Information about: Closures Convoys

Road conditions Roadworks

Traffic conditions

TICPorsgrunn

TICOslo

(national)

TICBergen

@@www.vegvesen.no

TeletextRADIO HELE NORGE

Radio

175175TIC

Trondheim

TICMosjøen

RadioTV

TIC

VIKING Workshop – Incident Management, March 2006

Example - TIC Oslo

Traffic Control

Traffic Info

- Emergency telephone- Tunnel radiobroadcasting

Tunnel control

VIKING Workshop – Incident Management, March 2006

TIC Oslo

Traffic Control

Tunnel control

Emergency handling

VIKING Workshop – Incident Management, March 2006

TIC Oslo

Traffic operator

Traffic police

VIKING Workshop – Incident Management, March 2006

TIC Oslo

Co-operation: Police – Rescue services - NPRA

VIKING Workshop – Incident Management, March 2006

Thank you for Your attention!Thank you for Your attention!

Kjersti Leiren Boag

ViaNova TransIT AS

E-mail: kjersti.boag@vianova.no