waiting line management of eastern bank ltd. dhanmondi branch

Waiting Line Management of EBL Dhanmondi Branch

Waiting Line Management

NO. of Channels Arrival Rate Service Rate

Importance of Waiting Line Management

Minimizing Cost

Customer Satisfaction

Smooth Service

Importance of Waiting Line Management

Minimizing Cost

Customer Satisfaction

Smooth Service

Importance of Waiting Line Management

Minimizing Cost

Customer Satisfaction

Smooth Service

Timing of the Study

June 2015

14

11 Am – 12PM

2 PM – 3 PM

Information

Number of Channels: 4

Deposit and Withdrawals

Account Holders

11 AM – 12 PMArrival 26Service 32

2 PM – 3 PMArrival 15Service 18

11 AM – 12 PMArrival 36Service 40

2 PM – 3 PMArrival 25Service 30

Salary Tk. 28000

Per Hour Tk. 160

TK. 126Opportunity Cost

Evaluation: Deposit and Withdrawals

Deposit and Withdrawals

11 AM – 12 PMArrival 26

Service 16 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 4.7816THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1839THE TOTAL COST PER TIME PERIOD Tk. 922.48

Improvement: Deposit and Withdrawals

Deposit and Withdrawals

11 AM – 12 PMArrival 26

Service16 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9599THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0754THE TOTAL COST PER TIME PERIOD Tk. 726.95

No. of Channels: 3

Improvement: Deposit and Withdrawals

Deposit and Withdrawals

11 AM – 12 PMArrival 26

Service16 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.6900THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0650THE TOTAL COST PER TIME PERIOD Tk. 852.94

No. of Channels: 4

2 3 4Number of Channels

Cost 922.48 726.95 852.94

Deposit and Withdrawals 11 AM – 12 PM

Evaluation: Deposit and Withdrawals

Deposit and Withdrawals

2 PM – 3 PMArrival 15

Service Per Channel 9

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.3636

THE TOTAL COST PER TIME PERIOD Tk. 1,007.27

Improvement: Deposit and Withdrawals

Deposit and Withdrawals

2 PM – 3 PMArrival 15

Service9 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1361THE TOTAL COST PER TIME PERIOD Tk. 737.21

No. of Channels: 3

Improvement: Deposit and Withdrawals

Deposit and Withdrawals

2 PM – 3 PMArrival 15

Service 9 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.1160THE TOTAL COST PER TIME PERIOD Tk. 859.22

No. of Channels: 4

2 3 4Number of Channels

Cost 1,007.27 737.21 859.22

Deposit and Withdrawals 2 PM – 3 PM

Evaluation: Account Holders

Account Holders

11 AM – 12 PMArrival 36

Service 20 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 9.4737THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2632

THE TOTAL COST PER TIME PERIOD Tk. 1,513.68

Improvement: Account Holders

Deposit and Withdrawals

11 AM – 12 PMArrival 36

Service 20 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.3321THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0648THE TOTAL COST PER TIME PERIOD Tk. 773.85

No. of Channels: 3

Improvement: Account Holders

Deposit and Withdrawals

11 AM – 12 PMArrival 36

Service 20 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.9052THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0529THE TOTAL COST PER TIME PERIOD Tk. 880.05

No. of Channels: 4

2 3 4Number of Channels

Cost 1,513.68 7 773.85 880.05

Account Holders 11 AM – 12 PM

Evaluation: Account Holders

Account Holders

2 PM – 3 PMArrival 25

Service 15 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 5.4545THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.2182

THE TOTAL COST PER TIME PERIOD Tk. 1,007.27

Improvement: Account Holders

Deposit and Withdrawals

2 PM – 3 PMArrival 25

Service 15 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 2.0414THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0817THE TOTAL COST PER TIME PERIOD Tk. 737.21

No. of Channels: 3

Improvement: Account Holders

Deposit and Withdrawals

2 PM – 3 PMArrival 25

Service 15 Per Channel

THE AVERAGE NUMBER OF UNITS IN THE SYSTEM 1.7399THE AVERAGE TIME A UNIT SPENDS IN THE SYSTEM 0.0696THE TOTAL COST PER TIME PERIOD Tk. 859.22

No. of Channels: 4

2 3 4Number of Channels

Cost 1,007.27 7 737.21 859.22

Account Holders 2 PM – 3 PM

Let’s Sum it Up

Deposit and Withdrawals

Amount Saved Each Month Tk. 40990

Let’s Sum it Up

Account Holders

Amount Saved Each Month Tk. 88894.1

Total Amount Saved TK. 129884 Each Month

Thank YOU