web content management system a uits proposal uconn web development lab october 2010

Web Content Management

SystemA UITS Proposal

UConn Web Development LabOctober 2010

Problem Description

•Massive & Spread Out

•13+ Servers

•1000+ Webmasters

•Hundreds of Thousands of web pages

Problem Description

•Typical Webmaster

•Highly Paid Faculty / Staff

•No Significant Training

•Only works on site occasionally

Problem Description

•Consequences

•Lost Productivity

•No single Security model, standards, or policies

•Poorly Constructed Sites

•Accessibility Litigation

Solution for Consideration

•By improving...

•Productivity

•Security

•Code

•Costs are reduced

Solution for Consideration

•Enterprise Web Content Management System

• (CMS)

•Web Application

•Manage Web Content

•Thousands of users and sites

Solution for Consideration

CMS Criteria

• VersioningCheck In / Check OutAuthenticationBrowser-basedWorkflowMultilingualAnalytics & Reporting

• Visual "WYSIWYG" Interface

• User Roles and permissions

• Content Aggregation/ Syndication

• Rich Media Support

• Broad Device Support

Alternatives Considered

•Pros

๏ Direct Department ControlIndependentPossibly utilize existing servers or systems

•Cons

๏ CostlyNo Standard ImplementationNo Assurance of compliance with Security, Privacy, or Accessibility standardsLimited Technical SupportCosts can easily escalateKey person dependentNo Backup (people, content, systems)

Alternatives Considered

Departments acquire their own CMS

Alternatives Considered

•Pros

๏ Direct Department ControlIndependentVendors responsive to customer needs

•Cons

๏ Very Costly to Sustain

๏ Contract must be managedNo Standard ImplementationNo Assurance of compliance with Security, Privacy, or Accessibility standardsLimited Technical SupportCosts can easily escalateKey person dependentNo Backup (people, content, systems)

Departments hire Vendors

Alternatives Considered

•Pros

๏ No Change

๏ Direct Department ControlCost of Dreamweaver by Department

๏ UITS Server SupportServer Backups

•Cons

๏ Software and Training costly to InstitutionGrowth on Central Web Server remains unplanned

๏ No Standard ImplementationNo Assurance of compliance with Security, Privacy, or Accessibility standardsCosts can easily escalateKey person dependent

Departments use Dreamweaver & Central Web Server

Alternatives Considered

•Pros

๏ Assurance of compliance with Security, Privacy, and Accessibility standardsEnvironment controlled by standards, monitored, supported

๏ Not Key person dependentCost of Dreamweaver by Department

๏ UITS Tech SupportServer Backups

๏ Growth on Central Web Server controlled and monitored

•Cons

๏ Dozens of FTE Staff requiredFunding

๏ Dependent on UITSDepartments lose direct control

Departments assisted by Web Lab (using Dreamweaver)

Alternatives Considered

Enterprise Content Management System (hosted and supported by UITS)

•Pros

๏ Single system serves all website needs

๏ Departments control content

๏ No training or expertise required

๏ Audit Trail

๏ Contracts & Purchasing through UITS

๏ Assurance of compliance with Security, Privacy, and Accessibility standardsEnvironment controlled by standards, monitored, supported

๏ Not Key person dependentUITS Tech SupportServer Backups, High Availably, Disaster Recovery

•Cons

๏ Minimal FTE Staff required to manageFunding

๏ Dependent on UITS

Costs

•Inventory of Hardware/Software ongoing

•Minimum Costs are used in this presentation

Doing Business Now

•Software

•Hardware

•Training

•Services

•Vendors

•Lawsuits

$7.314 M over next 3 years

Future State

•Software

•Hardware

•HA Server

•Services

•SAN

•DR Cost

$3.895 M over next 3 years

3 Year Costs

Business Now $7.314 M

Future State $3.895 M

Savings $3.419 M

Risks of Inaction

•Duplication of Resources and Efforts

•No Standards in Implementation, Security, and Privacy

•Accessibility Compliance & Litigation

•No Audit Trails

Vendor CMS

•School of Nursing

•School of Pharmacy

•School of Social Work

Central CMS Requested

•School of Art

•School of Engineering

•School of Education

•School of Nursing

•College of Liberal Arts & Sciences

•School of Pharmacy