visual resume - andy oppelaar (uk version)

Visual Resume of Andy Oppelaar

-- “My interest is in the future because I am going to spend the rest of my life there.“ ::: Charles F. Kettering (1876-1958)

Where I live

The Hague, the Netherlands

my GOAL

To quickly impress and convince you of my experience, knowledge and presentation skills;

thereby compelling you to reach out and offer me the job of a lifetime (fulltime, consultancy or interim) .

How it all started

a business leader with proven excellence in product- and business development, ICT project management

and business consultancy

and now

Trouble shooter

People manager

Innovator

Communication skills

Presentation skills

High level of Initiative

Creative

Leader

Team builder

High Quality

Result driven

Out-of-the-box

my specialties

ICT Projects & Consultancy Customer Care

Where I worked

1984-1989: My first job as a travel consultant at the

reservation department. Later I specialized in USA/Canada and

Far East travel.

1994-1996 Manager grouptravel. Responsible for setting up a

new grouptravel department. Promoted to operations manager.

After 1,5 year made a career switch to full time ICT Manager.

Diplomas:

1989-1994: Business travel consultant and software developer.

Switched to business travel. A lot of congress- ,

trade missions, incentives and tour guiding.

1996-2000: ICT Manager. Set up and management of the new

ICT department and service desk. A lot of projects like migrating

IT infrastructure, airline reservation systems, implementation of

financial and hotel booking systems.

2000-2001 Project manager Web developments

2001-2002 ICT Business Architect

2002-2004 Manager ICT Projects & Product Development

Diplomas & skills:

2000-2001: Switched to IT contracting. Mainly Internet related

projects. By the end of 2000 I took up the position of e-Business

consultant at SNT in Zoetermeer

2004-2006: Portfolio Manager Contact center.

2006-2008: Manager Business Development & Marketing

2010: As project manager CRM responsible for the testing,

training of users and implementation of the Siebel based CRM

tooling at the call centers of the Dutch State Lottery.

Diplomas & skills:

2008-2010: Director ICT & Business Development.

2009-2010: Director Marketing & Communication

and now?

Mission CallWorX helps organizations define their customer contact strategy. Not only improving efficiency but also a strong focus on increasing productivity, turnover and profit, but mainly to improve the customer experience and increase overall customer satisfaction.

Customer Service training courses Tailor made 1- and 2 day in company training courses for companies wishing to improve or set up their customer service. At your location we teach your employees everything there is to know about good customer service. Our consultants monitor real life situations and incorporate their findings directly into actions and training objectives. After the basis training follow up modules like email handling, team leading, forecasting and planning, in- and outbound calling and cross- and upsell techniques are also available.

http://www.callworx.nl

Andy Oppelaar Owner, ICT & Customer Care Consultant

What I have done with what I know?

Designed and built web based systems

NRV Holiday: USA/Canada section

Government Travel: Group- & Incentive department

Government Travel: ICT Department & helpdesk

SNT: Web development team

SNT: ICT Projects & Product development

SNT: Portfolio management & Marketing

SNT: Customer Service & Call centers

ICM: IT Maintenance & helpdesk

Set up departments and led them to success

NCCA award voor Customer Profiling

Contactcenter applications

Content management tools

Cross- & Upselling tools

Managed VoIP products

All-In-IT Maintenance solutions

Internet & social media services

Customer Profiling Services

Innovations, productdevelopment & sales

Training courses, masterclasses, awards, presentations

SNT: Mobile Flyers – Mobile Marketing Event 2006

SNT: Nyenrode Businss University guest lecturer“Multichannel Contactcenters” 2006

SNT: Masterclasses Contact Center skills

SNT: National Contactcenter Award category Sales 2008

Staatsloterij: Siebel Users/Manager training course

CallWorX: Customer Service training courses, emailtraining

and successfully

completed

a lot of

projects

For more information please

refer to the link to my English

resume on the last page of this

presentation

Andy on a page

My strengths

Takes initiative

Team builder

Innovative thinker

Takes responsibility

Set goals and achieves them

Customer

focused

http://www.linkedin.com/in/andyoppelaar

But, don’t take my word for it ...

Source: Insights Assessment Andy Oppelaar, 2007

And what else?

Still building websites every now and then

Trainings & White papers

Manuals

Development & software knowledge

A good live concert ▲

Vacation and Travelling! ▲

Rollercoasters ▲

◄ favo whisky

Cooking ▲

Of course; my family ▲ Fine dining ▲

My iPhone & iPad ▼

My team ▲

Cabaret ▲

A good movie ▲

Playing the piano ▲

Throwing a party ▲ Music ►

And of course, to work for you!

+31(0)6 8123 2295

Andy Oppelaar

a.oppelaar@callworx.nl

http://www.linkedin.com/in/andyoppelaar

www.facebook.com/aoppelaar

@AndOpp CV Link to traditional CV