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Department of Environmental Services

O`ahu Bulky Item CollectionAppointment Service

Current System

City provides regularly-scheduled monthly curbside bulky item collection service to single family and some multi-unit dwelling units.

O`ahu Bulky Item Collection Sector Map

• O`ahu is divided into “bulky” sectors, each of which is collected over a predetermined 3-4 day period every month.

• City crews “canvass” every sector looking for bulky waste to collect.

What’s The Problem?

Delayed & Uncertain Collection• 3-4 day collection period• Missed streets

Illegal Dumping• Consistent scheduling invites abuse

Inefficiency• Excess fuel consumption• Wear and tear on equipment and City

streets• Collecting non-program waste

Too Much Rubbish! • ~80% increase in bulky tonnage from

2008-2018.

4 Days After Collection

8 Days After Collection

10 Days After Collection

15 Days After Collection

18 Days After Collection

19 Days After Collection

Advantages of Appointment-Based Collection

Precise service date reduces illegal dumping

Scheduled items will be curbside for a shorter time duration, thus reducing the likelihood it will attract other waste items

Improves collection efficiency resulting in cost savings

Bulky Crews are no longer “canvassing” entire sectors in search of bulky items for collection

Reduces driving distances and time it takes to collect materials

Decreases wear-and-tear on City collection trucks and roadways

Reduces fuel consumption and air emissions

Appointment Steps To schedule appointment, go to Opala.org or call 768-3200

View alternate disposal and reuse options

Choose bulky item or appliance collection

Input address to confirm service eligibility

Select items to be collected (maximum 5 regular and 2 metal appliances)

Select collection date from available options

Provide contact information and commentsfor item description or pickup instructions

Confirm and Schedule appointment

Receive confirmation email with instructions on bulky item set out and how to cancel appointment.

Public Engagement

Prior to Implementation

• Resident mailers• NB presentations• Meeting with CMs• Press release• Social Media Posts

At time of Implementation

• Call center• Website updates

Ongoing

• Call center• Website updates• Curbside enforcement• Feedback from

employees and union

Measures

Appointments Made

Tons Collected

Type/Qty of Complaints Received

Citations Issues

Pilot DataAppointment-Based System in Honolulu District

2856 27702562

2144

2626

18591574

1324 1301

1736 1848

2254

0

500

1000

1500

2000

2500

3000

CALL

S

MONTH

Number of Calls Received

1778

2201

2623 2678 27652579

23832527

2240

2612

2958 2941

0

500

1000

1500

2000

2500

3000

3500

Appo

intm

ents

Month

Number of Appointments (Bulky)

138

189

210 217 213 210

187206

184199 205 205

0

50

100

150

200

250

Tons

Month

Tonnage Collected (Bulky)

3.3

3.5 3.5

3.4

3.3

3.5

3.4

3.3

3.43.5

3.53.5

3.1

3.2

3.2

3.3

3.3

3.4

3.4

3.5

3.5

3.6

3.6

Aver

age

Item

s

Month

Items Per Appointment (Bulky)

518

625

754 738775

732696

748

662705

845780

0

100

200

300

400

500

600

700

800

900

Appo

intm

ents

Month

Number of Appointments (Appliances)

1.1

1.3

1.51.5

1.4 1.4

1.2

1.4 1.41.5

1.3 1.4

0.0

0.2

0.4

0.6

0.8

1.0

1.2

1.4

1.6

Aver

age

Uni

ts

Month

Units Per Appointment (Appliances)

2191

2653

1725

22272402

20501783

22922010 2092

1504

1914

827983 1048

7571004 924 909

765974 1000

420605

OT

Hou

rs

Month

Honolulu Manual Overtime 2018 vs 2019

2018 2019/2020

0

162

7078 77 79

108

8168

124

8669

0

103

4223 16 16 21 22 18 9 10 17

0

20

40

60

80

100

120

140

160

180

HO

TSPO

TS

MONTH

Number and Tonnage of Illegal Dumping Hotspots Collected

Quantity Tons

15

44 46

3336

22

30

14

22

10

32

15

3 2

84

83

7

0 2 25 5

05

101520253035404550

VIO

LATI

ON

S

MONTH

NOV/NOO SECTORS 1-9

NOVs

NOOs

Adjustments to Collection Availability

In the Honolulu Pilot, each sector was collected once per month

As sectors became fully booked, residents would schedule for the following month

In areas that booked quickly, residents held onto bulky items for longer than one month

By rotating the schedule, appointments are available multiple times per month

This reduces the wait time between available appointments while still limiting residents to one collection per calendar month

Increased service

Pearl City Availability

Kapaa Availability

Waianae/Wahiawa Availability

Waialua Availability

Laie Availability

Questions?