volunteer management 101 presentation engage series

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MOVING FROM

MANAGEMENT TO ENGAGEMENT

The presentation will begin momentarilyPlease be certain that you have computer speakers or use the dial-in number for your phone then enter the

access code followed by the #.

Presenter: Sandra Millersaltzmiller@gmail.com

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Michigan Community Service Commission, Michigan Nonprofit Association, Volunteer Centers of Michigan, Michigan Campus Compact, and The LEAGUE Michigan, with support from the Connect Michigan Alliance Endowment Fund and the Corporation for National and Community Service, are proud to support the Engage! Volunteer Management training.

www.mnaonline.org www.michigan.gov/mcsc

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Building the Foundation

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Volunteer

SupportTrained

Staff

Organizational Support

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Critical Practices

Executive Support

Allocated Resources

Training

Tracking

Technology

Clear Expectations

Ongoing funding

External Partnerships

Reimaginingservice.org

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VOLUNTEERS

SIL

OS FUND DEVELOPMENT

CLIENT SERVICES

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Volunteers

Funding

Services

Mission

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Leaders build the organization’s

– Commitment– Capacity – Competency

to engage volunteers for impact

Betty Stallings-

Leadership

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Value of the VolunteerIndependentsector.org

National Council On Aging

$20.07/HR.

800% ROI

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PoorVolunteerResource

Management

1/3 Volunteers

stop volunteering

38 Billion in lost labor

Volunteers Are Not Free

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ALLOCATED RESOURCES

• Staff Time– Personnel—

Identified Responsibilities

• Staff Training

• Space

• Marketing/Recruitment

• Operational Costs

• Maintenance Service

• Volunteer Benefits

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POLLHow has your organization allocated resources to volunteer programming?

Volunteers Part of Strategic PlanningDesignated StaffStaff TrainingFunding Process

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CHAT BOXHow is your program funded?

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BUILD SUPPORTTAP RESOURCES

HOW?

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TOOLKIT

ChecklistFact SheetResource Page

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EFFECTIVE VOLUNTEER ENGAGEMENT

The New Vision

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The Leaky Bucket Syndrome

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WHY THEY LEAVE

• Failure to recognize contributions (impact)

• Not measuring their value

• Not matching skills to opportunities

• Failure to Train and Invest in Volunteers & Staff

• Failure to provide strong leadership“The New Volunteer Workforce”, Stanford Social Innovation Review

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www.reimaginingservice.org

The New Vision

Rethink Work Roles

Assign Appropriate

Tasks

Support & Train Volunteers

Use New Technology

Develop Strategic Plans

Create A Connection

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Management Engagement

Position-centered Person-centered

The Machine The Team

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Clear Expectations

Screening Orientation Training Supervision Recognition

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Empowering Volunteers

Jffixler.com

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HOW?

VOLUNTEER LEADERS

Leverage Technology

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Create An Online Presence

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Make it easy to volunteer

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Online Recruiting Resources

• www.serve.gov

• www.idealist.org

• www.youTube.com

• www.volunteermatch.org

• Widgets

www.craigslist.org

www.facebook.com

www.handsonnetwork.org

Blogs

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HandsOn Connect HandsOn Connect | HandsOn Network

TRACKING SYTEM

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Improved Communication

• Maintain volunteer records– Contact Information

• Track communication

• Measure results

• Reporting

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A Consumer’s Guide To Software For Volunteer Management (techsoup.org)

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POLLHow does your organization measure performance including volunteer value to the organization?

• Number of volunteers• Hours served• Value of time• Clients Served or other outcomes

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Number Volunteers

Hours Served

# Clients Served

#Services ProvidedLbs. Food# MealsStudent GPAStudent Attendance

Satisfaction SurveyVolunteersClientsStaff

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Collaborate

External Partnerships

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Shared Mission—Maximized Resources

Nonprofit

Corporations

Community

Funders

Faith-based

Corporations

Veterans

Service Organizations

Universities

Classrooms

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Promotion

•Community Need

•Nonprofit’s Role

•Role of Volunteers

•Funding

Voluntee

r Recruitment

•Announcements

•Articles—newsletters, websites

Sponsored Events

•Community Event—cleanups, etc.

•Poverty Conference

•Money Seminars

•Health Screening Clinics/Awareness

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EXAMPLES

PROJECT CONNECT SCHOOL SUCCESS

Collaborative funding partnership.

Connecting individuals in need with nonprofits and services

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Other Examples

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Your Volunteer Center

Recruitment

Training

Sponsored Events

Team Leaders

Resources & Information

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Example—Target MarketsVeterans, Schools, Faith-based

Missioncontinues.org

www.mnaonline.org/league

CORPORATIONS/LOCAL BUSINESSES

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Single Days of Service—Creating Opportunities

Mlkday.gov

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Saturday, October 27http://www.usaweekend.com/section/mdday

COLLABORATIONTOOLKITSMARKETING TOOLSPROMOTIONSHARING

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DISCUSSIONExamples of collaborations(enter into the chat box)

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Mivounteers.org Learning CenterResources Tab

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THANK YOU

Please respond to the evaluation that you will receive by email.

Your input is valuable

OCTOBER— Growing Your Volunteer Program